 VTBrendanViatalkPremium,VIP
join:2005-06-27
Clifton Park, NY
kudos:1 | reply to RockyBB
Re: Not getting ANI from incoming toll-free redirected calls Hi,
The number you are calling (forwarding a call to one of our numbers is no different than calling it) is not toll free, correct?
-Brendan |
1 edit | said by VTBrendan:The number you are calling (forwarding a call to one of our numbers is no different than calling it) is not toll free, correct? Brendan: Thanks for noticing the post. I don't understand your question, so I'll attempt to restate the problem:
In almost all cases, I instruct people (friends/family/clients/others) to call one of my several toll-free#s, I do not ever use/publish/giveaway/register my underlying VT DID# (or other VOIP/etc #s that I also use) for "call me at ... " #s.
For example, I have an 866-xxx-xxxx toll-free # (this one is with Kall8) that I map to my VT # 702-xxx-xxxx.
Kall8 delivers the ANI as it should, as it has alway done so, to BroadVoice, SunRocket and now VT (etc). VT used to (properly) report that ANI as the caller-id and all was as it should be (as I pay for that incoming call).
Unfortunately, way back when, BroadVoice ran into a situation where some of their underlying services would not properly handle that hand-off at the DID level, and after getting to know and work with the BV CTO it turned out that BV just couldn't control those incoming telco services which it relied upon to handle my incoming BV#. That was a major part of my leaving BV (and that my friend the CTO got fired). Now VT seemingly having the same problem.
Worked fine using SR, but of course SR failed on other issues thru time and I bailed out from them after my prepaid two years and signed up for two years with VT.
Recently (I'm in my second year with VT), incoming calls to my 866-xxx-xxxx# (as above) have now been showing up as anonymous and getting delivered directly to VT voicemail as "restricted". It used to work correctly, now it doesn't. This is not acceptable. I have not changed anything at my end.
One reason I continue to be extremely happy with my toll-free#s is that I can easily/quickly move the mapped# to/from different underlying services (such as VT) and therefore have some modicum of control. I don't have to worry about moving my Voip/cellphone/landline DID#S, just remap. I currently remapped all my toll-free#s away from VT, at least for the moment. That means all my incoming are now coming in (properly) on my backup VOIP provider ...
I am no longer happy with VT. Please do what you can to change that.
Thanks,
- Don |
