cfraser2
join:2008-07-11
Pickering, ON
| reply to tertech
Re: Teksavvy Web Page
said by tertech  :It says there are 3 e-mail accounts and 5MB personal web space included, but I can't find anywhere that allows me to administer those features. It seems that you have to phone in even to just change your e-mail password ( something you should periodically do ). I hope you're kidding about that! New customer, service not activated yet. I gave a throw-away PW when placing my order. Naturally I'm not giving my PW to somebody, no matter their position, it's supposed to be *private*. I'd get on this aspect, if true, right away. Basically anybody could read your mail. I know support can see my PW now, but I thought that was only because it was temporary until I get to change it myself... |
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tertech
join:2008-04-12
Ottawa, ON
| said by cfraser2 :said by tertech :It says there are 3 e-mail accounts and 5MB personal web space included, but I can't find anywhere that allows me to administer those features. It seems that you have to phone in even to just change your e-mail password ( something you should periodically do ). I hope you're kidding about that! New customer, service not activated yet. I gave a throw-away PW when placing my order. Naturally I'm not giving my PW to somebody, no matter their position, it's supposed to be *private*. I'd get on this aspect, if true, right away. Basically anybody could read your mail. I know support can see my PW now, but I thought that was only because it was temporary until I get to change it myself... Sorry, no joke. I believe the employees of Teksavvy are trustworthy but it still feels strange to speak the magic words you hold so private.
When I first joined Teksavvy, some of my e-mails were being read by someone else and I wasn't getting them all. It was just a matter of which one of us got to fetch them first. I only found out after my wacky cousin got a 'nasty-gram' from the other party for sending all those lewd cartoons he likes to send. At about this time, I started getting e-mails in Russian that I thought was some kind of misguided spam - since I don't speak Russian. A co-worker translated them for me; it was just the normal family 'how are you' type of stuff.
Teksavvy never explained to my satisfaction how exactly this could have happened, but changing my password seemed to do the trick. I still got Russian e-mail for a while, but I would send several test emails from work to my Teksavvy account throughout the day, and they would all be there when I got home and signed-in.
Ghosts in the machine?
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David_T
TSI, here I am
join:2006-09-01
Oakville, ON
 ·Cogeco Cable
 ·TekSavvy Solutions..
| reply to cfraser2
said by cfraser2 :I hope you're kidding about that! New customer, service not activated yet. I gave a throw-away PW when placing my order. Naturally I'm not giving my PW to somebody, no matter their position, it's supposed to be *private*. I'd get on this aspect, if true, right away. Basically anybody could read your mail. I know support can see my PW now, but I thought that was only because it was temporary until I get to change it myself... Ditto. See my review I posted yesterday: »Review of TekSavvy Solutions Inc. by David_T
It's one thing that this is the way it is currently done, but it's another thing that the website makes no mention of it. |
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cfraser2
join:2008-07-11
Pickering, ON
1 edit | It's not that I'm sending deeply private email I don't want anybody to see. It's that the major point of a PW is ruined if it's "public". It probably wouldn't matter much, I'm sure the tech people could get at the emails regardless, but at least let's *pretend* it's somewhat private, or what passes for privacy these days, and not make it too easy.
And it's not a matter of trust, they do have my CC and/or banking info anyway.
What it is is something I've never heard of before, working in computers for 35+ years... I'll get over it, just very surprised. |
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Candoo3
join:2005-01-24
·TekSavvy Solutions..
| reply to tertech
said by tertech :I started getting e-mails in Russian that I thought was some kind of misguided spam - since I don't speak Russian. I'm hoping that this isn't why I've been receiving so much Russian crap the past few months. Generally my email filters will pick most of it out as spam.
When I initally signed up, I thought I would be able to change my PW myself, also. I put a lot of trust and faith in TSI, but I think the current system is only asking for trouble. |
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