netengr
join:2007-12-18
Sherman, TX
 ·CableOne
|  CableOne Service Activation
I setup up CableOne service for a local businessman and his wife last week. I was called after the CableOne installer failed in his attempt to setup the wireless cable-modem with their MAC OS computer. A call to CableOne during the install revealed that the modem MAC address had not been registered during the earlier service activation attempt. I informed the couple that the installers are only trained to run the cable to the prem and are not trained to assist with the wireless and OS setup.
Setup with CableOne support went smoothly but took way to long. I don't need to follow a script for a simple service activation but the subscriber found it informative. They wanted to know how a normal person could be expected to activate service if the CableOne installer could not get it done with customer support. Well, I told them, that's what the "Geeks" are for. [Note: I am not a Geek] |
