http://www.dslreports.com/forum/r20813529 en Wed, 11 Nov 2009 07:38:02 EDT Wed, 11 Nov 2009 07:38:02 EDT http://www.dslreports.com/forum/remark,20815528 anon : Back to normal since 2am. Also routing is back to using Level 3 again and not ATT.]]> http://www.dslreports.com/forum/remark,20815528 Sat, 19 Jul 2008 08:07:46 EDT http://www.dslreports.com/forum/remark,20814463 Icarus :

What Im hearing is that there is a "substantial" issue at the Newtown headend and that they are "actively" working on in. No estimate for when normal service will be restored.

Im guessing were stuck with this for the night and it will get fixed during the day tomorrow..
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Team Helix- Folding@Home and Rosetta@Home]]> http://www.dslreports.com/forum/remark,20814463 Fri, 18 Jul 2008 22:30:17 EDT http://www.dslreports.com/forum/remark,20814399 Chuck_IV : Noticing the same issues in New Milford too. Doing a tracert, the latency begins, as you said when it hits the AT&T ips.

Hopefully this will get cleared up soon as this has been an issue all day.]]> http://www.dslreports.com/forum/remark,20814399 Fri, 18 Jul 2008 22:11:47 EDT http://www.dslreports.com/forum/remark,20814349 anon : Yea, I'm in Trumbull as well and noticed the high latency since about 9am. I called tech support a few mins ago (9:30pm) and they said there is an outage and that they are still working on it. I noticed the routing has changed and everything is now going thru ATT network and thats where the latency starts at 400ms+. I'm used to seeing everthing going via Level 3 with the latency around 30ms so might be some kind of peering issue with Level 3...not sure.]]> http://www.dslreports.com/forum/remark,20814349 Fri, 18 Jul 2008 22:01:16 EDT http://www.dslreports.com/forum/remark,20814180 BearDenBob : Transcript of online support session:

A representative will be with you shortly.
You have been connected to TTD Eyel .
TTD Eyel : Thank you for contacting Charter High Speed Internet Support. My name is Eyel. How may I help you today?
Me: Experiencing VERY high Ping Latency times in Trumbull CT. >400ms - for past 8 hours
Me: Entire area is affected - have spoken with and verified with several customers
TTD Eyel : I apologize for any inconvenience this has caused. There is currently a cable network related concern affecting your area. Currently, we do not have an estimated time of repair, however our technicians are working to resolve the issue as quickly as possible. We appreciate your patience while we work to resolve this concern.
Me: Ok - where is this known network status issue posted on the website?
TTD Eyel : Ia pologize but it's not posted at the website.
Me: It should be. Do you have a process for getting it posted?
TTD Eyel : Start 7/18/2008 10:23:18 AM Status Work in Progress
Age 10 Hrs. Priority Priority 2
Severity Urgent
TTD Eyel : I apologize but we can't post it at the website.
TTD Eyel : We only access the outage board here in our end.
Me: Ok thank you for the information.
TTD Eyel : You're welcome. Thank you for understanding.
TTD Eyel : Thank you for choosing Charter Communications. Answers to frequently asked questions and self-help options can be found by looking in the "Customer Help" menu at www.charter.com. If you have further questions, please chat back with us again. Our chat support is available from 7:00 AM through 1:30 AM central time, 365 days a year. Have a great day!
If you require further assistance, go to www.charter.com/contact
Your session has ended. You may now close this window. ]]> http://www.dslreports.com/forum/remark,20814180 Fri, 18 Jul 2008 21:10:49 EDT http://www.dslreports.com/forum/remark,20814137 BearDenBob : Clearly this is an area-wide issue. Showing my Ping times for the past few days.

Pings nearly 500ms

]]> http://www.dslreports.com/forum/remark,20814137 Fri, 18 Jul 2008 20:59:17 EDT http://www.dslreports.com/forum/remark,20813635 woodstocker : I'm in woodstock in the northeast corner of CT and it's been the same here since this afternoon.... no help from "support"]]> http://www.dslreports.com/forum/remark,20813635 Fri, 18 Jul 2008 19:17:26 EDT http://www.dslreports.com/forum/remark,20813596 Sr Tech : I'm over in New Fairfield and have been having the same problem. Called Tech support twice emailed once (useless).

Pinging 4.2.2.2 with 32 bytes of data:

Reply from 4.2.2.2: bytes=32 time=419ms TTL=54
Reply from 4.2.2.2: bytes=32 time=418ms TTL=54
Reply from 4.2.2.2: bytes=32 time=405ms TTL=54
Reply from 4.2.2.2: bytes=32 time=422ms TTL=54

Ping statistics for 4.2.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 405ms, Maximum = 422ms, Average = 416ms]]> http://www.dslreports.com/forum/remark,20813596 Fri, 18 Jul 2008 19:09:22 EDT http://www.dslreports.com/forum/remark,20813529 BearDenBob : Since early afternoon on today, July 18th, ping times have skyrocketed in the Trumbull CT area (I have line monitors to verify this set on various clients of mine in the area and we're all seeing the same thing) - Ping times have gone from 17ms to 500+ms

Not sure the proper channel to report this, or how to even find out if it's a known issue. Calling tech support just results in the usual "troubleshooting" cycle where they try to get me to reset my modem, disconnect router, bla bla bla.

Anyone have any insight as to how to get these sort of issues escalated? Tech support doesn't see them as "issues" and hence have been unwilling to help.]]> http://www.dslreports.com/forum/remark,20813529 Fri, 18 Jul 2008 18:54:08 EDT