tad2020
join:2007-07-17
Orange, CA
 ·AT&T DSL Service
| reply to en102
Re: They're Improving Their Service by Destroying Competition
I tried them first, no dice. They said it was something AT&T did or wouldn't do that doesn't allow them to offer ADSL2. The best the could do was 4mbps and they weren't totally sure if that was possible.
Everyone but AT&T has problem figuring out what AT&T is doing around here. Our old phone company had to wait for AT&T to find a map so we could install some new phone lines at our old office, but AT&T couldn't find them and they keep saying "we're working on it" till 6 weeks later they admitted they lost that map years ago and we were on our own to find which binding posts they installed our new phone lines to.
Scenarios like that have been repeating for the past 2 years, AT&T just doesn't have their act together here.
Just yesterday they completed our several week old order to have a number changed on a fax line. In doing so, they disconnected our main fax number, forwarded our main voice number to the new fax number, and basically disabled ALL of our incoming phone service because of that. It took them 2 tries and 2 days to fix it. It's really bad when I'm already expecting them to mess up and preemptively telling them not to disrupt the forward on a number and they go a break all the forwards anyway.
I may be biased against AT&T, but when they mess up on 9/10 orders... |
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