hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
 ·QuantumVoice
 ·AT&T Southeast
 ·RoadRunner Cable
| reply to Baseline
Re: RR: When an Upgrade is a Downgrade: Pushing Caps & ETF Fees
said by Baseline  :Really? You mean they'll honestly value the comments they get on how caps suck? Cute. I agree they pay someone just to sit and answer your emails. Do you think they really care about this? NO. Kind of pointless |
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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
2 edits | Hmmm, which would have a bigger affect on the outcome of a trial....
Submissions specifically made concerning this TRIAL by people with CUSTOMER ACCOUNT NUMBERS through a company approved form on the company website.
or
Rambling posts made by everybody under the sun who happen to go to a 3rd party site like this one.
...
Are people paid to read the email submitted? YES. Is that ALL they do, no.
If you really believe the TWC opinion site I posted is pointless don't concern yourself with it, but posting about it here is even more pointless |
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viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL | reply to aelfwyne
What's so funny is they are advertising like you are getting so much when in fact your getting very little compared to someone who is on DSL. I am sure they will get the ignorant people suckered in thinking they are getting such a great deal. |
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Baseline
join:2001-02-26
Buffalo, NY
| reply to MacLeech
said by MacLeech :Hmmm, which would have a bigger affect on the outcome of a trial.... Submissions specifically made concerning this TRIAL by people with CUSTOMER ACCOUNT NUMBERS through a company approved form on the company website. or Rambling posts made by everybody under the sun who happen to go to a 3rd party site like this one. ... Are people paid to read the email submitted? YES. Is that ALL they do, no. If you really believe the TWC opinion site I posted is pointless don't concern yourself with it, but posting about it here is even more pointless I don't know about you, but I post here to talk to other subscribers, get their feedback/knowledge and generally stay in the know.
Let's be realistic MacLeech. The reason they're rolling out these caps is about money. Do you really think some guys in suits taking home big paychecks are going to say "aww, they really seem upset, lets not cap them"?
Get real buddy. Those feedback forms are useless when it comes to complaining about caps. They have at least a few people at the top dedicated to roadmapping this stuff out and looking at all possible problems with implementing caps, and trust me, bitching customers is no worry at all to them as long as there isn't an attractive alternative in the area.
If Beaumont had FIOS, you WOULD NOT see caps there. Care to dispute that? |
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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
3 edits | said by Baseline :The reason they're rolling out these caps is about money. Do you really think some guys in suits taking home big paychecks are going to say "aww, they really seem upset, lets not cap them"? Yes, it's about money, among other things.
Trial projects at big companies are all balancing acts. Cost vs. value. In this case is the value of saving some bandwidth worth the cost of losing some subscribers? Without subscribers, the bandwidth saved is worthless. So how many customers, did TWC in Beaumont calculate, are worth losing compared to the projected bandwidth costs they projected to save?
If Beaumont had Fios would you see caps? Probably not... but TWC would cut or lower costs somewhere else to make up the difference.
The suits or "bean counters" are playing with numbers to make the money fit their budget. This trial is one particular way to massage the numbers in a particular direction (i.e. make higher than average users worth the cost).
Does subscriber opinion matter to TWC? Yes, especially in large enough numbers.
If it were just about money, TWC would raise rates. It would get them more money with less headaches.
--
Don't mind me, I'm just trying to help...
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Baseline
join:2001-02-26
Buffalo, NY
1 edit | said by MacLeech :said by Baseline :The reason they're rolling out these caps is about money. Do you really think some guys in suits taking home big paychecks are going to say "aww, they really seem upset, lets not cap them"? Does subscriber opinion matter to TWC? Yes, especially in large enough numbers. Really? Why would they care if they suddenly got 300 (or more) pieces of customer complaint through that form and other mediums saying "we don't like the caps, please get rid of them"?
What would be their incentive to get rid of them? Those who were going to leave would've left to their lesser DSL / WiFi / dial-up option. The suits know that these people have no leverage.
I don't know the service areas and their options in Beaumont, but I'm assuming most people that would actually go over 40GB a month have already switched to DSL anyway, and those that didn't think they would will probably see their overages soon enough and switch.
People won't read this fine print on something as ordinary as an internet access cable bill, that's why it's in fine print. They will just get their bill or a notice that they've hit 40G and be like "wtf is this?".
What they're trying to do suckering current non-capped customers into this new "pricing plan" with caps in fine print is sneaky and deceptive.
Then again, who cares. We're in the middle of an era where just about any big company can do whatever they want and not worry. Look at Fannie & Freddie. I'm sure if TW capped everyone and lost all of it's subscribers, it could get the Fed to print out a few billion for them to stay up. |
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hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
·QuantumVoice
·AT&T Southeast
·RoadRunner Cable
| said by Baseline :said by MacLeech :said by Baseline :The reason they're rolling out these caps is about money. Do you really think some guys in suits taking home big paychecks are going to say "aww, they really seem upset, lets not cap them"? Does subscriber opinion matter to TWC? Yes, especially in large enough numbers. Really? Why would they care if they suddenly got 300 (or more) pieces of customer complaint through that form and other mediums saying "we don't like the caps, please get rid of them"? What would be their incentive to get rid of them? Those who were going to leave would've left to their lesser DSL / WiFi / dial-up option. The suits know that these people have no leverage. I don't know the service areas and their options in Beaumont, but I'm assuming most people that would actually go over 40GB a month have already switched to DSL anyway, and those that didn't think they would will probably see their overages soon enough and switch. People won't read this fine print on something as ordinary as an internet access cable bill, that's why it's in fine print. They will just get their bill or a notice that they've hit 40G and be like "wtf is this?". What they're trying to do suckering current non-capped customers into this new "pricing plan" with caps in fine print is sneaky and deceptive. Then again, who cares. We're in the middle of an era where just about any big company can do whatever they want and not worry. Look at Fannie & Freddie. I'm sure if TW capped everyone and lost all of it's subscribers, it could get the Fed to print out a few billion for them to stay up. I agree with basline.
What 300 people complain Vs what 7.4 million people RR has come on. You would have to get 1 million plus people disconnect before something MIGHT happen. History will repeat itself again, customer backlash is never good.
I also agree look at the first post in this thread that someone cant read  they are sneaky and deceptive. Do you think the CSR will tell you about the caps? NOPE.
I cant find the link we had a member here call Tw who lived there and said he was a new to the area, and during the whole setup with the CSR, they didnt bring up caps till he did funny. |
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ChitMonkey
@rr.com
| reply to aelfwyne
Even though my service is good in southern California,I'm goung to cancel my service,out of protest,and show TW/RR who's BOSS!
Oh did I mention FIOS is coming to my area?
TW ought to stop hiring those autistic executives who likee to play with their own PoOp! |
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Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs:
2 edits | reply to MacLeech
i for got to add Sprint Mobile Broadband Coverage (EVDO Rev A) is also here
if they tryed it here
it would be the equivalent of a car(other isp's) running over an aluminum can(twc) |
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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
1 edit | reply to hayabusa3303
Hey, I'm just trying to point out a better method of complaining than useless rants in this forum.
Oh well... you can lead a horse to water, but you can't make 'em drink.
edit: At least Karl had enough sense to put the TWC feedback link on the front page story. Seems he gets that 1 more complaint is better then no complaints or 301 is better then 300... better then some who think not complaining to a location specifically setup for such a thing is worth it. |
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Xizer
join:2004-02-05
New York, NY
| reply to aelfwyne
I would just like to point out that MacLeech works for Time Warner Cable, so just ignore him.
MacLeech, along with fellow forums poster hobgoblin (surprised he hasn't popped in here yet) are assigned to patrol websites looking for criticism of Time Warner and damage control it.
Ignore them. |
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Kingcarcas
join:2006-09-05
Los Angeles, CA
1 edit | reply to aelfwyne
^ You don't have to tell us that, anyone who has been here a while will have figured it out.  Looks like i'm screwed if they do it here, it's either a capped 10Mbit line or 300kbps from ATT/DSLextreme  |
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Toby983
join:2004-10-01
| reply to aelfwyne
Actually even if the dude above is a TW stooge it doesn't matter, you are free to complain all you want in a public HSI enthusiast forum - in fact you'll get far more attention doing that then filling out a useless online complaint box.
This is the place to talk about this stuff. Not just here but from here, to the rest of the HSI enthusiast forums.
Yeah, IMO the caps will eventually be mandatory, and yeah they will lose TONS of subscribers initially, but they will have to eventually give some leeway back to the consumer when they lose too many customers. That fine print and the promotion to get a lower locked price plan is a way to lock people in BEFORE they leave because they already know and likely have calculated that they will have an initial en-mass defection by customers to other HSI outfits. They're going to lock in the unsuspecting and those that don't read up in enthusiast forums and get the real details about what's going on.
Oh, and I don't recommend using automatic billing with TWC in the face of the new BW caps coming, just pay the old way by sending in your check with the statement or pay online by your bank, but don't give them a way to get a hook into auto-renewing you with a CC, debit card etc... like AOL used to do. If they finally implement a cap let then do it automatically without your agreement to anything that may be in fine print then you should be able to simply cancel out easily at any time |
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Mele20
Premium
join:2001-06-05
Hilo, HI
| reply to aelfwyne
said by aelfwyne :Also note that there's an ETF included as well! So if you sign up, realize that you don't want caps, you get SLAMMED for $150 if you try to get out. AND IT AUTO RENEWS THE CONTRACT AT THE END! So 5 years from now you could still get hit for an ETF if you leave TWC. Talk about scumbags. It's prorated. What's wrong with that?
"If qualifying service(s) is terminated prior to the end of the 24 month commitment period, a prorated early termination fee of up to $150 will apply."
So, how much is the price? All I saw was the price for internet phone.
I thought the cap on standard service in the test area was 5GB not 20GB.
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"The same ferocity that our founders devoted to protect the freedom and independence of the press is now appropriate for our defense of the freedom of the internet. The stakes are the same: the survival of our Republic". Al Gore, The Assault on Reason |
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Mele20
Premium
join:2001-06-05
Hilo, HI
| reply to Toby983
said by Toby983 :Oh, and I don't recommend using automatic billing with TWC in the face of the new BW caps coming, just pay the old way by sending in your check with the statement or pay online by your bank, but don't give them a way to get a hook into auto-renewing you with a CC, debit card etc... like AOL used to do. If they finally implement a cap let then do it automatically without your agreement to anything that may be in fine print then you should be able to simply cancel out easily at any time I wouldn't be too sure of that. If they do it quietly, that means it will be "announced" only in the TOS. How often do read the TOS? If a new TOS/Privacy Policy/etc goes up and you use the internet on Road Runner after it is posted, you have accepted the new terms whether or not you have read them. I read all that stuff on a regular basis now.
--
"The same ferocity that our founders devoted to protect the freedom and independence of the press is now appropriate for our defense of the freedom of the internet. The stakes are the same: the survival of our Republic". Al Gore, The Assault on Reason |
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twx sux
@mindspring.com
| reply to Baseline
They did. They said customer are very happy with the caps.
said by Baseline :Really? You mean they'll honestly value the comments they get on how caps suck? Cute. |
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Baseline
join:2001-02-26
Buffalo, NY
| reply to MacLeech
Re: RR: When an Upgrade is a Downgrade: Pushing Caps & ETF Fees
said by MacLeech :Hey, I'm just trying to point out a better method of complaining than useless rants in this forum. The "useless rants" on these forums aren't quite useless when you feel you're doing a service of helping to inform other CUSTOMERS - not employees - of the garbage that is taking place. |
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minamelos
join:2002-04-09
Hacienda Heights, CA
| reply to aelfwyne
What makes you think that Verizon and everyone else won't implement caps too?
I think more and more people will end up using programs or websites like TCNiSO.net to hack the cable modems. Instead of paying $29.99 monthly they'll buy a SB5100 for $99 and steal it. The Caps will create a whole niche market just like the E* has with sat. tv. You will be able to buy drugs, guns and cable modems from the neighborhood dealer. 
I don't think MacLeech is praising anything about TW's caps. He's simply answering questions aimed at him or playing devil's advocate.
The last time I was on the phone with retentions (2 weeks or so) the girl said that TW would soon be implementing a way you can "lock in pricing" I'm guessing this may mean that the caps are coming to so.cal. sooner than later.
At any rate I would probably switch to DSL or use my Sprint EVDO service and get a new router. I'm way over the cap monthly with Netflix, XBL, PS3 demo downloads and such. Just got a new Vista laptop and Windows Update had over 500mb of stuff to download. |
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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
1 edit | said by minamelos :I don't think MacLeech is praising anything about TW's caps. He's simply answering questions aimed at him or playing devil's advocate. yes
said by minamelos :The last time I was on the phone with retentions (2 weeks or so) the girl said that TW would soon be implementing a way you can "lock in pricing" I'm guessing this may mean that the caps are coming to so.cal. sooner than later. no, see this: »www2.dslreports.com/forum/r20820550- |
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