bhawthorne
join:2004-09-22
Cummington, MA
| reply to Zatrekaz
Re: [HN7000S] Failed Transmissions?
I have been having exactly the same problem. It started on 6/20. After a week of noticing many failed transmission packets on »192.168.0.1/tx_stats/ and many uplink errors on the advance diagnostics page at »192.168.0.1/fs/advanced/advanced.html, I called HughesNet on 6/27. They were having heavy rain at the NOC and told me to call back. I called on 6/28 and was told they were having an equipment outage at the NOC and could not troubleshoot the problem. They told me the problem was at their end. I was transferred to billing to get a credit, and was told to call back when the problem was resolved.
Today, I spent an hour on the phone with tech support. The speed test wouldn't even complete in the upload section. They ran all sorts of tests, and concluded by saying the problem was with my transmitter, and they had to send out a technician at $125. I told them no way, and I'd call back. I then went checked the advanced stats, and sure enough, something they had done had fixed the uplink problem. I haven't seen any additional failed transmissions either, and the speed test is back to normal.
I called billing, and got a credit for 23 days (from the first time I called on 6/27 until today).
I don't know what it is they did, but while they were "running tests" I was watching the status window at »192.168.0.1/sys_status/ and noticed a TX status of 9 "The satellite transmitter is adjusting for optimal network timing". Anyone know how to force this to happen, in case my problem comes back? |
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Louiebobo
join:2007-07-18
Bandera, TX | Go here: »192.168.0.1/fs/advanced/advanced.html
Installition Force Ranging
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HN7000S,SatMex5(117),970, XP pro |
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redagent
join:2005-09-08
Florence, OR | Thanks Louiebobo, this helped me tons too!  |
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