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Forums » US Telco Support » Verizon » Verizon Fiber Optics » Replacing the Actiontec Router
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[northeast] caller id on screen Fios »
« FIOS Additional calling features  
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dgold1000

@verizon.net

Replacing the Actiontec Router

Can someone please point me to directions on replacing the horrible Actiontec M1424 FIOS router with a D-Link DIR-655?

I had a very nice Linksys DI-624 provided with my initial installation of Verizon FIOS internet access. This week, the siding on my house was replaced and the workers damaged the data port in the ONT. Verizon came and replaced the box and insisted on swapping my perfectly good Linksys for the Actiontec.

What a disaster. Perhaps I just don't know how to configure the router but nothing works except a direct connection to the router - and even then the connections often disappear the same day. NOTHING works from my several switches around the house.

I understand that since the Verizon tech actually gave me an ethernet connection from the ONT to the router (and I have no intention of using the FIOS tv service), I can simply switch out their router for the D-Link 655 I mentioned.

I'm just looking for good directions and any lessons learned from someone who may have done this.

Any help will be much appreciated.

JohnA
Premium
join:2003-09-16
Pittsburgh, PA

As long as he put you back on a data connection over ethernet, you just need to release the IP in the AT, and make the switch.

»Verizon Online FiOS FAQ »Replacing the Actiontec (part 2): Internet only, no TV


dgold1000

@verizon.net
Okay, thanks for the lead. My problem is that the broadband connection is PPOE and there doesn't seem to be any capability to "release the IP."

Any thoughts?


darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
If you're PPPoE you can skip the "release IP" step.


dgold1000

@verizon.net
Thanks so much. I'm up and running on my DIR-655 with no problems.

joeyhol75

join:2008-07-20
Bridgewater, MA

reply to dgold1000
If your having a problem releasing the ip address, then call the fiber solution center. The will be able to do it for you. Of coarse they are going to recommend that you use the actiontech router simple because if you have a problem they will not be able to offer support to you with the router and its settings. (If a subscriber is up to par with router technology and realizes they are receiving an 802.11g as opposed to some of the newer products sold in retail stores, then they probably don't need support anyway. Keep in mind that wireless is very tricky, especially in certain types of construction. If a person lives in an apt building, you cant ask your neighbor to go upgrade their phones to 5.8ghz or to unplug their baby monitor to see if your internet works better. The DIR-655 is a "N" wireless product as opposed to the "G", and much higher quality of product. Your problems with wireless should go away. Remember Verizon did build on of the best networks technology has to offer in your town. Ultimately your network inside your house is the subscribes responsability.

Maestr0

join:2005-06-19
Tampa, FL
·Verizon FIOS

reply to dgold1000
I am PPOE...And I have the DIR-655. I didn't release the IP. What I did was write down the MAC for the Actiontec, and then clone that MAC in to the DIR-655. Works like a charm.

In addition, I also have FIOSTV and am using a NIM-100 with the DIR-655 and everything works perfectly.

PM me if you don't know how to clone the MAC.


johnmax

@verizon.net

Just a FYI on releasing the IP from the actiontec. I had my router inline before the AT and a power outage which lasted an hour or so hosed my setup. I had to run the AT first.

So when I had time to play with it and get it back my way, I could not get the AT to release the IP. I called fiber solutions and they were able to do it there. They told me the release IP in the AT menus doesnt always work. They said just pull the ethernet from the ONT and after 20 mins with nothing connected it will release. So i did it, then put my router first in line, and voila- it works!
-
Forums » US Telco Support » Verizon » Verizon Fiber Optics[northeast] caller id on screen Fios »
« FIOS Additional calling features  


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