[Troubleshooting] Tower upgrade or bad hardware or just a flook? in Alltel Axcess http://www.dslreports.com/forum/r20819192 en Fri, 21 Nov 2008 10:58:12 EDT Fri, 21 Nov 2008 10:58:12 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20936262 MarthaG : I wanted to post how my UM 150 is working now. It seems a little more stable. I have had times recently where my signal strength would jump around. I would go to 1X then rA then DO. It's been like a roller coaster ride. Sometimes a page won't load and I refresh the page and it loads. I watched my signal drop over the spring and summer because of the trees from about 1000 down to 500 down. Recently since the problems started I can go as low as 250 down. The upload speed still stays around 80. ]]> http://www.dslreports.com/forum/remark,20936262 Mon, 11 Aug 2008 21:35:34 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20935049 Jimmy Joe : About two to three weeks ago my UM 150 also started dropping from EVDO to 1X. it is swapping back and forth about every ten minutes. I was just thinking it was weak signal, it connects about 83 dBm. Before that it was connecting at about 76 dBm.]]> http://www.dslreports.com/forum/remark,20935049 Mon, 11 Aug 2008 17:38:02 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20934532 Max Signal : you return the adapter to place of purchase for replacement , not cyfre
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www.MaximumSignal.Net]]> http://www.dslreports.com/forum/remark,20934532 Mon, 11 Aug 2008 16:06:27 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20933227 anon : Here's a fun new update. Now my connection is going slow as a snail even with maximum signal.. Awesome huh? Piece of shit wireless! This is beginning to be no better then my damn satellite.]]> http://www.dslreports.com/forum/remark,20933227 Mon, 11 Aug 2008 12:11:47 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20931735 anon : Yes it is dual band. In fact I bought the yagi from cyfre for their amplifier. The adapter cable I bought from them to go from the amplifier to the um150 modem has a bad pin in the tnc coax connector so I haven't worked on that. I notified cyfre a week ago tonight and have not heard from them about sending a replacement. ]]> http://www.dslreports.com/forum/remark,20931735 Mon, 11 Aug 2008 01:29:47 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20931680 Max Signal : Make sure the Cyfre amplifier is connected to a dual band antenna . They only work properly when connected to dual band antennas.
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www.MaximumSignal.Net]]> http://www.dslreports.com/forum/remark,20931680 Mon, 11 Aug 2008 01:09:58 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20931392 anon : Krileon
I have the UM150 also and have the same problem. I am 3.8 miles from the tower. I have had this from the beginning and the only reason I have stuck it out and kept pouring time and money into it is that my wife uses it for tele-comuting (satelite latency is a problem for her application). I have found that sometimes disconnecting quicklink and re-connecting is enough to wake it up and get it to go back to EVDO. So far over a period of several months I have bought an omni-directional truckers antenna, the craddlepoint mbr 2000 and finally now a directional antenna (yagi). I don't have the dropping down into 1x happen as much with the yagi but I notice it happening every day. I have also been trying the cyfre CA-819 on loan but I'm not having any luck with it. I feel like if we could get into the modem and disable the fallback to 1x I would be much happier too!]]> http://www.dslreports.com/forum/remark,20931392 Sun, 10 Aug 2008 23:28:06 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20929880 anon : Yep I'm still having my same problems as described here by my other posts.

I've literally tried everything on my end. Even using a separate computer with a fresh install of windows.

The best connection results I can seam to get is to flat out connect using the dial-up connection created in my connect to list. This skips using the Axcess program, but I seam to be able to maintain DO much better when I do it this way.

I'm guessing it's changes to the network, but I haven't a clue. I get 2 errors (1 or the other) when I get kicked off EVDO though.

They're:
EVDO release - BS releases call with no reason given
or
EVDO Call origination - Access Failure

If it messed up again I'll be calling data support to have someone come to check out my tower.

I'm not sure what's doing it, but it's making my internet pretty crappy and forcing me to use a back-up connection. I'm not paying 60 a month for dial-up. No thanks.]]> http://www.dslreports.com/forum/remark,20929880 Sun, 10 Aug 2008 17:50:39 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20928129 MarthaG : I have been having trouble connecting and when I do it often goes to 1X. Sometimes it works but sometimes it doesn't. They put a trouble ticket out a few days ago and it still hasn't returned to DO except now and then. I was hoping they would have it fixed after this length of time. Is anyone else having problems?]]> http://www.dslreports.com/forum/remark,20928129 Sun, 10 Aug 2008 10:07:59 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20850752 anon : Brookline, MO

I connect to a Springfield tower 1/2 mile away though.

I thought that was a possibility.]]> http://www.dslreports.com/forum/remark,20850752 Fri, 25 Jul 2008 23:57:54 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20850196 anon : What area do you live in i am having the same issues that you are having and have a ticket out. What the tech told me is that they are testing rev-a and that might be what is messing it up. I went from 1200 down to about 250 (in EVDO). ]]> http://www.dslreports.com/forum/remark,20850196 Fri, 25 Jul 2008 21:45:04 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20847884 anon :
said by Max Signal See Profile :

Insist on filling out a trouble ticket. Then they will have to send out engineers to check it out
Ok, thank you.]]> http://www.dslreports.com/forum/remark,20847884 Fri, 25 Jul 2008 13:30:06 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20847722 Max Signal : Insist on filling out a trouble ticket. Then they will have to send out engineers to check it out
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www.MaximumSignal.Net]]> http://www.dslreports.com/forum/remark,20847722 Fri, 25 Jul 2008 12:59:21 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20847691 anon :
said by Max Signal See Profile :

Sure sounds like a tower or network issue to me
What do I do then? They won't give me a straight forward answer or they tell me nothing is wrong on their end.

It continues to do this all day and it's very frustrating. I'm not sure what to do.]]> http://www.dslreports.com/forum/remark,20847691 Fri, 25 Jul 2008 12:52:53 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20847658 Max Signal : Sure sounds like a tower or network issue to me
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www.MaximumSignal.Net]]> http://www.dslreports.com/forum/remark,20847658 Fri, 25 Jul 2008 12:46:38 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20847374 anon : Soon as I disconnect my connection goes back to perfect EVDO. Then I connect and 5 minutes later it kicks me to 1X with the error:

EVDO Call origination - Access Failure

I wish I knew what all this meant. This whole situation is VERY frustrating. I'm trying to design a website and I don't have a local host to run it on. So I need to be able to upload and refresh at fast rates. This is very very aggravating.

I'm going to call them again today if it continues. If it's not fixed then I'll be issuing a back charge for this month. I'm not paying for this garbage.

If it's congestion then they need to fix it. I'm not paying 60 a month so some punk ass kid can download 10 torrents a god damn day. This is why I hate the freaken summer time. These stupid kids always jacking the freaken bandwidth. I do some downloading, but it's once a week. If only people could control their downloading behavior.. we'd all be better off.

I can't figure out what it is. I've tried everything on my end except flat out replacing my antenna and I can't afford that, but I don't even think that's it.]]> http://www.dslreports.com/forum/remark,20847374 Fri, 25 Jul 2008 12:00:27 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20847176 anon : My EVDO signal is perfect: -69dB.

Here's and update on my problem:

Reading around the net has lead me to believe that even though I have a perfect EVDO signal. The 1x signal gets a little stronger then the EVDO signal at times and will jump to the stronger signal connection regardless of its speed. This is really annoying and seeing how i have a UM150 there's no way to lock it. Anyone know of a hack that can force it to lock anyway?

I'm looking at the "Field Test" and the last known error reads:
EVDO Call origination - Access Failure
What does this mean? I'm guessing my modem is trying to connect to verizons EVDO tower, which is RevA ready nearby. Problem is the verizon towers won't authenticate me.. and kicks me to 1x when I try their PRL.

Latest new error:
EVDO Connection Deny - Server Busy
WTF??]]> http://www.dslreports.com/forum/remark,20847176 Fri, 25 Jul 2008 11:24:31 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20845615 Max Signal : Antenna might not be enough to lock in Solid EVDO signal if it is coming off another tower. What RSSI reading are you getting when you do get EVDO?
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www.MaximumSignal.Net]]> http://www.dslreports.com/forum/remark,20845615 Thu, 24 Jul 2008 23:44:44 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20843519 anon : I still can't get it working right.. I don't know what to do.

I've tried multiple PRLs and everything. I can't stop it from dropping to 1X no matter what I do.

Sometimes it'll stay on EVDO for a good hour then back to 1X again. I'm about to just cancel this damn service and issue a charge back for this months payment.

I'm so sick of this god damn internet shit. Hughesnet screwed about with my service and now Alltel. I'm getting so tired of all this.

Everything worked perfectly fine before the alltel and verizon merger. Now my service is freaken garbage. I dare say I had faster speeds WITH the proxy compared to them removing it.

I've tried every setting in my modems properties and nothing seams to work.

It just drops to 1X for no dang reason and it's getting very very old. How the hell do you go from -69dB to 60% 1X? That doesn't make sense!!!!

I've got an antenna. I've replaced my modem. I've replaced the cables. I've replaced the connectors. NOTHING works.

WTH am I doing wrong? Why is this happening? Any professionals out there got a diagnosis to give? Why would I suddenly get kicked to 1X after connecting to the tower?

Their tech support isn't of any help either.. they just feed me the same crap that there's nothing wrong.]]> http://www.dslreports.com/forum/remark,20843519 Thu, 24 Jul 2008 16:49:36 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20837842 anon : Ok I got a new modem and the problem is still present. I don't know what's left to do.

This really sucks..]]> http://www.dslreports.com/forum/remark,20837842 Wed, 23 Jul 2008 17:15:48 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20833898 anon : How do I make a custom PRL? I need to remove all these extra towers around me.. I keep trying to connect to verizon towers that still won't authenticate me.

All this happened after the verizon + alltel merger announcement.]]> http://www.dslreports.com/forum/remark,20833898 Tue, 22 Jul 2008 22:12:52 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20830333 hdman : The best way to determine if the problem is yours, the local tower, or something else is the put the card in a laptop and drive closer to the tower. If your signal picks up and stays good, you are having terrestrial interference most likely. I would then suggest a booster amp and external antenna.

If it does not resolve the issue, then I would drive to ANOTHER tower and see what happens. If it gets better, and stays connected, you have a local tower issue and most likely none of the people you talk to even know about it, but the service group certainly does.

If you still have an issue, then swap out the data card.

Either way, the store and most people in customer service have NO idea about the current tower status or have anyway to test ANYTHING. EVDO is a great thing, but it still sold by the same kids who sell cell phones for a living so always keep that in perspective. Most of them have no idea what EVDO is.

HDMan
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The proper way to break in a Harley: Grab a fist full of throttle, and ride it like you stole it!!!]]> http://www.dslreports.com/forum/remark,20830333 Tue, 22 Jul 2008 11:00:20 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20827522 anon : Seams to be working fine right now.

After I got home angerly I called tech support again and I'm under warranty still. So he put a note on my account to replace my modem if I take it back in.

So if it acts up again. I'm just gonna go grab a new modem.]]> http://www.dslreports.com/forum/remark,20827522 Mon, 21 Jul 2008 19:56:02 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20827071 MarthaG : I don't know if this will help but I have had what happened to you before happen to me. When I see it going to rA then DO and 1X and seems to be slower then normal I do a safe disconnect and reboot my computer and put it back and it fixed it for me. It could be a coincidence but I thought I should mention it.]]> http://www.dslreports.com/forum/remark,20827071 Mon, 21 Jul 2008 18:33:26 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20826722 anon : So I call up tech support.

They check to see if anything is wrong on their end. Nope.

Ok. He continues to check for any other possible problems. Nope.

The situation is my modem will connect at my normal -69Db EVDO speed then suddenly kick me off to 1X. It has been doing this sense Saturday. (worked fine for the previous 3+ months)

So he finally tells me I need to take it in and have it tested. NP! I get there.. THEY HAVE NO MEANS OF TESTING IT! W-T-F so they can sell it, but don't have anyway to support it. I'm also not driving 30mins-1hr to the next freaken corporate alltel store.

So lets line it out:
1) I have a problem
2) Said problem requires hardware test
3) Alltel store can't perform hardware test
4) Thus can't get a replacement
5) Am screwed

Wonderful... This service blows. The store sucks too. They remodeled and the really awesome nice guy who sold it to me isn't there.. fking totally lame as hell. I blame Verizon.. they brought their shiftiness to alltel.]]> http://www.dslreports.com/forum/remark,20826722 Mon, 21 Jul 2008 17:28:53 EDT Re: [Troubleshooting] Tower upgrade or bad hardware or just a fl http://www.dslreports.com/forum/remark,20819251 anon : Ok it can't be a hardware issue as my connection has now fully restored at 2am.

Guessing they was messing with my tower or the network, but on a weekend? Odd....]]> http://www.dslreports.com/forum/remark,20819251 Sun, 20 Jul 2008 02:55:41 EDT [Troubleshooting] Tower upgrade or bad hardware or just a flook? http://www.dslreports.com/forum/remark,20819192 anon : Today my connection has been dropping to the nationwide 1X.

I'm not sure why it is doing this, but worked fine yesterday.

When I restart the modem. I get EVDO in a short burst at -69dB (like I always get) then it kicks back to 1X.

It's getting really aggravating, but now If I restart it. I get a burst of RevA for about 10 minutes then it drops back to EVDO at -69dB then falls back down to 1X.

It's very strange, but could this mean my tower is being upgraded or whatever they need to upgrade to provide RevA in my area?

I don't live in a major major city, but it's fairly large populated area so I could see RevA potential.

or could this just be because of a faulty modem as a storm went down yesterday and lightning struck near my house.

I'm not sure what to think. It is a weekend and makes me wonder why in the world they'd be doing this on a weekend, but I haven't a clue. I just know it's getting really annoying and would like to use my internet for more then just VERY light browsing (images just pretty much makes the site not load on 1X).

or maybe it's just some weird situation and will clear up tomorrow...

Any advice?]]> http://www.dslreports.com/forum/remark,20819192 Sun, 20 Jul 2008 02:03:57 EDT