Re: WOW.... in W.O.W. http://www.dslreports.com/forum/r20826754 en Wed, 11 Nov 2009 06:49:40 EDT Wed, 11 Nov 2009 06:49:40 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20846861 alightfoot :
said by DJ Matt See Profile :

I thought it was supposed to be between -5 and +5, but thats going off what a WOW tech told me one time when I was having modem issues a couple years ago so that very well could be wrong or things have changed since then.
I think that may be a target level they shoot for, but DOCSIS spec is different.

From the CableLabs Downstream RF Interface Specification:

5.3
Downstream Plant Assumptions
The DRFI specifications have been developed with the downstream plant assumptions of this section.
5.3.1
Transmission Levels
The nominal power level of the downstream RF signal(s) within a six-MHz channel (average power) is targeted to be in the range: -10 dBc to -6 dBc, relative to analog video carrier level (peak power) and will normally not exceed analog video carrier level.

Notice they use the term Assumptions.

More information can be found here:

»www.cablelabs.com/specifications···0215.pdf]]> http://www.dslreports.com/forum/remark,20846861 Fri, 25 Jul 2008 10:20:19 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20843913 DJ Matt : I thought it was supposed to be between -5 and +5, but thats going off what a WOW tech told me one time when I was having modem issues a couple years ago so that very well could be wrong or things have changed since then.]]> http://www.dslreports.com/forum/remark,20843913 Thu, 24 Jul 2008 17:54:51 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20840655 scottb8888 : I can't see those setting on my modem. Only the first tab. How can I view the rest of the tabs?]]> http://www.dslreports.com/forum/remark,20840655 Thu, 24 Jul 2008 08:02:20 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20839168 imrf : It should be between -12db and +12db ideally. ]]> http://www.dslreports.com/forum/remark,20839168 Wed, 23 Jul 2008 21:13:20 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20838198 Archos : Maybe imrf or one of the other guys who knows more about this can answer, but I believe the downstream (receive) is supposed to be as close to 0 as possible. Mine is -1dBmV. Evidently, your modem doesn't give you a "Signal to Noise Ratio"?]]> http://www.dslreports.com/forum/remark,20838198 Wed, 23 Jul 2008 18:16:47 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20834899 usa2k :
said by baturkin :

here are my modem outputs


:)]]> http://www.dslreports.com/forum/remark,20834899 Wed, 23 Jul 2008 03:05:26 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20834096 anon : here are my modem outputs

»img112.imageshack.us/img112/8195···mbq3.jpg]]> http://www.dslreports.com/forum/remark,20834096 Tue, 22 Jul 2008 22:48:40 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20827499 Clocker1000 : I guess it made it worse? Maybe I need to ADD a splitter?

Here are my signals with the modem connected to the 1x4 splitter/amp (made by Scientific Atlanta).

Downstream
Freq/Power: 627.000 MHz 3 dBmV
Signal to Noise Ratio: 34 dB
Modulation: QAM256
Upstream
Freq/Power: 37.500 MHz 58 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16]]> http://www.dslreports.com/forum/remark,20827499 Mon, 21 Jul 2008 19:52:29 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20827449 Clocker1000 :
said by WOWer :

Clocker, your upstream is barely within the allowed limit. It should ideally be under 52, and 55 is the limit. You might want to check that out.
Don't seem to have any performance problems but I do have an amp near by where the modem split is so maybe I try connecting the branch that goes to the cable modem to the amp just to see what happens... Or... would that only make the "problem" worse???

Downstream
Freq/Power: 627.000 MHz -5 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
Upstream
Freq/Power: 37.500 MHz 55 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Speed Test #54649551 by dslreports.com
Run: 2008-07-21 19:41:21 EST
Download: 6430 (Kbps)
Upload: 659 (Kbps)
In kilobytes per second: 784.9 down 80.4 up
Tested by server: 14 java
User: 397420 @ dslreports.com
User's DNS: wideopenwest.com
Compared to the average of 124 tests from wideopenwest.com:
* download is 88% better, upload is 39% better]]> http://www.dslreports.com/forum/remark,20827449 Mon, 21 Jul 2008 19:42:53 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20826754 The Joker : ask for a new modem]]> http://www.dslreports.com/forum/remark,20826754 Mon, 21 Jul 2008 17:33:11 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20819275 anon : Clocker, your upstream is barely within the allowed limit. It should ideally be under 52, and 55 is the limit. You might want to check that out.]]> http://www.dslreports.com/forum/remark,20819275 Sun, 20 Jul 2008 03:05:42 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20810532 Clocker1000 : I have the Arris Modem because I have WOW phone. Here are the signal levels I have....

Downstream
Freq/Power: 627.000 MHz -4 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
Upstream
Freq/Power: 37.500 MHz 53 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16]]> http://www.dslreports.com/forum/remark,20810532 Fri, 18 Jul 2008 07:36:04 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20808304 usa2k : FWIW here are mine:

[att=1]
]]> http://www.dslreports.com/forum/remark,20808304 Thu, 17 Jul 2008 19:32:16 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20805962 Archos : What are the readings from your cable modem?

I had similar problems. After a series of calls to tech support, an in home "tech" who just ran a speed test and said it was fine, and finally a great line tech who was also a gamer and knew exactly where to look for the problem; the problem was finally fixed.

The last guy logged into my modem and checked the numbers there and said my line noise was too high and my upstream was too weak. The initial installer put some sort of gadget that comes into my box on the side of my house that was meant for basic cable subscribers only. He put the right size on and everything has been pretty good since.

I'm not an expert by any means, however what you have sounds very close to what I had. You may want to check the modem signals.]]> http://www.dslreports.com/forum/remark,20805962 Thu, 17 Jul 2008 12:27:26 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20802641 pparks1 : I've been with WOW now for 3 years now and I've had very few problems. The problems have been few and far between for me and not lasting very long at all.

All you can do is call and demand service. I've found that WOW customer service is far better than Comcast...so hopefully they get this fixed for you.]]> http://www.dslreports.com/forum/remark,20802641 Wed, 16 Jul 2008 20:21:01 EDT Re: WOW.... http://www.dslreports.com/forum/remark,20798457 keysgate : I have had zero problems with wow for years now, until around the 4th July holiday. and then on and off now since. I don't know what is going on, and only thought it was a local thing. Tonight I can't get to my e-mail and the web-site wowway.com and wideopenwest.com are both down. This is starting to look like a wider problem than just here. Anyways getting the same problems, everything just drops for a while and then picks back up. I also called and was told by the tech that he was getting other calls about this. I hope it get worked out as I have my phone, cable and internet tied to WOW. And never a problem until lately.]]> http://www.dslreports.com/forum/remark,20798457 Wed, 16 Jul 2008 02:16:50 EDT WOW.... http://www.dslreports.com/forum/remark,20797637 anon : my wow service is getting worse and worse every day.

i had my modem a few splitters off the main wire, and my internet was constantly cutting out, literally every hour or so, for a good 10 minutes each time.

finally i had enough and moved the modem to the very first splitter, and the internet hasn't gone out (that ive seen) but now my speed and latency are very erratic.

i can't play any online game because my ping jumps from 60 to 400 to 2000... web pages take forever to load, and the service is just overall crappy, and very frustrating.

we've had problems in the past, and a tech came out to the house... well, to the pole behind my house and fiddled around for a little bit, but that didn't fix anything.

im in mount greenwood (60655), anyone around this area having similar problems... or does wow just hate me?

what can i do to solve this problem, without canceling, because that is not an option, and calling them to complain is useless.]]> http://www.dslreports.com/forum/remark,20797637 Tue, 15 Jul 2008 22:47:50 EDT