Cubytus
join:2007-08-24 | reply to alex6999
Re: Acanac
Seems that Acanac, as of september 2008, is not a serious company to deal with. Its sales representative are impolite with prospective customers, and their DSL department (ext. 4) never answers.
Maybe the least expensive... for ghosts. |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Please PM me the times your called with the phone number you called from. Today was a busy day because of the long weekend and some calls may have been missed. In fact today was one of our busiest days ever. Both in terms of tech support and sales. Nearly 3000 calls. Once again I would be more than happy to look into it.
If you have any other questions please don't hesitate to ask.
Best Regards,
Paul
www.acanac.ca |
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Quake110
join:2003-12-20
Ottawa, ON
 ·Velcom
| reply to jack9999
said by jack9999  :From what i know, they dont throttle, but Bell does. But Acanac figured a way to bypass the trottle, maybe thats how the "No throttling" come by? You can bypass Bell's throttling by a SSH tunnel provided by Acanac if you're with them.
»acanac.ca/SSH-Tunnel-U.htm |
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wonder man
join:2008-09-03
Montreal, QC
| reply to Newbies
i have a very bad experience with acanac. the staff is non technical. i had teksavvy which is the best interent provider, but since last 15 days ago i had to cancell my net from them temptation of saving money and sign with acanac(one of the looser company) ,still not conected. simply acanac peoples are incomptant to deal customers.they dont have any working phone number...just imagine. i am still hanging for connection after 15 days of waiting. before going to sign up with acanac think twice. |
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levi47
join:2004-07-16
Waterloo, ON
·Acanac
| reply to Newbies
I have been with ACANAC for the past few months and have few complaints. My main complaint is that they claimed to unofficially support MLPPP and planned to officially support it on all servers in the near future. It has been months and so far i have been unsuccessful in connecting using MLPPP on all servers they operate. They offer an SSH tunnel which can be used to bypass the throttle for some applications but i want a solution for ALL applications, as MLPPP is. If they were to support MLPPP i would say they offer the best product for your dollar out there, as is it is pretty close. They offer a free online PC and SSH tunnel as well as a personal ftp/webserver. |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| We do apologize for the delays in the MLPPP. We had it working on one of our LNS servers, but it ended up crashing it after a few days. Until we are confident these bugs have been corrected we prefer to be on the safe side. We have ordered in some Juniper equipment as an alternative for MLPPP. The only problem with this method is that you will need to change the realm. |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON | reply to wonder man
DSL Phone Support :
Mon-Fri 9am-12am
1-866-281-3538
I don't no the reason why your connection has not yet been actevated, but please understand this this part is Bell responsibility. Did you have a Dry loop with your previous provider? |
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levi47
join:2004-07-16
Waterloo, ON | reply to Newbies
Do you know when the equipment will be in place to use MLPPP? |
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wonder man
join:2008-09-03
Montreal, QC | reply to Newbies
after 15 days of without internet , acanac staff writes" We informed Bell about the issue and they will investigate as soon as possible"....i wrote for cancelation of order and will complain to CRTC. |
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Ikarasu
join:2004-01-09
Port Coquitlam, BC | reply to Newbies
A little offtopic.
But I was wondering...was browsing Forums and saw you used to offer DSL in BC not too long ago, but now you don't...any reason for this? |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | We do offer Voip, but at this moment DSL is not offered. In the first few years we might have offered DSL in the Western Provenience through Bell, but the prices and setup times did not make any sense. Until the day we setup a similar contract with Telus it's not worth the costs. |
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Ikarasu
join:2004-01-09
Port Coquitlam, BC
 ·ITalkBB
·TekSavvy Solutions..
| Are you in works of setting that up, or plan to anytime soon? Any ETA?  I like the VPS thats included, would be nice to have you guys as a second connection |
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HF1
join:2008-02-11
Scarborough, ON
| reply to Acanac Inc
Hi Paul,
I'm current acanac customer since March 08, but I have a DSL signal loss more often this month, which I occasionally lost any internet access for either 20 minutes or a few hours a day... And it forced me have to drive back to my office to continue my work for a few evening. I have called the support (Ticket PDH-58435 and XIU-86203) opened, but it still keeps happening... My slow speed can 214 kbps to 1115 kbps max. last night. If you can provide your email, I can send the screenshot to you or you can check my ticket as I always sent screenshots to dslsupport@acanac.com.
Can you please help to follow up?
BTW, I have never see the promised 5Mbps, the max I saw was 2.8M bps so far since I joined Acanac.
Thanks a lot in advance if you can help.
HF1 |
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HF1
join:2008-02-11
Scarborough, ON | reply to Acanac Inc
Hi Paul,
I forgot how to PM you, is it just press the button or , can you please advise as well?
Thanks.
HF1 |
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HF1
join:2008-02-11
Scarborough, ON | reply to Acanac Inc
Hi Paul,
I forgot how to PM you, is it just press the button 'Reply OP' or any other way? can you please advise as well?
Thanks.
HF1 |
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invincible00
join:2008-09-12
Ottawa, ON
| reply to Acanac Inc
I am thinking of buying the Acanac's internet service. The first year is attractive, but why a sudden price jump in the 2nd year? That will certainly make many subscribers turn off.
Won't it be better for both parties if later years' price can only moderately increase? Thanks. |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Thank you for your interest in our service. Please understand that during the first year of service we loose about $96. You pay us $18.95, but our true cost of running your account is around $26. It takes us a few years just to recoup the first years losses. $32 dollars before tax is a very competitive service for an unlimited account.
It's just that the first year is just so dam good:)
Best Regards,
Paul
www.acanac.ca |
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Last Parade
One of the Brightest Stars
join:2002-10-07
Port Colborne, ON
| reply to invincible00
said by invincible00 :I am thinking of buying the Acanac's internet service. The first year is attractive, but why a sudden price jump in the 2nd year? That will certainly make many subscribers turn off. Won't it be better for both parties if later years' price can only moderately increase? Thanks. The second year of service is on par with TekSavvy... |
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invincible00
join:2008-09-12
Ottawa, ON
| reply to Acanac Inc
Thanks for both your replies. So prompt.
But how can you run a business if it's real that you lose money for the first year's price? Unbelievable, sorry to say. The second year's price isn't very attractive compared with others' less than $30 price, is it?
Appreciate your fast reply, Sir! |
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levi47
join:2004-07-16
Waterloo, ON
·Acanac
| reply to Newbies
Where have you seen prices below 30$ for unlimited internet? I was with Teksavvy last year for 40$/month. I was very happy with their service and thought 40$ /month was reasonable. I switched to ACANAC because of the lower price and have been very happy. I do like teksavvy's visibility on the throttling issues and the mlppp workaround, but ACANAC provides great service for 33$/month, let alone the 20$/month the first year. Now i just have to wait for MLPPP support to come in, and possibly free internal traffic for their pay VPS service. |
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