http://www.dslreports.com/forum/Acanac-20832591 en Thu, 09 Feb 2012 08:15:52 EDT Thu, 09 Feb 2012 08:15:52 EDT http://www.dslreports.com/forum/Re-Acanac-21181024 said by nice4:

BTW, should a Bell's DSL modem 4200/5200 type works well with ACANAC service becasue I can get one of those from a friend so that I don't need their modem.
It will work. I use have a 5200 that works fine with Teksavvy.
EDIT: It is a little picky in that I have to set the TCP/IP addresses in Windows (i.e., automatic does not work), but the modem works fine after that.]]> http://www.dslreports.com/forum/Re-Acanac-21181024 Sun, 28 Sep 2008 07:59:55 EDT http://www.dslreports.com/forum/Re-Acanac-21175018 said by nice4:

Thanks pacman99....As I have no time read all the post regarding ACANAC services in term of speed/availability and such. Anyone has any advise/tips for this ISP ?

BTW, should a Bell's DSL modem 4200/5200 type works well with ACANAC service becasue I can get one of those from a friend so that I don't need their modem.
BTW, Acanac has their own forums on their website. »community.acanac.com/acanac/]]> http://www.dslreports.com/forum/Re-Acanac-21175018 Fri, 26 Sep 2008 19:25:53 EDT http://www.dslreports.com/forum/Re-Acanac-21174906 said by Acanac Inc:

The renewal prices includes tax. It's looks like allot of people miss the fact that our prices include tax. Do you think it would more appropriate to advertise the prices before tax?

Best Regards,
Paul
www.acanac.ca
I think you should add "Tax included" if you want to leave it as it is because we're not used to see prices includes the tax.]]> http://www.dslreports.com/forum/Re-Acanac-21174906 Fri, 26 Sep 2008 19:00:01 EDT http://www.dslreports.com/forum/Re-Acanac-21174799 http://www.dslreports.com/forum/Re-Acanac-21174799 Fri, 26 Sep 2008 18:42:36 EDT http://www.dslreports.com/forum/Re-Acanac-21144023
BTW, should a Bell's DSL modem 4200/5200 type works well with ACANAC service becasue I can get one of those from a friend so that I don't need their modem.]]> http://www.dslreports.com/forum/Re-Acanac-21144023 Sun, 21 Sep 2008 01:11:19 EDT http://www.dslreports.com/forum/Re-Acanac-21143076 1) Yes there is a 30 day money back guarantee from the time your service becomes activated. I also think you can request a trial account before paying but I'm not sure if that's still available.
2) Yes modem's free but you have to put down a $49.95 deposit which is apparently refunded once you return the modem.
3) Supposedly 5-10 business days but in my case, even a month wasn't enough. I don't know who kept on screwing things up but I still don't have my business DSL activated (been a month I think) so i'll be asking for my refund when I get around to it.]]> http://www.dslreports.com/forum/Re-Acanac-21143076 Sat, 20 Sep 2008 20:07:32 EDT http://www.dslreports.com/forum/Re-Acanac-21142239 1) Does ACANAC offer some trail period before I commit for a full year sign-up. ie a month or so ?
2) Does ACANAC offer free modem with their service too ? if not what kind of modem is required ie Bell's 4200/5200 ?
3) How long it takes for activation ?
Cheers]]> http://www.dslreports.com/forum/Re-Acanac-21142239 Sat, 20 Sep 2008 15:59:55 EDT http://www.dslreports.com/forum/Re-Acanac-21122835
»acanac.ca/DSL-Terms.htm

When I see the 33.95 struck out and the 18.95 put in, it gives me the assumption that the 18.95 is the special price, which it is, and that that specific special includes tax. Just saying making it clearer would be better.. And yeah, I dunno what's going on with networks these days. Perfectly good service until Bell screwed it up for me..]]> http://www.dslreports.com/forum/Re-Acanac-21122835 Tue, 16 Sep 2008 23:51:39 EDT http://www.dslreports.com/forum/Re-Acanac-21115158
Haha. ]]> http://www.dslreports.com/forum/Re-Acanac-21115158 Mon, 15 Sep 2008 18:55:53 EDT http://www.dslreports.com/forum/Re-Acanac-21113154 said by intelceleron11 :

If prices indicated that they included tax, I think some would think twice before going to teksavvy.
Um, they do. »acanac.ca/DSL.html]]> http://www.dslreports.com/forum/Re-Acanac-21113154 Mon, 15 Sep 2008 13:12:50 EDT http://www.dslreports.com/forum/Re-Acanac-21112426 http://www.dslreports.com/forum/Re-Acanac-21112426 Mon, 15 Sep 2008 11:00:30 EDT http://www.dslreports.com/forum/Re-Acanac-21106526
Honestly the service is crap no matter where you go - Bell sucks, Teksavvy sucks, and acanac sucks. DSL just plain sucks. Bell has made DSL the garbage connection, a joke. No offense but if you're throttled, you're throttled. Acanac at least has native english speaking people to talk to, something Bell can't say. I've heard good things about teksavvy but everyone has both good times and bad times with ISP's... At least I get what I pay for with Acanac. I was paying 50 bucks a month.. more actually, with Bell. I had enough when it took them 2 weeks to replace a damned modem. Every time I called they said they'd do a line test - which was supposed to have been done the second day. I took my free months from them and left. First they sucked with billing (back in the day)- that made my mother not want to deal with them. Then they throttled me (and their service sucked - wasn't a problem until my hardware had a problem)... Went to Acanac then BAM fast speeds again.. then throttled again - thanks Bell! ... Even when I leave them, I still can't LEAVE THEM!!

I've been thinking about asking about that server option acanac is providing for free that can torrent - HTTP downloading seems to be the only way around this at the moment.

All I"m doing is waiting for October... I hope the CRTC nails Bell. 5% bandwidth congestion isn't a problem. What's considered congestion? 25%? Yes in fact most networks consider 25-50% as a congested network. Don't tell me that bell's networks are 100% congested in certain hops. I don't believe it. Regardless Bell is backpedalling with (cisco?) implementing new fiber networks. It's all just a ploy to try to make the CRTC feel sorry for Bell. Hope they nail them so badly.

... So to answer your question Paul, just mention it on the term discount page that the price includes tax - that'll help a lot. Lol... all that just to say yes, include it on your main page cause I know I for one was confused.

Also another weird thing... I log into Acanac with my computer - fast downloads with torrents. Acanac doesn't officially support MLPPP... I use my router to log in, I get throttled like everyone else. It's so weird.. If any information can be given as to why this is, that would be appreciated - the only reason I"m not using my computer as a router is it's too unstable. It's an unstable connection - at least my router stays online consistently for a day. My computer drops the connection like 20 times a day. Anyway enough from me.]]> http://www.dslreports.com/forum/Re-Acanac-21106526 Sat, 13 Sep 2008 23:26:06 EDT http://www.dslreports.com/forum/Re-Acanac-21105580
As of right now, Acanac is collecting QST tax money from Quebec subscribers... Sound like not correct isn't it?]]> http://www.dslreports.com/forum/Re-Acanac-21105580 Sat, 13 Sep 2008 19:07:52 EDT http://www.dslreports.com/forum/Re-Acanac-21105277 said by Acanac Inc:

The renewal prices includes tax. It's looks like allot of people miss the fact that our prices include tax. Do you think it would more appropriate to advertise the prices before tax?

Best Regards,
Paul
www.acanac.ca
I think so.
When people ask in the forum people quote your prices as higher than others, so people assume yours is higher.

I, for one, never knew your price included tax.]]> http://www.dslreports.com/forum/Re-Acanac-21105277 Sat, 13 Sep 2008 18:00:10 EDT http://www.dslreports.com/forum/Re-Acanac-21104283
Best Regards,
Paul
www.acanac.ca]]> http://www.dslreports.com/forum/Re-Acanac-21104283 Sat, 13 Sep 2008 13:53:05 EDT http://www.dslreports.com/forum/Re-Acanac-21101814 http://www.dslreports.com/forum/Re-Acanac-21101814 Fri, 12 Sep 2008 22:35:28 EDT http://www.dslreports.com/forum/Re-Acanac-21100710 said by invincible004:

Thanks. I am perhaps not a so heavy user. Who wants unlimited capacity? To me, 60G at Bell is more than enough. I don't know how some people manage to use up 100-200G/month, downloading what? I need to work full time, so only use internet at home after work
I usually use uTorrent's RSS so that it downloads the things I need automatically when I'm at school/work. But each person is different ;)]]> http://www.dslreports.com/forum/Re-Acanac-21100710 Fri, 12 Sep 2008 16:49:03 EDT http://www.dslreports.com/forum/Re-Acanac-21100594 http://www.dslreports.com/forum/Re-Acanac-21100594 Fri, 12 Sep 2008 16:25:09 EDT http://www.dslreports.com/forum/Re-Acanac-21100527
By the way, what do PM and MLPPP mean? Sorry to ask.]]> http://www.dslreports.com/forum/Re-Acanac-21100527 Fri, 12 Sep 2008 16:16:00 EDT http://www.dslreports.com/forum/Re-Acanac-21100420 http://www.dslreports.com/forum/Re-Acanac-21100420 Fri, 12 Sep 2008 15:58:09 EDT http://www.dslreports.com/forum/Re-Acanac-21100308
But how can you run a business if it's real that you lose money for the first year's price? Unbelievable, sorry to say. The second year's price isn't very attractive compared with others' less than $30 price, is it?

Appreciate your fast reply, Sir!]]> http://www.dslreports.com/forum/Re-Acanac-21100308 Fri, 12 Sep 2008 15:41:20 EDT http://www.dslreports.com/forum/Re-Acanac-21099999 said by invincible004:

I am thinking of buying the Acanac's internet service. The first year is attractive, but why a sudden price jump in the 2nd year? That will certainly make many subscribers turn off.

Won't it be better for both parties if later years' price can only moderately increase? Thanks.
The second year of service is on par with TekSavvy...]]> http://www.dslreports.com/forum/Re-Acanac-21099999 Fri, 12 Sep 2008 14:50:06 EDT http://www.dslreports.com/forum/Re-Acanac-21099791
It's just that the first year is just so dam good:)

Best Regards,
Paul
www.acanac.ca]]> http://www.dslreports.com/forum/Re-Acanac-21099791 Fri, 12 Sep 2008 14:11:48 EDT http://www.dslreports.com/forum/Re-Acanac-21099252
Won't it be better for both parties if later years' price can only moderately increase? Thanks.]]> http://www.dslreports.com/forum/Re-Acanac-21099252 Fri, 12 Sep 2008 12:45:31 EDT http://www.dslreports.com/forum/Re-Acanac-21095017
I forgot how to PM you, is it just press the button 'Reply OP' or any other way? can you please advise as well?

Thanks.

HF1]]> http://www.dslreports.com/forum/Re-Acanac-21095017 Thu, 11 Sep 2008 16:26:21 EDT http://www.dslreports.com/forum/Re-Acanac-21095002
I forgot how to PM you, is it just press the button or , can you please advise as well?

Thanks.

HF1]]> http://www.dslreports.com/forum/Re-Acanac-21095002 Thu, 11 Sep 2008 16:23:50 EDT http://www.dslreports.com/forum/Re-Acanac-21094956
I'm current acanac customer since March 08, but I have a DSL signal loss more often this month, which I occasionally lost any internet access for either 20 minutes or a few hours a day... And it forced me have to drive back to my office to continue my work for a few evening. I have called the support (Ticket PDH-58435 and XIU-86203) opened, but it still keeps happening... My slow speed can 214 kbps to 1115 kbps max. last night. If you can provide your email, I can send the screenshot to you or you can check my ticket as I always sent screenshots to dslsupport@acanac.com.

Can you please help to follow up?

BTW, I have never see the promised 5Mbps, the max I saw was 2.8M bps so far since I joined Acanac.

Thanks a lot in advance if you can help.

HF1]]> http://www.dslreports.com/forum/Re-Acanac-21094956 Thu, 11 Sep 2008 16:15:27 EDT http://www.dslreports.com/forum/Re-Acanac-21063291 http://www.dslreports.com/forum/Re-Acanac-21063291 Fri, 05 Sep 2008 15:00:37 EDT http://www.dslreports.com/forum/Re-Acanac-21062631 http://www.dslreports.com/forum/Re-Acanac-21062631 Fri, 05 Sep 2008 13:18:17 EDT http://www.dslreports.com/forum/Re-Acanac-21062173
But I was wondering...was browsing Forums and saw you used to offer DSL in BC not too long ago, but now you don't...any reason for this?]]> http://www.dslreports.com/forum/Re-Acanac-21062173 Fri, 05 Sep 2008 12:01:35 EDT http://www.dslreports.com/forum/Re-Acanac-21058493 http://www.dslreports.com/forum/Re-Acanac-21058493 Thu, 04 Sep 2008 18:42:12 EDT http://www.dslreports.com/forum/Re-Acanac-21057512 http://www.dslreports.com/forum/Re-Acanac-21057512 Thu, 04 Sep 2008 15:43:05 EDT http://www.dslreports.com/forum/Re-Acanac-21056961 Mon-Fri 9am-12am
1-866-281-3538

I don't no the reason why your connection has not yet been actevated, but please understand this this part is Bell responsibility. Did you have a Dry loop with your previous provider? ]]> http://www.dslreports.com/forum/Re-Acanac-21056961 Thu, 04 Sep 2008 14:01:04 EDT http://www.dslreports.com/forum/Re-Acanac-21056813 http://www.dslreports.com/forum/Re-Acanac-21056813 Thu, 04 Sep 2008 13:33:37 EDT http://www.dslreports.com/forum/Re-Acanac-21056506 http://www.dslreports.com/forum/Re-Acanac-21056506 Thu, 04 Sep 2008 12:30:07 EDT http://www.dslreports.com/forum/Re-Acanac-21053244 http://www.dslreports.com/forum/Re-Acanac-21053244 Wed, 03 Sep 2008 20:15:04 EDT http://www.dslreports.com/forum/Re-Acanac-21049008 said by jack9999:

From what i know, they dont throttle, but Bell does.
But Acanac figured a way to bypass the trottle, maybe thats how the "No throttling" come by?
You can bypass Bell's throttling by a SSH tunnel provided by Acanac if you're with them.
»acanac.ca/SSH-Tunnel-U.htm]]> http://www.dslreports.com/forum/Re-Acanac-21049008 Wed, 03 Sep 2008 01:40:17 EDT http://www.dslreports.com/forum/Re-Acanac-21048632
If you have any other questions please don't hesitate to ask.

Best Regards,
Paul
www.acanac.ca]]> http://www.dslreports.com/forum/Re-Acanac-21048632 Tue, 02 Sep 2008 23:47:05 EDT http://www.dslreports.com/forum/Re-Acanac-21047994
Maybe the least expensive... for ghosts.]]> http://www.dslreports.com/forum/Re-Acanac-21047994 Tue, 02 Sep 2008 21:37:49 EDT http://www.dslreports.com/forum/Re-Acanac-20943297 http://www.dslreports.com/forum/Re-Acanac-20943297 Wed, 13 Aug 2008 08:47:14 EDT http://www.dslreports.com/forum/Re-Acanac-20943264 But Acanac figured a way to bypass the trottle, maybe thats how the "No throttling" come by?]]> http://www.dslreports.com/forum/Re-Acanac-20943264 Wed, 13 Aug 2008 08:39:21 EDT http://www.dslreports.com/forum/Re-Acanac-20942827 ]]> http://www.dslreports.com/forum/Re-Acanac-20942827 Wed, 13 Aug 2008 04:36:00 EDT http://www.dslreports.com/forum/Re-Acanac-20898454
Nevertheless, it looks like the indy ISPs are considering changing this. As soon as they have their own equipment in COs, it's them for everything but the dumb copper to the DSL modem. Effectively, they own every aspect of the chain except for the dumb copper cable. And since they'd be controlling the equipment on either end, you could argue that the indy ISPs would "control" 100% of the chain.]]> http://www.dslreports.com/forum/Re-Acanac-20898454 Mon, 04 Aug 2008 16:11:43 EDT http://www.dslreports.com/forum/Re-Acanac-20897159
You can already start to see some trace of this: with off-line storage, group computations (E.g SETI), distributed applications (Google tools) and many others. Heck, Microsoft is working on a distributed OS, where the web is the OS.

In face of all that; we can pretty well conclude that data transit will have nowhere to go but up.

Do we as a country, as this capping and throttling will spread to most other Canadian telecommunications companies and cable if successful, really want to miss this opportunity and be relegated to the third world of communications?]]> http://www.dslreports.com/forum/Re-Acanac-20897159 Mon, 04 Aug 2008 11:56:28 EDT http://www.dslreports.com/forum/Re-Acanac-20896475 said by bell usual :

The reason why companies such as Acanac and Teksavvy exist is to attenuate the Bell Monopoly. If Bell was to get the green light on this, it would undo the entire intent.
You're more of a Bell customer than an Acanac customer. Acanac just uses spare bandwidth to route you to the Internet, the rest is all Bell.]]> http://www.dslreports.com/forum/Re-Acanac-20896475 Mon, 04 Aug 2008 09:22:44 EDT http://www.dslreports.com/forum/Re-Acanac-20895697
Maybe it's under the conventional bandwidth amount that bell caps me. Truth be told I'm an acanac customer but I'm affected by bell. I'm seriously considering dual logins to hopefully bypass this issue. It's frustrating and irritating and really, bell just is like the crazy girlfriend that after breaking up with her goes off the deep end. Bitcapping isn't going to work, and I can't see how Bell would even be thinking that a 60 GB cap would actually be appropriate - for anyone. It's definately useful as aforementioned, for utilitarian internet uses, but a 5mbit connection should not be considered utilitarian. The internet for me is an entertainment machine - I use it for gaming, for TV, for other downloads, for telephony, but interestingly enough, telephony isn't viable any longer ever since Bell throttled me and didn't tell me. When I cancelled my service I'm sure my voip provider wasn't too happy and I honestly think that I blamed my voip provider for problems that Bell actually caused. I considered removing my landline in favor of voip but since bell was being anticompetitive in that way also.... there is nothing I can do - I don't have cable, that's what my internet is for, and in order to have cable internet I've been told I need to subscribe to basic cable - which I think is BS but no matter what I'm being screwed for not wanting to be party to someone else's capitalist dream, being forcefed things I don't want and don't need.

That's all this comes down to with bell - they're just being more stuck up and hardnosed, thinking that because others "rent" the lines they as a landlord have total and complete rights as to what happens after that point. But there's tenant's rights, and likewise there should be wholesale broadband subscriber's rights as well. It's just another area of the internet that isn't defined but should be. I think Bell is just betting on the fact that the internet is so taboo and "mystical" that their actions "on this new frontier" wouldn't be seen the same way as other types of anticompetitive behavior. I'm not one to sue, but I really hope Bell gets what's coming to them with that class action suit wanting to be started in quebec. If alexander graham bell was alive today, he'd spit on Bell Telecom and forsake it as his brainchild for being so very cutthroat when it has no reason to be. As The Acanac poster says - up the price of the lines, do whatever, but be reasonable about it, but it's something that Bell just doesn't want to play Ball about. So I say it's already 3 strikes, and they're out.]]> http://www.dslreports.com/forum/Re-Acanac-20895697 Mon, 04 Aug 2008 00:06:36 EDT http://www.dslreports.com/forum/Re-Acanac-20895495 http://www.dslreports.com/forum/Re-Acanac-20895495 Sun, 03 Aug 2008 23:09:40 EDT http://www.dslreports.com/forum/Re-Acanac-20885832 said by ancodia:

they seem to be going out of their way to make sure every Internet user doesnt choose Bell. How can you secure your future when you alienate all your current/potential customers? Because their target is mainstream Joe/Jane Average Canuck, who aren't informed and don't have a clue. Ppl will go with BS just because they have phone service with them. Case in point, my ex. She asked for a good ISP for her internet needs, and I recommended TSI, and wrote out info for her to get the connection. A few weeks later I hear thru the kids she got Inet, but went with Bell for simplicity, as her landline and mobile is with them. Many folks have this frame of mind, and Bell relies on it.]]> http://www.dslreports.com/forum/Re-Acanac-20885832 Fri, 01 Aug 2008 19:20:39 EDT http://www.dslreports.com/forum/Re-Acanac-20885579
Like I said before, I've honestly think there must be a high level disgrunted Bell manager who is hell bent on destroying Bell. There is no way management would make these kind of decisions believing its good for business. (god help them if they do believe that!) The future is Internet based and they seem to be going out of their way to make sure every Internet user doesnt choose Bell. How can you secure your future when you alienate all your current/potential customers? Nickel & diming is the road to bankruptcy.]]> http://www.dslreports.com/forum/Re-Acanac-20885579 Fri, 01 Aug 2008 18:27:00 EDT http://www.dslreports.com/forum/Re-Acanac-20885360
I would also like to clarify that when talking about GAS or wholesale xDSL in general, I use transit to mean the carriage cost of whatever system I describe, although I guess internal transit is more accurate. And it is a big number; if there really was 5Mbps for each user, the total internal transit would be 10Tbits downstream. I don't think all the wavelengths combined Bell has between Toronto and Montreal (ie. TO-Ottawa-Mtl + TO-NYC-MTL X 36 wavelengths X 10Gbit) could carry that much, nor could 40Gbps upgrades furnish that. I know that's not realistic use today, but in future it could be... 3Mbps iptv unicast, 10Mbps for HD. I also think that capacity has an exponential cost; 40Gbps is more expensive to buy than 4 X 10Gbps in some cases. And every element in the chain needs to be upgraded to support an upgrade at any one point.

Disclaimer: I'm formerly from the business side of IT consulting for telecoms and am pretty familiar with the ILEC infrastructure in north america in broad terms. Lots of experience in OSS, FTTN and legacy to IP network transformation (DS/OC/ATM/Sonet/T1/ISDN/DMS to IP/Ethernet/DWDM/ROADM/xDSL/metro ethernet/VoIP). I guess I sympathize with big carriers to an extent, and KNOW that their labour/integration/maintenance/support costs are absurdly high. But I'm also a consumer, and an advocate of open networks, avid P2P user and youtube fan. And I use the only non-throttled providers in both areas I live in, which means FiOS and 3web.

My dream infrastructure is that everyhome has a decent last mile link to enable a triple play, provided by VDSL2 or GPON (rural clients might suffer with bonded ADSL2+ and more limited options), where each element of the triple play has a wholesale and retail component. For example, providers can buy a 5Mbps ip/internet pipe, a 128K ultra-high QoS VoIP pipe, a business could have a 10Mbps IP/MPLS VPN and so on as discrete elements within the last mile. It reduces cost and port usage because all providers can share a single port/line/etc for the last mile, instead of say having Bell IPTV over one pair, and the ISP (Acanac/TSI/Sympatico/XYZ) over another: 2 ports, 2 modems, 2 copper pairs all mean more $ spent by everyone. This is very much like utopia in Utah: every service is provided over a single fiber regardless of provider, with each provider paying a portion of the cost of providing the link and internal transit.

Lastly, regarding FTTH: I think the big driver for FTTH for ILEC's is that they can guarantee retail-price levels of return on investment and avoid wholesale integration costs by being exempt from open access requirements. In many countries, FTTH infrastructure is exempt from resale requirements & regulation. Perhaps Bell et al are holding out for that. Or perhaps its still that the costs in the short term for FTTH are much higher than xDSL.]]> http://www.dslreports.com/forum/Re-Acanac-20885360 Fri, 01 Aug 2008 17:43:00 EDT