said by Jullie :

Just hope it stays that way. When things go wrong do not expect a helpful response from tech support. On two occasions my service went out. I call to find out what the problem is and I get this great line from the 'tech support' idiot, "There is an outage in your area and we do not have an ETA". After hearing that several times over a few days you will know true frustration.

**Editorial** No F'ing kidding there is an outage, that is why I am calling you. I'm not calling to chat. Is it going to be an hour, a day, a week, a month? The answer I got was, you guessed it, "we do not have an ETA".