slugzkea
join:2008-07-22
Toronto, ON
1 edit | Sympatico: The TRUTH, to WHY they screw up 90% of the time.
For a while, Sympatico was good.
But lately, and i mean the past few years, something major has changed. I couldn't put my finger on it, but now i am going to reveal the harsh reality to this corperation.
When was the last time you spoke to a english-native speaking representative, or tech support? A while eh?
Their new online Chat support is a nice feature, but why are all the names so...foreign-like?
Now i'm not racist, not by far. But everytime I attempt to make a change, or make an order, or make a request, or ANYTHING in the past few years, I have gotten nothing but incompetence as a result.
And now, This is why:
Sympatico does NOT use north americans for tech reps, tech support, tech agents, and pretty much anything that has to do with, "over the phone", and online.
They are all hired in INDIA, payed a fraction of what they would have to pay people here in North America.
THIS MEANS:
- None of their reps need to have ENGLISH as their native language.
- None of their reps need any CERTIFICATIONS or QUALIFICATIONS.
- They all read from a brief SCRIPT, and have no knowledge, training, or TESTING to become a member of Sympatico.
This is a company of FRAUD. They don't even use us Canadian Citizens to help eachother out!
they hire ILLEGAL IMMIGRANTS to do the work for them and pay them little to nothing.
Well, now you know the truth. If you've been happy with Sypatico, good.
If you're noticing a lot of changes and incompetence, now you know why.
It's time I start looking for a REAL Cooperation that takes their customers seriously. |
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Bell Martin
Mon - Fri 10AM to 6PM Billingual
join:2007-09-14
Ottawa, ON
| Well I'll tell you this much. I'm in the Ottawa call centre & there are over 100 agents that take calls. We have outsourced call centres in NB & in Ontario. There are plenty of Canadian agents but the bulk of the calls do get sent to outsourced call centres overseas. Most of the time requesting a Canadian agent will get you one. Keep in mind that there are also other nationalities also working in Canada & have been in Canada all their lives.
Martin |
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EcHoMaN
join:2003-05-04
Toronto, ON
1 edit | reply to slugzkea
To be honest, if Sympatico worked fine and dandy without the screw ups, less people would be calling in and there wouldn't be the need for tech support to be outsourced over to India. The screw ups have occured here in Canada not there. Anyways don't think I've spoken to an interpretable person reguarding Sympatico's service in the last 2 years, only time I have was reguarding billing or speaking with Bell Tony a while back. |
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slugzkea
join:2008-07-22
Toronto, ON
1 edit | reply to slugzkea
I can see your attempt to defend your company since you blind us with "professionalism" that doesn't exist.
Out of the 5 years of service that i've been with Sympatico (not including years before that, but I went to rogers when you guys got really stupid), i have NEVER experience such vast incompetence through this company.
- I've received defective laptops, and my friend gets a laptop of a higher model "somehow" and I am unable to receive this laptop that she has, and bell has "no idea" where it came from, nice one guys.
- I've received several defective 2wire modems, I have i think 5 of them collecting dust sill awaiting return kits so I can send them back to Bell.
- My connection (when was on ADSL1+) was changed from fast path to interleave 4 times this year without any notification or permission, when i am within 1 KM of the central server (eaton centre Toronto, Chinatown, Toronto).
- No dryloop profile was updated so my entire LINE was removed and lancard on server side by ACCIDENT!! was without internet for two weeks!
- Supervisor Adam, Agent# 4615 never called me back regarding certain situations.
- Was told that fast path and ADSL2+ would work by a rep.
- Was told that interleave can be changed back to fast path at 2am instantly, when it obviously didn't.
- Was told I would receive a speedstream 5200 E242 modem, and they send me a 2wire modem.
The list goes on...
I also have logged sessions of agents lieing through their teeth making false promises and so forth.
Defend all you want, I have proof, and it's available to anybody who wants to see it.
I also forgot to mention, I was with sympatico ever since they FIRST hit the lines with bell.
And you know what they did? they jumped the gun.
They decided to bring a 1megabit DSL profile available, when they didn't even configure the lines properly with bell first.
This caused alot of frustrations and switch overs from Sympatico to Rogers.
And Rogers was good! until my neighbourhood got over-populated.
Then I went back to Sympatico, and i was great for a long, long time.
But now, well, yeah...you guys are gonna get bricks rained on you because there are other DSL companies hitting the 16 megabit profile for way cheaper, and their techs are prolly NOT over-seas. |
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slugzkea
join:2008-07-22
Toronto, ON | reply to slugzkea
I'm switching to teksavvy.
Screw you Sympatico. |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
 ·Bell Sympatico
| reply to slugzkea
said by slugzkea  :I also forgot to mention, I was with sympatico ever since they FIRST hit the lines with bell. And you know what they did? they jumped the gun. You have a 3 digit PIN? Your start date was December 1, 1995? If not, you haven't been with Sympatico "ever since they FIRST hit the lines with bell."
I do and it was.
--
Need-based health care not greed-based health care. |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| reply to slugzkea
Sorry you feel that way and sorry to see you go.
If there's anything I can do to help facilitate the transition to another ISP, please let me know.
Thanks
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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root9
join:2005-04-08
Kitchener, ON
1 edit | reply to Bell Martin
Oh how nice. So do you mind explaining to everyone here and all Canadians why when someone calls support and asks for Canadian support [as usually they don't understand their Indian jabber] they get REFUSED? During Canadian business hours yet!
This has happened in over 30 calls that I've made in the last 2 months!
I emphasize again, I have not been able to get Canadian support even once!
And furthermore, may I remind you that I'm only one of 1,000's, if not 100's of 1,000's, of persons who called.
--
Please engage eyeballs and retain functional brain before operating fingers. |
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TI POIL
join:2006-03-05
Toronto, ON | reply to slugzkea
And there's so many Canadians that are looking for work right now. Shame on Bell |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| reply to root9
If you've called over 30 times in the last 2 months then I can guarantee you that you spoke to a Canadian at least a few times.
You can refuse to believe me if you wish. You can also PM me your B1 and I'll be more then happy to prove it to you.
You probably don't realize that many Indians work in Canada and have an accent.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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is it or isnt
@videotron.ca | I recall reading that if you make 3 or 5 calls withing a week, your call is auto-transferred to a canadian site (something along those line).
Any truth to this DP? |
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slugzkea
join:2008-07-22
Toronto, ON
1 edit | reply to slugzkea
I'm sure lots of Indians work in Canada and work for sympatico and have great knowledge and have certifications,
Since i've been helped greatly by a rep with an Indian accent who knew what he was doing, a FEW times.
But the majority of times being helped by a rep prooved to be very unprofessional for unknown reasons until I found out the truth.
The majority of techs and reps ARE in India, and that is the truth.
I an excited to try out teksavvy!
DeadPool:
Since you work for sympatico, maybe you should send a word to your superiors. |
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SM
@gc.ca
| reply to slugzkea
Thankfully I'm francophone and the only time I've had this problem was when I canceled my service (I live in Ontario) and they couldn't do it in French. I must say their representative was pushy and rude, insulting me when I said I left for better services.
His reply :
"There aren't better services, sir, everyone has a cap sir" etc.
Lovely. |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| reply to slugzkea
I believe it's ignorant on your part to assume that just because the support you received was form India, that it explains why it was unprofessional.
If you speak to many here who have experienced terrible support over the years, you'll realize that the geographical location of the individual had no bearing on the quality of the support since they all follow the same scripts and get the same training.
In fact, when I do speak to customers, they have the same complaints: no matter who they spoke to, the issue could not be resolved. In fact, they often made it a point to say how polite they were, just that they couldn't fix the problem! And these are customers who took the time to email Kevin Crull.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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DSL_MASTER
join:2005-09-10
| reply to slugzkea
I have worked for bell now for over 10 years, I am a technician. I have seen alot of changes in the past 10 years, and by far, the biggest change is the complaints daily about the call centers in India, Not a day goes by where I dont hear a customer complain about thier call to 310-SURF or 310-BELL. the complaints I hear are "I couldnt understand one word that guy was saying" or "the line quality was so horrible I could hardly hear the person" etc etc..... We tell our 2nd level and even our 1st level managers the complaints, but nobody seems to care. I hope the teachers move everything back to Canada. Up until this past 2 years, I never had customers leave because of thier experiance with 310-BELL or 310-SURF. With the ammount of money Bell saves with having call centers in India, they are loosing twice as much with customers leaving. |
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slugzkea
join:2008-07-22
Toronto, ON
1 edit | THANK YOU.
Most of the times when I call in, I ask to speak to tech level 2 because level one is pointless.
And if they refuse to do that (which they have), i would demand to speak to a supervisor, and even then I've been refused.
Well, dread no more, I do a lot of promoting and I use to promote bell all the way, NOT anymore.
A true Canadian Company sticks to their Country, to better it's motherland.
NOT selling out to unprofessionals world wide just to save some vacation money. Corporate Bastards. |
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SM
@gc.ca
| reply to slugzkea
Heh.
Companies are loyal to their shareholders and, to a much lesser extent, their stakeholders.
Welcome to the world of neoliberalism and globalisation, where no border is to thick  |
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slugzkea
join:2008-07-22
Toronto, ON
| reply to slugzkea
One day, I shall allie with Chinese business and knock out these dishonourable people.
Chinese business is the most successful in the world, and they are the best at tech. Technology is always evolving, faster than us humans ourselves.
But soon, humanity will be forced into a revolution, of evolution, involving technology.
And when that day comes, the incompetent like Bell will fall. |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| slugzkea,
Please relax. You're not even telling the full story here. You're being rude and obnoxious for no reason, so please calm down.
If you'd like, I'm more then happy to provide everyone the facts around how many times you spoke to someone in Canada versus Overseas (%), on the phone and how many times you used the Chat application to speak to someone.
Let me know.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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root9
join:2005-04-08
Kitchener, ON
| reply to Deadpool
NO! I'd rather answer you in open forum, stating AGAIN that I'm a Senior Network and Systems Analyst that does service calls due to Bell's inability to service their customers appropriately. Which, BTW you seem to have forgotten from previous instances.
To release customers B1's would be against privacy laws, my business model's policies and outright unethical. You can be assured that any conversations with Bell have been taped and due to be released as per wishes of customer, if so the customer wishes.
I hope this makes it abundantly clear that in each case India support has REFUSED to pass support being passed on to Canadian counterparts!
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Please engage eyeballs and retain functional brain before operating fingers. |
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