 jonazenBe Like Water My FriendPremium
join:2004-02-18
Princeton Junction, NJ | reply to prestonlewis
Re: TMobile@Home Review - problem! I've had the service since this past Saturday evening, 7/19. First impression was excellent, and so I wrote and posted a glowing review here.
Unfortunately, something isn't 100% right just yet. The "blue light" on the router has gone out twice now, and when THAT goes out, my phone service disappears.
Both times, the router was still functioning, and all the PC's in the house still had Internet connectivity. But the VoIP portion of the router was not working.
The first time, I took it on myself to power cycle the router - and that worked. The blue light came back on and phone service was restored.
The second time was just about 20 mins ago, on my 4th day with the router. Again, the blue light went out, and my phone service disappeared as well.
This time I called Customer Care. The very pleasant person I spoke with noted that she's had a couple of calls like this today, and in both cases, power cycling the the router fixed the problem for the moment. She apologized for not having a detailed explanation, but noted that wait times for Tech Support had become a bit long since this product was just released, and that she's not allowed to sit on hold with a customer for the 20 minutes it might take to get to speak with somebody in tech support.
It may be a router firmware issue. I hope they DO figure it out soon, because I really do like the service. The rep I spoke with extended my "buyer's remorse" period to 30 days so I wouldn't risk getting stuck with the router and phone if this doesn't get fixed quickly.
Fingers crossed, however -- I really want this to work!
--
Jon
Jonathan Strong
The Strong Group
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