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 RobIn Deo speramus, God Bless the USAPremium
join:2001-08-25
Kendall, FL
kudos:2 | reply to quintin3265
Re: Striving To Make Things Better said by quintin3265:I agree that Comcast's customer service, in terms of people wanting to help, does seem to be improving. The representatives themselves are very friendly and supportive every time I've called. However, that doesn't change the fact that they lack understanding of Comcast's basic policies. Throwing 15,000 representatives at the issue, or providing the best software tools in the world, isn't going to solve anything when the representatives this information. I called three people and none of the CSRs knew anything at all about Comcast's apparently widespread bandwidth cap limitations. One actually said that she had "never heard of that before." (!) Last year, when I lived near a big city, I called Comcast to ask if it was acceptable for me to run a small webserver for testing by a few people before I delivered the consulting project to a customer. One technician said that Comcast had no issue with running servers. Another said that running any kind of server (I suppose this includes hosting a brief online game, too) was prohibited by Comcast's terms of service. Another tech said that someone was actually running a large-scale server somewhere in the neighborhood, but they couldn't figure out who it was. Which rep am I to believe? What kind of company that claims to "care" about customer service doesn't educate its CSRs in its policies? No matter how many representatives Comcast hires, I won't change my opinion of the company until I can finally get an honest answer out of people. All three answers are correct. Comcast's official policy is no servers, at all, allowed on their network.
However, many Comcast customers do run "small" servers, and as long as they aren't causing any problems, Comcast does overlook them. So they have no issues with you running a server if it's a small one used by a few people for testing purposes and doesn't use excessive bandwidth or other problems (i.e. sending spam). | |
 funchordsHelloPremium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5 | said by Rob:Comcast's official policy is no servers, at all, allowed on their network. Rob, you're usually not wrong about such things, but I think that you may be wrong about this one. I'm not sure if you work for the company, for a contractor of the company, or if you're just well acquainted with them and not connected at all.
If you are connected, please go get the official line from your legal department. The TOS simply does not say, "No servers, at all." (If that were the intent, it would be clearer and simpler if it did say exactly that, wouldn't it?)
In addition to the TOS language, there is also an FCC policy statement that has some powerful effect of force. So Comcast has to walk a tight line. (I believe the FCC policy statement has a nullifying effect on the TOS, but I'm also obviously one very biased opinion.)
The question you are answering does seem to be a difficult one to parse, since it is a business use, but it is not a public service or server.
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Robb Topolski -= funchords.com =- Hillsboro, Oregon
Comcast: We never did anything wrong, and we'll never do it again...
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 sivranBack to Opera againPremium
join:2003-09-15
Arlington, TX
kudos:1
 ·RoadRunner Cable
| Business users have a different TOS/AUP which depending on the level of service purchased, may or may not allow servers.
As for home users, no servers no matter what tier you buy. Now to us technical people, a server is any app listening for requests and responding to them in some manner, which includes (some*) games and even p2p file sharing.
(*Diablo Classic, for instance, is a peer to peer game and would fall under the no servers clause. Diablo 2 Closed BNet OTOH is all hosted via BNet servers, and even if you created the game you're still just a client.)
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The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon profitable cause... | |
RobIn Deo speramus, God Bless the USAPremium
join:2001-08-25
Kendall, FL
kudos:2 | reply to funchords
said by funchords:said by Rob:Comcast's official policy is no servers, at all, allowed on their network. Rob, you're usually not wrong about such things, but I think that you may be wrong about this one. I'm not sure if you work for the company, for a contractor of the company, or if you're just well acquainted with them and not connected at all. If you are connected, please go get the official line from your legal department. The TOS simply does not say, "No servers, at all." (If that were the intent, it would be clearer and simpler if it did say exactly that, wouldn't it?) In addition to the TOS language, there is also an FCC policy statement that has some powerful effect of force. So Comcast has to walk a tight line. (I believe the FCC policy statement has a nullifying effect on the TOS, but I'm also obviously one very biased opinion.) The question you are answering does seem to be a difficult one to parse, since it is a business use, but it is not a public service or server. And you may be right, I was simply paraphrasing from their Acceptable Use Policy:
quote:
use or run dedicated, stand-alone equipment or servers from the Premises that provide network content or any other services to anyone outside of your Premises local area network ("Premises LAN"), also commonly referred to as public services or servers. Examples of prohibited equipment and servers include, but are not limited to, e-mail, Web hosting, file sharing, and proxy services and servers;
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