DonLibes
Premium,ExMod 2001
join:2003-01-19
| reply to Dillz85
Re: Striving To Make Things Better
said by Dillz85  :Facts. Not Talking Points. I agree that you are presenting talking points, not facts. I just had a Comcast tech stop by my home this Tuesday (July 22, 2008) and despite your assertion that "The technician will not leave until all of the customer’s products have been given a clean bill of health." the technician certainly did recognize there was an unfixed problem and left anyway. And that was after getting to my house 3.5 hours after the window Comcast promised he would arrive. I had to take off an entire day from work. And that was after a previous visit for which the technician completely failed to show.
Your assertion that Comcast is expanding techs for Saturday/Sunday hours may be true by some measure but it's not working out in practice - all I got were unfilled promises. I was scheduled for an appointment this past Sunday; I waited the entire day; When the tech never showed, I called and Comcast said "He's probably running late; just wait another hour". I waited two more hours and then Comcast's dispatcher said "He was there - twice - and found no one home." The tech obviously never visited my house - I had my garage and front doors wide open. The Comcast representative on the phone with me said "I don't believe him either." |
