Fairpoint Illegal Billing
Hello all,I'm left over from the verizon in maine.
My problem, In April on the 16 I change my service from verizon to gwi, voice and dsl.
I have been paying gwi sense then, screwpoint has been sending me bills demanding I pay them.They say my service was never cancled, yet all my services come from gwi.(I have the bills. screwpoint say no they are supplying it and do I wash to cancel.
It is now about 200 bucks and increasing yet even the copy's of the gwi bills sent to them are no help, they say ask gwi to refund my bucks.
Anybody have any Ideas, When I ask to speak to someone else they say no.
Any Idea's anyone?
If you cannot get satisfaction from FairPoint might want to contact state Public Utilities Commission.
Just for my curiosity I assume GWI is using Verizon/FairPoint copper. If so FairPoint ought to be aware that someone else is supplying dial-tone and DSL.
Did you use number portability to keep the same phone number? FairPoint ought to have record of that. How about DSL? Does GWI use PPPoE? If so I assume on April 16 you were shutoff from Verizon and transferred to GWI and had to set up new login and email access.
Yes I have the same phone number,the voice mail is different and the dsl is 15 megs.
When I asked about that they said I must be getting 1.5 and just do not understand the different. and each time they say do you want to cancel your service and I say there is nuda to cancel, they then say they will mark the bill as canceled as of that date, I say I have the bills from gwi they say demand a refund from gwi.
Be interesting to see what happens when they try to "disconnect" you for non-payment lol.
reboot, reset, reconfigure, then recycle.
They are about to send me to collections as they say it been not paid from April.I can see this place in a year,screwpoint stock 1 penny a share.
I feel bad when speaking to the women who answer she sounds like she is runing on dead, monotone,worn out etc.I still have friends working for verizon,(ver is doing the office work as I understand it). He tell me they are doing about 600 rip outs a day as people run away from screwpoint.