Craig Mc
@imageontario.com
|  In the same boat right now with setup
Don't want to enter a new review as we're still waiting for service so can't comment on the performance but...
Our service was set to be activated on July 11th, which was also our move-in date for the new house. When we got to the house that evening there was a note that bell had been out there to set up our lines. Later that night connected a phone and got a dial tone so assumed everything was working.
Found out a couple days later that the line was shorting out when calling in, 1/2 ring then dead. Reported to Teksavvy at that time.
Found out last night that Teksavvy has been trying to call us... on the number that we reported to them as non-functional. Never once did they try the 2 alternates we have put on the account. The CSR told us "we've been trying to call you but you number is out of service" (this is the number FROM teksavvy).
Was also informed our modem isn't even shipped yet since they can't confirm our phone is working.
Been a couple weeks now and it seems they are finally going to fix it tomorrow by 9.
So far we are not impressed at all with the level of service we've recieved, this shouldn't take NEARLY this long, and we're being billed for this ####. |
