US Telco Support > AT&T > AT&T Southeast > Slow and lossy. Anyone else?

Slow and lossy. Anyone else?

What's your sync rates at????

I have 768/128 service.

Attainable line rate : 3120 kbit/sec
Attainable Atm rate : 2432 kbit/sec
Used line rate : 1100 kbit/sec
Fast used Atm rate : 0 kbit/sec
Interleaved used Atm rate : 768 kbits/sec
Rel. capacity occupation : 35
Noise Margin : 19 dB
Line attenuation : 53 dB
Output Power : 18 dBm

Nothing wrong with these stats, it's huge packet loss upstream.

But a noisy line might not completely kill your sync...Which modem?
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Protect your right to keep and arm bears!

Alcatel STH. There is no loss of sync.

Please look at the line quality test and tell me how and why 20% packet loss in a Bellsouth router isn't the problem.

reply to graysonf
I'm having the same problems.

Here is my line test results:

»/linequality/nil/2411852

Mine's bad; your's looks worse to me. Bummer.

Pretty sluggish in Aventura as well....

edit: line test last night....9:25pm

»/linequality/nil/2411888

Just tried at 6:01am today and not any better,....

»/linequality/nil/2411994

Everything seems 5x5 in Davie with some pretty sustained upstream traffic.

reply to graysonf
Here is my results at 3:30am:

»/linequality/nil/2411986

Can anyone explain what this 65.14.x.x address is before my location? Could it be the card in the ONU?

After seeing my two line monitoring results, is this something that I should call in to ATT, and if so, how would you explain the results of the test?

Thanks in advance for any help or advice.

65.14.x.x is your first hop.

I'm not going to call them about this, as it has been my experience that the people you get to talk to are completely clueless about things like this and can't or won't escalate the problem to those who can fix it.

Provide the URL of the test results to whoever you talk to. Let them look at it and figure it out for themselves.
Good luck, and let us know if you get any action.

I decided to email the DSL Support Team instead of calling. I added the results of the test and the url to the email.

My DSL has been rock solid for years and this is the first issue that will not seem to resolve itself.

I did pull my line stats from both the modem and at the NID. They seem good to me:

SN Margin 22.0
Line Attenuation 5.5

I was browsing through some line tests for other Bellsouth users and they all seem to be having issues like you at 65.83.238.x.

I will let you know how things pan out.

Thank you....

reply to graysonf

Well, maybe if you call it in, they'll fix it for us. Or should I ring Cheryl up and ask? LOL.

I was just kidding. I haven't talked to her in ages.

reply to graysonf
BTW last test I ran was 27% loss at router/hop 10.

Wayne

reply to Splitpair
I doubt she has the numbers. The one she might have was disconnected years ago.