said by espaeth :

To be clear, he was showing me the output of raw "show counters" data off the CMTS. There is absolutely no customer identifiable data to be gleamed from that output.

said by Rob :

Comcast has already made it very clear that you are not paying for unlimited Internet access. Nowhere on their website does it advertise as unlimited.

said by sturmvogel :

Had an NDA signed ?

said by espaeth :

Why would there need to be an NDA?

said by sturmvogel :

Because these are usage logs and/or counters off private company network devices. Maybe instead of harassing users the Customer Security Assurance group should look at who has access to the network nodes, in order, you know, to protect customer security. Not very assuring.

said by espaeth :

I think you're missing the point. The output I pasted is just an example from here . I didn't get to see any part of the billing / provisioning system, I didn't get to make any kind of record of the numbers (other than a mental recollection), and at no time was I given control of the device. (when I said "I had to page down" the literal translation is "the Charter engineer had to hit the space bar a few times to scroll through the attached channels")

There's no possible way for me as a 3rd party to attribute the values back to specific customers.

said by funchords :

With respect, Rob, other than drop the word unlimited from their advertising, Comcast has done NOTHING AT ALL to make it clear that the service has limits.

One would think that "making it very clear" that the service has limits would involve actually stating the limits in the pre-sale offering.

said by Rob :

True, but now you're complaint is more of how business, in general, is handled in the U.S.

said by sturmvogel :

Misleading business practices in general do not mean that they should not be pointed out in specific clear cases as this one. "Everybody does it" should not be a carte blanche to not follow the law, or at least this is what MPAA/RIAA say.

said by ELRefugee :

The issue isn't whether cutting back to any specific number is going to "kill anybody". It's a matter of Comcast being professional enough to simply define the service they're providing: we're paying X dollars a month for EITHER limited or unlimited internet service. NOT BOTH...

said by sturmvogel :

Supposedly the flagging period is for SIX months and their definition of a regular user is about 2 GB.

said by sturmvogel :

How did they make it clear in their advertisements that you are not paying for unlimited whatever ?

said by sturmvogel :

The 2 GB user is the probably barely computer literate user that could be fine on a $10 dial up or $20 DSL.

said by NormanS :

It is, clearly, not "unlimited" service.