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  EG The wings of love Premium join:2006-11-18 Union, NJ
| reply to BigBizSavant Re: WOW! Comcast cut off Dave Winer ... again
Sorry that I misinterpreted the true meaning of your posting as we do not have the benefits of facial expressions, vocal nuances, and eye contact when communicating via an electronic media such as this...  | |   sturmvogel Obama '08
join:2008-02-07 Houston, TX
| said by EG :Sorry that I misinterpreted the true meaning of your posting as we do not have the benefits of facial expressions, vocal nuances, and eye contact when communicating via an electronic media such as this... I magine the "abuse" of data transmission video comm. would put. After all, in a Comcastic world, all that one would need forever would be text transmissions only, anyway. -- Treason is a matter of dates | |   CleanGene Premium,MVM join:2008-04-09 Manassas, VA
2 edits | reply to sturmvogel said by sturmvogel :I see. I believe what you are trying to say is that we should all share the food equally. I agree, but pray tell, how could I know how much the other node users were each using so I could adjust my consumption ? Flexible caps allow you to avoid robo-disconnects, where you get cut off for going even a single bit over some hard transfer limit, even if it this usage is not adversely affecting anyone else. As a result, if you would like to download X bytes per day, you can, so long as it does not adversely affect others. If you would like to download X + Y bytes per day, you can, so long as it does not adversely affect others. If you would like to download X + Y + Z bytes per day, you can, so long as it does not adversely affect others. How will you know if it's adversely affecting others? Well, one big hint will be someone from network security contacting you to see what's up.
Since I haven't heard of any cases where someone was disconnected without at least an attempt to contact them and work to mitigate the issue constructively, and I assume that you've been disconnected, what was your response when you were contacted?
Edit: nevermind. I see you were asked to adjust your habits "drastically". Did you? | |   sturmvogel Obama '08
join:2008-02-07 Houston, TX
1 edit | said by CleanGene :said by sturmvogel :I see. I believe what you are trying to say is that we should all share the food equally. I agree, but pray tell, how could I know how much the other node users were each using so I could adjust my consumption ? Flexible caps allow you to avoid robo-disconnects, where you get cut off for going even a single bit over some hard transfer limit, even if it this usage is not adversely affecting anyone else. As a result, if you would like to download X bytes per day, you can, so long as it does not adversely affect others. If you would like to download X + Y bytes per day, you can, so long as it does not adversely affect others. If you would like to download X + Y + Z bytes per day, you can, so long as it does not adversely affect others. How will you know if it's adversely affecting others? Well, one big hint will be someone from network security contacting you to see what's up. Since I haven't heard of any cases where someone was disconnected without at least an attempt to contact them and work to mitigate the issue constructively, and I assume that you've been disconnected, what was your response when you were contacted? I asked them regarding clear numbers so that there would be no problem, as stated before. I also told them I would transfer to their "alternative" competitor Earthlink, which I did. Then all of a sudden one day the modem went dead and Earthlink claimed all was well. After many hours of trying to figure what happened, they finally figured it was Comcast and Comcast refused to turn the connection back on.
Funny how Earthlink is a competitor when they are asked by anti monopoly regulatory agencies and a reseller when it comes to reality.
I did want to reach a reasonable understanding, I did not want my connection terminated. But it is quite difficult when the demanding party just accuses and would not give clear answers when asked exactly what they would consider acceptable. -- Treason is a matter of dates | |   sturmvogel Obama '08
join:2008-02-07 Houston, TX
| reply to CleanGene said by CleanGene :said by sturmvogel :I see. I believe what you are trying to say is that we should all share the food equally. I agree, but pray tell, how could I know how much the other node users were each using so I could adjust my consumption ? I see you were asked to adjust your habits "drastically". Did you? I did, unfortunately for only a month, until I thought I switched to Earthlink which asssured me that there is no way at all I would be affected my the Comcast issue. I did ask, repeatedly, I still have the chat log. I then calculated to slow down my activity 25% just in case.
Well, according to Comcast, I was never switched and I just slowed down from 505 to 460. It does show wilingness to work on the problem, but I guess for them that see this quite often anything over the limit that they would not disclose is a clear case of bad faith. -- Treason is a matter of dates | |   CleanGene Premium,MVM join:2008-04-09 Manassas, VA
2 edits | said by sturmvogel :It does show wilingness to work on the problem, but I guess for them that see this quite often anything over the limit that they would not disclose is a clear case of bad faith. I think the problem is that, while your desire for a number is eminently reasonable, there's no one-size-fits-all number that can be given. Maybe your area is fairly heavily populated with lots of techno-savvy DLSR readers, who all have eight computers, three XBox360s, a Slingbox, a robo-X-10-enabled partridge in a pear tree, and they're all running their own web spiders to create a home-grown version of archive.org, along with religiously gathering DVD .ISOs of every Linux flavor they can find, all 300-something of them. In that case, you might find that things are a bit more constricted.
Or maybe you live in the middle of nowhere. Your neighbors are mostly not online, and the ones that are stick pretty much to email and occasionally buying tea cozies on eBay. In that case, you'll probably have some more elbow room, so why should you be treated as though you live amongst a zillion other power users? | |   sturmvogel Obama '08
join:2008-02-07 Houston, TX
| said by CleanGene :said by sturmvogel :It does show wilingness to work on the problem, but I guess for them that see this quite often anything over the limit that they would not disclose is a clear case of bad faith. I think the problem is that, while your desire for a number is eminently reasonable, there's no one-size-fits-all number that can be given. Maybe your area is fairly heavily populated with lots of techno-savvy DLSR readers, who all have eight computers, three XBox360s, a Slingbox, a robo-X-10-enabled partridge in a pear tree, and they're all running their own web spiders to create a home-grown version of archive.org, along with religiously gathering DVD .ISOs of every Linux flavor they can find, all 300-something of them. In that case, you might find that things are a bit more constricted. Or maybe you live in the middle of nowhere. Your neighbors are mostly not online, and the ones that are stick pretty much to email and occasionally buying tea cozies on eBay. In that case, you'll probably have some more elbow room, so why should you be treated as though you live amongst a zillion other power users I am in a fairly rural area, so that is why I have no DSL alternative, therefore the anger with the whole issue since now I have to use a cellular connection.
My question them was in order so I have an idea what they want, a ballpark. When the guy said that I used "hundreds of times" what a regular user uses, of course that is upsetting. Should I use 2 GB/mo ? Would 200 be acceptable ? He would not answer and that is a bit sticking point why there is now an issue. -- Treason is a matter of dates | |   espaeth Digital Plumber Premium,MVM join:2001-04-21 Minneapolis, MN
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| reply to sturmvogel said by sturmvogel :That is why I asked the "abuse" rep how much I could download/month to avoid creating a problem. And he said (drumroll corporate line script) "you have to drastically alter your download habits". See a number there ? No ? So I did try, very little the next month and supposedly 460 GB the one after when they cut me off. Yeah, 600 GB cap, sure. Actually, on the point of informing customers I agree with you 100%. Comcast has undoubtedly done a very poor job of informing customers of the limits of their network. (although few ISPs are actually good in this regard)
If you work out the numbers, however, it's pretty easy to see why Comcast would have objections to 500GB usage. To make the math easy, I'm going to assume only downstream usage. Downstream channel capacity on a DOCSIS 1.x / 2.0 plant is 38mbps.
38mbps * (1byte/8bits) * 60 seconds * 60 minutes * 24 hours * 30 days = 12,312,000MB total possible megabytes to be transferred on the downstream channel in a month.
500,000MB / 12,312,000MB represents 4% of total downstream channel capacity used just by one subscriber.
So how many subscribers are on a channel? I figure about 125-135, and to do this I am using the number presented by Comcast in 2007 here: »media.corporate-ir.net/media_fil···anz2.pdf (page 4)
They cite 102,000 optical nodes, and at the time they had roughly 13 - 13.5 million customers. So on the high side of 13,500,000 / 102,000 = ~132 subs per node.
So what does each sub get on equal divide? 12,312,000MB / 132 subs = 93,273MB
Now, there's all kinds of problem with my calculations, namely I'm assuming 24 hour traffic when the majority of subs are all competing to move bits during peak time, and I'm not accounting for nodes with multiple channels where capacity is greater. Still, though the abuse department has misrepresented the cutoff as arbitrary it is based on real limits in the system. Comcast should disclose this information to their subscribers, but as justin pointed out, every ISP is playing the BS game of "unmetered" right now. | |   sturmvogel Obama '08
join:2008-02-07 Houston, TX
1 edit | Thank you, espaeth.
I wish I had the knowledge about the whole issue then as I have now. As an engineer, I should have maybe looked at their initial complaint with more attention, but to a certain extent I believed their advertising and my 8 years as a user of RoadRunner and TW. I had no idea what the actual data throughput limitations were and that they are so low, and especially since I was doing FTP downloads and I have always heard how great cable was for download vs the whole P2P upload stream issue, I thought I was doing fine by them.
I did not wish to create an issue for my ISP. I do have a problem with being lectured, threatened and not hearing clear rules when told I am doing something wrong.
Also, the 12 month disconnection to teach a lesson is extreme. I did learn a lesson that I will always remember. -- Treason is a matter of dates | |   espaeth Digital Plumber Premium,MVM join:2001-04-21 Minneapolis, MN
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| reply to funchords said by funchords :The question you ought to be asking: was Dave Winer actually unreasonably impacting someone else's use of the Internet or did he just "use too much bandwidth." I think the real question is -- how could someone so juiced in to the Internet community miss the fact that Comcast has usage limits? He was called once before, there's been articles posted everywhere about the proposed idea of 250GB caps, and the issue continues to be discussed regularly in forums like those here at DSLR.
Does anyone honestly believe Dave really didn't know? | |   funchords Hello Premium,MVM join:2001-03-11 Washington, DC
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| reply to netcool said by netcool :
No you don't have the same pipe now that you did back in 2002. Didn't say that I did.
said by netcool :
To say the cable companies do nothing but take more money and let their networks sit idle without upgrades is silly. I didn't say that, either.
said by netcool :
Bandwidth hogs are nothing new, they've been a thorn in the side of the cable industry since the @Home days. And people were kicked off then as they are now for excessive use. And I didn't say differently.
said by netcool :
Though today we have a lot more people blogging about it so I'm not sure if it's happening more or it's just more widely publicized. Of course it's happening more now. I've explained why. Back then it was done on an incidental basis. It's much more a matter of course today.
said by netcool :
Ultimately only the cable operators know how many people they are disconnecting each year. So do you think there ought to be more transparency in the broadband system? -- Robb Topolski -= funchords.com =- Hillsboro, Oregon More fun, more features, Join BroadbandReports.com, it's free...
| |   sturmvogel Obama '08
join:2008-02-07 Houston, TX
| reply to espaeth said by espaeth :said by funchords :The question you ought to be asking: was Dave Winer actually unreasonably impacting someone else's use of the Internet or did he just "use too much bandwidth." I think the real question is -- how could someone so juiced in to the Internet community miss the fact that Comcast has usage limits? He was called once before, there's been articles posted everywhere about the proposed idea of 250GB caps, and the issue continues to be discussed regularly in forums like those here at DSLR. Does anyone honestly believe Dave really didn't know? I believe he was in denial that they would do this. Naive. But I could not believe they would do it to me, either, in the 21st century in the US and after all the advertising. I do know better now. -- Treason is a matter of dates | |   espaeth Digital Plumber Premium,MVM join:2001-04-21 Minneapolis, MN
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| reply to sturmvogel said by sturmvogel :Also, the 12 month disconnection to teach a lesson is extreme. For what it's worth, I also agree with you here. Especially so for the folks that were cut off well before any of the Comcast usage limits were well publicized.
It seems to me 30 days would have still got the message across. | |   CleanGene Premium,MVM join:2008-04-09 Manassas, VA
| reply to sturmvogel said by sturmvogel :My question them was in order so I have an idea what they want, a ballpark. When the guy said that I used "hundreds of times" what a regular user uses, of course that is upsetting. Should I use 2 GB/mo ? Would 200 be acceptable ? He would not answer and that is a bit sticking point why there is now an issue. Well, let me say that I'm sorry you got caught up in this. Obviously more transparency is better than less, and everyone wants to feel like they have enough information to make good decisions and adjust where needed, and I understand your frustration at not getting what, in your eyes, constituted enough information to proceed without running into a problem again. I'm with you there, and all I can say is that if it were up to me, I'd do things a bit differently. I'd make sure you had access to some sort of meter for your own usage, and I'd probably institute some sort of throttling before cutting someone off completely, but it's not really up to me, so there you go 
That being said, I also understand why the rep was a little bit fuzzy when asked for details of acceptable usage - acceptable usage depends as much on your area as it does on you. Maybe this month 500GB (or whatever) is just fine and doesn't cause a problem for anyone. And then next month, your evil twin (and his twin, and his twin) all move on to your block, and they all want to download 500GB too. So now you have a problem - or more accurately, Madge next door has a problem, because she couldn't properly snipe that floral-pattern tea cozy she had her eye on, and so she calls to complain. And then, when you're told you have to cut back, you (rightly!) say "but I was told 500GB is just fine!" and (rightly!) complain about how those sonsaguns at Comcast are going back on their word, when they just said last month that 500 GB was okay.
Yes, they should split the node or whatever. Yes, they should invest in increasing downstream capacity. And they do, but as someone else pointed out earlier, those things don't happen overnight, and in the mean time, you have to do something. | |   sturmvogel Obama '08
join:2008-02-07 Houston, TX
| reply to espaeth said by espaeth :said by sturmvogel :Also, the 12 month disconnection to teach a lesson is extreme. For what it's worth, I also agree with you here. Especially so for the folks that were cut off well before any of the Comcast usage limits were well publicized. It seems to me 30 days would have still got the message across. A week would have gotten the message across. If I knew I was still under the Comcast threat, I would have STRICTLY used my connection for email/web/sometimes VPN.
Even the Comcast rep seemed confused by the whole situation when I called them. He did take the corporate stance, though, although he did seem to understand that this was very unusual.
Oh, well. Wars start for even stupider reasons. -- Treason is a matter of dates | |   funchords Hello Premium,MVM join:2001-03-11 Washington, DC
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| reply to espaeth said by espaeth :Does anyone honestly believe Dave really didn't know? I think that Dave believes he is a responsible user of Broadband and believes that it's unlikely that someone who is using his service within the stated limits could possibly get cut off.
...and he was. -- Robb Topolski -= funchords.com =- Hillsboro, Oregon More fun, more features, Join BroadbandReports.com, it's free...
| |   sturmvogel Obama '08
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| reply to CleanGene said by CleanGene :said by sturmvogel :My question them was in order so I have an idea what they want, a ballpark. When the guy said that I used "hundreds of times" what a regular user uses, of course that is upsetting. Should I use 2 GB/mo ? Would 200 be acceptable ? He would not answer and that is a bit sticking point why there is now an issue. Well, let me say that I'm sorry you got caught up in this. Obviously more transparency is better than less, and everyone wants to feel like they have enough information to make good decisions and adjust where needed, and I understand your frustration at not getting what, in your eyes, constituted enough information to proceed without running into a problem again. I'm with you there, and all I can say is that if it were up to me, I'd do things a bit differently. I'd make sure you had access to some sort of meter for your own usage, and I'd probably institute some sort of throttling before cutting someone off completely, but it's not really up to me, so there you go  That being said, I also understand why the rep was a little bit fuzzy when asked for details of acceptable usage - acceptable usage depends as much on your area as it does on you. Maybe this month 500GB (or whatever) is just fine and doesn't cause a problem for anyone. And then next month, your evil twin (and his twin, and his twin) all move on to your block, and they all want to download 500GB too. So now you have a problem - or more accurately, Madge next door has a problem, because she couldn't properly snipe that floral-pattern tea cozy she had her eye on, and so she calls to complain. And then, when you're told you have to cut back, you (rightly!) say "but I was told 500GB is just fine!" and (rightly!) complain about how those sonsaguns at Comcast are going back on their word, when they just said last month that 500 GB was okay. Yes, they should split the node or whatever. Yes, they should invest in increasing downstream capacity. And they do, but as someone else pointed out earlier, those things don't happen overnight, and in the mean time, you have to do something. You are absolutely correct. I am sure eventually Comcast will institute these changes. I, for one, will try to subscribe back to their service once my blacklisted period will expire. I doubt that they will allow me back on due to my influence after this debacle, but time will tell. If I had a choice of Internet access as DSL or FiOS, of course I would never do business with Comcast again, but I doubt they will be available in this area anytime soon. -- Treason is a matter of dates | |   Nerdtalker Working Hard, Or Hardly Working? Premium,MVM join:2003-02-18 Tucson, AZ clubs:
| reply to justin said by justin :Of course Comcast should create a meter that shows up to the minute usage and a warning system when it is exceeded however in this poisonous atmosphere of "unlimited for everyone" I kind of understand why they haven't raced ahead with this because they would lose customers to any competitors that _claim_ to be unlimited (but actually are not). Very true indeed. I honestly have wondered for some time how it is that Comcast can see fit to monitor monthly bandwidth usage, yet not provide the same tools to the customer so they can self-diagnose and adjust.
Granted, there are tons of great tools out there (DU Meter, other software for clients, and Tomato-like firmware for routers which shows the bandwidth breakdown for the entire network), but not providing the tools to the customer immediately sets up a situation where customers are, by default, not given the benefit of the doubt. Subscribers are setup for failure.
But the more pressing issue is letting the customer know when the network is most congested so they can shy away from saturating it then. I mean, let's get back to the root cause of the issue itself: network congestion.
Setting up bandwidth throttling like this which applies month-round, in theory, doesn't guarantee any reduction in network congestion. Bear with me here. Imagine that subscribers are allocated a strict 100 GB of bandwidth per month. This 100 GB isn't dependent of when the customer uses it, so long as it is within the month window. Imagine then, that every customer elects to use the 100 GB during peak hours. Say around 6 P.M. and peaking around ~9 P.M. Obviously, the network is going to slow to a grinding halt. Did creating a cap solve anything? No. It doesn't have any impact on the network when it needs it most, during the peak use times when the most subscribers are using it. I ask why, then, the same 100 GB of traffic is counted equally during say the middle of the night or 2 or 3 in the morning when the majority of bandwidth sits around idle?
If we're really serious about reducing network load, do what my overseas provider does and throttle speeds/impose a bit-cap only for traffic during peak hours. In the middle of the night, take those away and let the few users who need to run their 30 GB warez Anime download do it!
Better yet, give us some reporting about when the network is most saturated. MRTG/Cacti graphs, anything! -- "Some people never see the light till it shines thru bullet holes." -Bruce Cockburn
I'm testing Gmail's spam filters: Broadbandreports1@gmail.com Spam: 12900+ messages currently using 406 MB. | |   sturmvogel Obama '08
join:2008-02-07 Houston, TX | Good old MRTG  | |   sturmvogel Obama '08
join:2008-02-07 Houston, TX | reply to Nerdtalker I also did ask if using the network only at night for FTP downloads would be acceptable and the rep said that they care about total usage ONLY, so.... -- Treason is a matter of dates | |
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