Turlockaviator
@charter.com
|  Want sbcglobal.net addresses back
About two months ago, I jumped ship from SBC\ATT DSL Service and went to Charter. To make a long story short, we're not happy with Charter and my wife insisted I go back to SBC Yahoo DSL and that I must get her @sbcglobal.net email address back.
So, I ordered DSL service online, had it installed, and realized after the install that the email addresses were going to be something@att.net
This did not make me nor my wife happy. I opened a case with tech support and they're telling me that since I am considered a "new" customer (even though I was with them for several years up until a couple of months ago), that there was no way my account could be reprovisioned and I was stuck with the att.net domain
I'm about ready to pull the plug on AT&T (DSL and telephone) and just stick unhappily with Charter. Hoping someone on this board has some recommendations. This is really pissing me off. Forcing customers to go with att.net simply because of a SBC's choice to use the att name is ridiculous and piss poor customer service. Customer choice should be what it is all about...and customers should have a choice whether they want the sbcglobal.net or att.net domain (or even the pacbell.net domain for that matter).
Looking for help!!! |
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Nos
| Oh, I would like to know about this one for sure! I have (and still have) an old 'pacbell.net' address that I am holding onto.. But where I screwed up is dumping my legacy static IP service for the faster service, but it is dynamic IP which I don't like. But going back seems impossible with ATT customer service.
nos |
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Turlockaviator
@charter.com
|  reply to Turlockaviator
Holding on to your static IP address used to be doable. I worked for SBC\ASI for a number of years until 2001. I fought that battle for a couple of people and was successful. Kind of depends on how you went about the upgrade. If it was simply a reprofile and not disconnect and reconnect, you should be able to fight your battle. But you need to be talking to someone in their tier 2 technical support. |
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atttech
@teletech.com
| reply to Turlockaviator
To have an sbcglobal.net retrieved is anywhere near impossible. Put it this way: the net has millions of users registered and just as anything else, when something is no longer in use, it is just dumped. But hey, come on!!! You will be even typing less letters!!! Looks like you are just being spoiled over a domain name that in the end, does provide you with High Standars of High Speed Interenet. |
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Not a Script
join:2007-05-06
MEXICO
| Actually this is possible but is a real pain on the back, you will have to disconnect and reconnect the dsl service (only dsl) and have the order be placed by Tier 2 and then make sure you use your original modem.
2701hg's will almost always get an att.net domain, however if the registration process is handled by Tier 2 then you can get something@sbcglobal.net
However as you can see this involves Tier 2 in at least 3 steps(disconnect order, reconnect order and registration process) and that will yield newaccount@sbcglobal.net and not oldaccount@sbcglobal.net
If you want oldaccount@sbcglobal.net that is next to impossible but can be done, probably will take a long long time and a lot of calls but if it is mission critical then go ahead and request it, however as atttech said the new email has a shorter domain which many people see as a better alternative.
In fact I have been requested to do the opposite, take a customer from sbcglobal.net to att.net which is also quite a process but can be done and its actually easier, seen that you are willing to consider a different ISP, I'm thinking that preserving the old account is not indispensable.
However if I'm wrong then just call and do the process try to do it when you have enough time as this process is slow and be aware that it may require you to spend some time without a connection to the internet |
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