seige101
join:2003-06-23
Palmer, MA
 ·Comcast Digital Vo..
 ·Comcast
 ·Verizon Online DSL
| reply to bort9999
Re: Rain Rain, I may be going away
I agree it is great when it works, up until late may i had no problems and was very happy. They (tech support) was able to run several line tests when the actual problem was happening. However they continued to run them so after it stopped raining it tested out fine. 2 technicians came out 2 weeks apart, and after the last tech told me it's working so "If it ain't broke i can't fix it". Well that was the straw that broke the camels back. I think 7 weeks 6 calls to tech support and 2 techs visiting was ample opportunities on their behalf to solve the problem.
You are right about tech support in India, can barely understand them. They read exactly from the script. Do not know their own system etc. Every call was at least 30 mins and each one was more painful than the last. Several times i asked to talk to someone who would be working on the problem so i could explain it to them but was denied. |
