http://www.dslreports.com/forum/Re-Deja-vu-20798414 en Fri, 10 Feb 2012 19:19:12 EDT Fri, 10 Feb 2012 19:19:12 EDT http://www.dslreports.com/forum/Re-Deja-vu-20861631 There is no place for you here in this discussion. Find another place to make your idiotic comments.]]> http://www.dslreports.com/forum/Re-Deja-vu-20861631 Mon, 28 Jul 2008 15:37:29 EDT http://www.dslreports.com/forum/Re-Deja-vu-20859019 http://www.dslreports.com/forum/Re-Deja-vu-20859019 Mon, 28 Jul 2008 00:32:38 EDT http://www.dslreports.com/forum/Deja-vu-20798414 The previous stories sound like mine. Awful awful awful!! I wished I had never switched. Worst mistake, worst intall, and horrible customer service EVER! Spotty reception/connection and I live “in the area of coverage”

The installer came at 1100 am. I had 2 TV boxes and one modem to hook up. I already had AT&T internet lines they just had to switch the modem. In fact he used the same lines to the house and to the TVs. By 3 I had to go to a funeral- he was still not finished. My neighbor stayed until 6:30,- still NOT finished. All that was left was to cut back the 6 foot cables from the wall to the TV which was 6-9 inches away. But he did not “have the right tool to cut them”

Everything was working fine for 10 days, then poof everything shuts off. When I called AT&T they said they did not have record of me getting the install so they cancelled the order. I had to wait 12 days for them to come back out to ‘turn it back on’. NO TV NO internet!!!

Since then my internet goes down every other week or freezes up. I have had to reboot my cable box frequently. I cannot figure out how to run my DVD player and the cable box. The TV reception has irritating freeze moments and popping sounds on local stations.

BUT Most importantly…….The helpline sucks!!!! I have been ‘disconnected’ more than a cold caller! Oh yeah, they have my number in case we get disconnected, but they never call back. And trying to find the person you were working with is impossible. So you have to retell your issue again and again.

Shelagh]]> http://www.dslreports.com/forum/Deja-vu-20798414 Wed, 16 Jul 2008 01:59:45 EDT