O Canada! > Canadian > Bell Canada > To Hell with Bell: A Customer Horror Story.

To Hell with Bell: A Customer Horror Story.

Don't forget the 30 days cancellation notice.

reply to anonmon
30 day cancellation notice? Hahahahahahaha

For a service they sold me that i couldn't get in the first place and never got?

uh huh we'll see how much money they can steal from me and get away with.

When you are an existing sympatico customer, and they are just upgrading the modem they only include the modem and power cable, you should still have the other cables from when the original modem was sent.

as per your issues, register for the site and post in the direct forumn, they will do their best to help you, and the techs are great.

reply to anonmon
They cut me off in May, my service was supposed to end May 5th but they still wanted me to give them a 30 days notice. Bell= extortion STAY AWAY don't even bother calling them make yourself a favor just call any other provider.

reply to anonmon
Calling the other Provider is going to Nothing... They can't disconnect your service for you!!!! you have to do... No Matter what the other ISP tells you

The is UP TO 7 mbs .. your are not given a direct speed you can get any from 1.5 to 7 Mbps

With the 30 day notice.. you can get the service Just not the speed you would like it to be..

The speed very much depends on how far you are away from the CO

reply to anonmon
I could see it being worse.
They could of charged you the $100 for canceling contract early.

reply to Fanta2008
Yes one day i call and the Tech tells me I'm too far from the CO.

The next tech up in line tells me Hmmmm I don't understand your not too far from the CO.

The next day I'm too far again (The land must shift where i live)

The follwing day hey guess what My house has gotten closer and i should get decent speeds.

Bell is a bunch of monkies.

As i told the last guy at the test center,

"Maybe it's too much trouble for you guys to resolve the problem and keep a customer."

Which i think is the issue in this case.

The fact of the matter is"

I receive frequent disconnects

Asked for 7MB profile was told no problem.

Upgraded still received nowhere near a 2MB connection and so they downgraded me back to 2 MB They claim i'm too far from the CO. Ok no prob at least i stay connected.

Did 2500Kb down consistantly

They downgrade me again to 1MB a week after without my consent and leave me a message on the phone.

I am getting disconncted every hour or so at least since then.

I'm downloading at 600-700KB MAX now. My upload on the other hand has been put to 130+KB/s up.

Anyways Bell is a joke.

Suprisiongly we receive the same treatment / issues in the corporate sector.

Seems like they are a BS company all around. Except for ExpressVu which takes Videotron's peice of the TV pie hands down.

anyways calling videotron. My lack of service from Bell will be cancelled after i have my cable connected.

I will also be contacting the BBB.

I'm just one person but if they f!@#$ everyone over as they are doing to me, it adds up to a pretty penny in the end.

They can't take advantage of customers in this way and unless we stand up and fight they will continue to rape us.

reply to anonmon
here is one for ya...im new to vdsl....the setup is modem and reciever all in one....jut got my first bell bill since ....they are charing me 5 a month for the vdsl box and 2 a month for the modem that i sent back to them......how can I be charged for the modem that I returned and that cant be used in the setup they are giving me.....

Watch them.

They are snakes.

While it may not have been intentional i doubt it.

There process is messed up thier chain of command is garbage.

Thing is i used to be a sympatico customer a few years ago and didn't have any issues. Only now that i moved to my new location am i receiving the run-around.

Regardless no customer should have to deal with this BS.

Always make sure to double check your bills. I'm sure they skim a few hundred K combined off of ignorant customers this way.

The funniest part is when you call tech support and tell them your maxing out at 600 KB on a 7 MB connection and they try to tell you Sir you will never reach 7MB on your downloads.

LOL. Tell that to the non network admin sitting in shipping.

Don't share your BS with someone who's education is higher than that of the person that picks up the phone and reads thier "Check your phone filter" scripts.

While i'm no DSL expert I am a Network Admin so it's a little harder for them to give me the run around.

It's already been recommended once, however if you wish to have some closure on this issue I recommend you register an account here and create a thread in the Direct Forum (or PM me), and we'll be able to fix this once and for all.

Please note that "fix" doesn't necessarily mean giving you 7 Mbps (not MBps).

Thanks
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

how about fixing this loophole deadpool...charing modem rental of 2 a month for vdsl customers who are already paying 5 a month for the vdsl box......

reply to anonmon
I for one don't understand why (people like) you insist on giving a second rate co. like bell your business. Shouldn't you just jump ship and say hello to some other better co.?

I'm currently looking to change my landline. When that's done, I will no longer support them at all. I can't wait for the winback people to call, they're going to get an earful.

so in effect bell is charging me rent on a unit thta i retutrned to them that is not compatible witht he vdsl service im paying for............somebody at bell better stop charging me the 2 dollars a month for the dsl modem.......I know bell employees read this forum....next email is to Kevin C if I continue to be charged for a modem that is not workable witht he vdsl service im paying for....i realize this is a billing issue not a tech one....none the less...pls fix it

They cant fix it if they don't know who you are.You need to register and post in the direct forum as stated several times.

this is not account related I dont need to register anything.....the system should recognize the vdsl box payment and cancel out the dsl modem rental.....this is a total theft by bell and is going to be treated as such....i have it in black and white they are charging me for something im not able to use and have returned to them.......after Kevin C this goes to the press to let them run with it for what they can...Bell is a big target these days....im not asking for anyting special just dont send me a bill and rip me off for 2 bucks a month for somthing you know i am or not using

Don't want to get it solved then keep on paying.No skin off my ass.The press will tell you the same thing.

andyb you have never helped anyone fix anything. I have done the bell thing on elgin street for a long time....got handed a nortel modem on hotel de ville and said good luck......bleh bleh bleh...this is a bell internal issue that is totally double charging me. they fix it or the press takes another shot at bell and the way it runs things....you think this is an issues wait till the 2500 bean counters that are getting laid off start to talk....im so a drop in the bucket...

It's more likely that no one has noticed the problem. It's not like someone manually reviewed millions of accounts every month to ensure the billing is correct.

That being said, mistakes happen. If you don't want to have it resolved quickly and efficiently, then don't register an account.

If you do want it resolved quickly and efficiently, then register and PM me your account info.

Bell, or any other company for that matter, can't help anyone who isn't willing to help themselves.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

reply to new2vdsl
If you say so it must be true I guess.