| reply to anonmon
Re: To Hell with Bell: A Customer Horror Story. OK DEADPOOL, no offence but if you really are a tech.. you would know that registering an account does ABSOLUTLY NOTHING.
it like registering a piece of equipment that you just bought.
all it does it give info about that person and then you flood them with bell emails on promotional upgrades and stuff
this would not solve any technical problems ....you must really think people are that gullible...  |
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| you don't need to register to get something fixed.....
proven fact.....   |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | Registering an account on this site to post in the direct forums is not for Bell's benefit, but for yours. In this way, the site can ensure that posts you make in the direct forums can be seen by only you and the tech involved and no-one else. |
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 DeadpoolGo Sens GoPremium,VIP
join:2001-03-29
Canada
kudos:17 | reply to tech101
It would have made things easier for me, yes. Especially had I not posted my email address.
However I was able to resolve the issue to the customer's satisfaction.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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| reply to anonmon
It still amazes me to what lengths abused B*ll customers go to vent their frustration, not to mention the lingering runaround in the madhouse. What happened to good old telephone conversation one-on-one? |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | What happened to good old one-on-one phone conversations?
Ever tried talking to Emily? or to the outsourced call centres? Frustration! |
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| reply to anonmon
Bell makes billing errors on purposes and they do it for a good reason, some people do not check their bills and sometimes, they get charged with like a dollar or 50 cents extra which does not really do anything but when you have millions of customers, that 50 cents becomes a shit load of money.
Bell is an evil company, if you can, go with videotron or rogers, your life will be easier.
If i was to charge my time to bell, i think i would double my annual income :P |
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bimsC
join:2008-08-09
Ottawa, ON
1 edit | reply to sbrook
said by sbrook:Ever tried talking to Emily? or to the outsourced call centres? Frustration! I called Bell TV yesterday to upgrade my PVR and had a chance to speak with their "emily" - sacre-blue! Its a good thing she's virtual or I'd have strangled her. Super-frustrated, I called back a fifth time and hit zero - and wound up in India speaking to another girl I couldnt understand. sigh
Today I treated myself to some good old fashioned live one-on-one at the local Bell World... sweet. |
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Reviews:
 ·TekSavvy Cable
 ·TELUS
| A colleague from work called them once and began to speak with Emily. After a few minutes she lost it and threw a swer word in french an the end of a sentence (this was in french)
Well believe it or not, Emily responded: OK I can see you need to speak to someone I will transfer your call now.
True story, I was an earshot away.
I wonder if the F word would work in english.
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Cheers! |
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| reply to sbrook
said by sbrook:What happened to good old one-on-one phone conversations? Ever tried talking to Emily? or to the outsourced call centres? Frustration! I heard Emily was Sabia's special advisor all those years.  |
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| reply to anonmon
Did that guy really asked what happened to the gold olf 1 on 1 conversations... is that kid serious?
i challenge you to call customer service with a problem and not scream at them or hang up after 5 mins
One time i called i had to explain the guy how to do his job, its really annoying trust me. Good thing we didnt meet in person because I would have punched him in the face. |
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