O Canada! > Canadian > Bell Canada > To Hell with Bell: A Customer Horror Story.

reply to anonmon

Re: To Hell with Bell: A Customer Horror Story.

Yes one day i call and the Tech tells me I'm too far from the CO.

The next tech up in line tells me Hmmmm I don't understand your not too far from the CO.

The next day I'm too far again (The land must shift where i live)

The follwing day hey guess what My house has gotten closer and i should get decent speeds.

Bell is a bunch of monkies.

As i told the last guy at the test center,

"Maybe it's too much trouble for you guys to resolve the problem and keep a customer."

Which i think is the issue in this case.

The fact of the matter is"

I receive frequent disconnects

Asked for 7MB profile was told no problem.

Upgraded still received nowhere near a 2MB connection and so they downgraded me back to 2 MB They claim i'm too far from the CO. Ok no prob at least i stay connected.

Did 2500Kb down consistantly

They downgrade me again to 1MB a week after without my consent and leave me a message on the phone.

I am getting disconncted every hour or so at least since then.

I'm downloading at 600-700KB MAX now. My upload on the other hand has been put to 130+KB/s up.

Anyways Bell is a joke.

Suprisiongly we receive the same treatment / issues in the corporate sector.

Seems like they are a BS company all around. Except for ExpressVu which takes Videotron's peice of the TV pie hands down.

anyways calling videotron. My lack of service from Bell will be cancelled after i have my cable connected.

I will also be contacting the BBB.

I'm just one person but if they f!@#$ everyone over as they are doing to me, it adds up to a pretty penny in the end.

They can't take advantage of customers in this way and unless we stand up and fight they will continue to rape us.

I for one don't understand why (people like) you insist on giving a second rate co. like bell your business. Shouldn't you just jump ship and say hello to some other better co.?

I'm currently looking to change my landline. When that's done, I will no longer support them at all. I can't wait for the winback people to call, they're going to get an earful.

so in effect bell is charging me rent on a unit thta i retutrned to them that is not compatible witht he vdsl service im paying for............somebody at bell better stop charging me the 2 dollars a month for the dsl modem.......I know bell employees read this forum....next email is to Kevin C if I continue to be charged for a modem that is not workable witht he vdsl service im paying for....i realize this is a billing issue not a tech one....none the less...pls fix it

They cant fix it if they don't know who you are.You need to register and post in the direct forum as stated several times.

this is not account related I dont need to register anything.....the system should recognize the vdsl box payment and cancel out the dsl modem rental.....this is a total theft by bell and is going to be treated as such....i have it in black and white they are charging me for something im not able to use and have returned to them.......after Kevin C this goes to the press to let them run with it for what they can...Bell is a big target these days....im not asking for anyting special just dont send me a bill and rip me off for 2 bucks a month for somthing you know i am or not using

Don't want to get it solved then keep on paying.No skin off my ass.The press will tell you the same thing.

andyb you have never helped anyone fix anything. I have done the bell thing on elgin street for a long time....got handed a nortel modem on hotel de ville and said good luck......bleh bleh bleh...this is a bell internal issue that is totally double charging me. they fix it or the press takes another shot at bell and the way it runs things....you think this is an issues wait till the 2500 bean counters that are getting laid off start to talk....im so a drop in the bucket...

It's more likely that no one has noticed the problem. It's not like someone manually reviewed millions of accounts every month to ensure the billing is correct.

That being said, mistakes happen. If you don't want to have it resolved quickly and efficiently, then don't register an account.

If you do want it resolved quickly and efficiently, then register and PM me your account info.

Bell, or any other company for that matter, can't help anyone who isn't willing to help themselves.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

reply to new2vdsl
If you say so it must be true I guess.

reply to Deadpool

reply to Deadpool
i guess this could be an annomly...point is a company the size of bell should not be double dipping clients in this manner....your hitting me for 4 services.....and hitting me twice for modem rental when i cant even use the modem.......

reply to new2vdsl
LISTEN

bell canada is billing me for a modem that i returned to them that can t be used in a vdsl situation....

your threatening to hijack my credit rating etc.....im so getting pissed over this scenario......you fix this deadpool or im gonna so take this to the press I dont need to register anything this is a bell creadet situation......the bad press from this will hurt bell so bad i have it in clear test your asking me ot pay for modem rental and the dvsl box......the fact your defending this is pushing me to react over the 2 bucks a month if i dont see a clear situation form the company i pay 4 services to bye the end of the month....im so going to the press with this ....i give you 4 services a month and you nickle and dime me over a modem rental for a service thta cant use the modem......your pissing off a 4 bundle client bell

reply to Deadpool
Though I agree an eror in billing should be brought up with them ASAP, billing woes are far too frequent with 'ma bell.

In the industry, getting billing right, I mean "forensic accounting right" is not an option for most of us. And though I recieve service and utility bills from at least 6 other sources. 7 times out of 7 in the last 20 years errors were made by Bell (or sympatico)

Not once have I had an isu with any other creditor/service supplier. I mean, for crying out loud the pizza delivery guy has been more accurate. It's frankly scary.

I know I'm starting something that cannot be finished. But I cannot help but wonder how much money is in Bell's coffers that belongs to someone else.
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Cheers!--
I reserve the right to use any private message
in these boards if you behave like a horse a$$ in it.

No doubt there is lots and I'm sure rogers etc is the same.But its customers like the post above yours that threatens and threatens but is to scared to give them his name so they can fix it.They cant fix if they don't know who you are but he don't get that part.The more times they have to fix something maybe they will put a system in place to prevent this from happening.

listen andyb lets be clear you have not ever helped anyone with anything.

i can pick up the phone and get something done on elgin street tomorrow if I decide to.

this is a situation that needs to be cleared up as a billing situation .....

grow up andyb you have no contacts you cant help anyone this is something i ll get dealt with and as usual you cant help....

bell is billing me twice, its on paper and they will be accountable for it....you have no input in this situation just go away its on paper bell is asking me for money for two hardwares....they dont work together.....

If you say so it must be true.

I smell a troll as he's now posting the same thing in unrelated threads.

You noticed that too? lol

Edit: And he isn't the OP here either.He hijacked this one.