Selected ISP Support > Speakeasy > Can't get an Answer from Speakeasy

reply to curmudge1

Re: Can't get an Answer from Speakeasy

But then virtually no ISP will offer any kind of support for 3rd party routers - that is not their business and they can't test them all either. I would dare say that no ISP will support 3rd party routers - TW will ONLY if the router was purchased from them otherwise the tech will leave the house if it is a 3rd party router. Since there is no issue with routers and compatibility they would have nothing to test.

I realize they can't recommend on the 3rd party side, but at least give us BUSINESS users some guidance, not just here's your ip numbers and good luck.

cheers,
Kevin

Completely up to the business to decide what they need in a router. If they provided them it would be different but they don't provide them (to my knowledge at least).

The problem seems to be with speakeasy, I have at least 10 other clients setup with various t1, Bonded T1 and Satellite feeds and they give you recommendations, but they don't just leave you high and dry. One Communications ,Lightpath even Cablevision gave some direction but with speakesy it's a friggin brickwall.

reply to litmus101
It is not the responsibility of the ISP to support 3rd party hardware routers. They cannot keep up with firmware updates and/or hardware revisions on particular router models. For instance, there are literally 2 dozen variations on the basic WRT54G design from Linksys. There is no way anyone but Linksys would be able to keep up with all of the hardware and firmware combinations out there. Your best bet is to go to each router manufacturer and query them about the specs of each of their units. Another solution for you might to be to use an open-source firewall such as IPCop, Smoothwall or m0n0wall. Then you would be able to use a computer fast enough for 15+ mbit throughput.