Scuba2
join:2004-01-13
Under da sea
| Optimum business support is great My wife has optimum for both an ISP and VOIP in both her offices and they have been great. I have never had to wait when I called customer support for an issue. When they had to send someone out they said they would be there in less than 2 hours and they showed up in 40 minutes and fixed the issue. Try that with ATT.
Oh did I mention they are a lot less expensive!
Their customer service on the business side is great. | |
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 Network Guy
join:2000-08-25
New York | Re: Optimum business support is great Right, that would be Lightpath, which in my experience they were great.
The clueless fucks on the residential product offering are what they are... clueless | |
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 | Scuba2
join:2004-01-13
Under da sea | Re: Optimum business support is great The residential side definitely needs help! | |
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| iansltx
join:2007-02-19
Golden, CO | IIRC Lightpath is OOL's fiber, high-end business option. Business cable still goes on the OOL brand, and is still run over coax. I might be wrong though... | |
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| | Network Guy
join:2000-08-25
New York
 ·PHONE POWER
·Broadvox Direct
 ·Verizon Online DSL
| Re: Optimum business support is great said by iansltx  :IIRC Lightpath is OOL's fiber, high-end business option. Business cable still goes on the OOL brand, and is still run over coax. I might be wrong though... Lightpath offers Metro Ethernet, or fiber to premises, and regular OOL rebadged cable.
Last I had BOOL it used different routing than the residential offering, but this was often worth shit when the UBR at the headend was congested to begin with. | |
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jwersan
R.I.P. Mom, Brian, Ziggy, and Max.
Premium
join:2004-12-20
Port Jefferson Station, NY
clubs:
 ·Optimum Online
| said by Network Guy :Right, that would be Lightpath, which in my experience they were great. The clueless fucks on the residential product offering are what they are... clueless Correct!
My brother was advised to swap out his voice modem by CV support at the local walk-in center due to problems with their connection dieing.
Problem was that they NEVER ported over the home number to the new modem. After several calls to support got him no where, he called me, I got the right people on the phone, and after SEVERAL hours without service, it was restored. 
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! | |
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| Scuba2
join:2004-01-13
Under da sea
| Re: Optimum business support is great When we used ATT in our office I called them to fix a problem with line noise. In three visits to the office they did not fix it. Finally I opened the main telephone box on our building (it was not locked) and found the problem. Our phone line had a loose connection. I fixed it and it was fine. The technician was useless. | |
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