Nanoprobe
Crunching in subspace
Premium
join:2003-05-11
Crab Nebula
clubs: 
 ·Skype
·magicjack.com
 ·AT&T Southeast
| reply to Scuba2
Re: Optimum business support is great
I've had 4 AT&T techs and 2 contract techs. Both contract techs say the line between the main and the NID needs to be replaced. The AT&T techs don't agree. Probably because it's under ground and they don't want to dig it up to fix it. Time will tell. It's working ok for now. We'll see what happens after the next big storm.
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Democracy is 2 wolves and a deer discussing what's for lunch. Liberty is a well armed deer. Ben Franklin |
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Scuba2
join:2004-01-13
Under da sea
| reply to Nanoprobe
When we used ATT in our office I called them to fix a problem with line noise. In three visits to the office they did not fix it. Finally I opened the main telephone box on our building (it was not locked) and found the problem. Our phone line had a loose connection. I fixed it and it was fine. The technician was useless. |
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Nanoprobe
Crunching in subspace
Premium
join:2003-05-11
Crab Nebula
clubs:
·Skype
·magicjack.com
·AT&T Southeast
1 edit | reply to Scuba2
said by Scuba2  Try that with ATT.
:
I have. Six weeks and six service calls and the issue still isn't resolved to my liking.
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Democracy is 2 wolves and a deer discussing what's for lunch. Liberty is a well armed deer. Ben Franklin |
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Network Guy
join:2000-08-25
New York
·PHONE POWER
·Broadvox Direct
·Verizon Online DSL
| reply to iansltx
said by iansltx :IIRC Lightpath is OOL's fiber, high-end business option. Business cable still goes on the OOL brand, and is still run over coax. I might be wrong though... Lightpath offers Metro Ethernet, or fiber to premises, and regular OOL rebadged cable.
Last I had BOOL it used different routing than the residential offering, but this was often worth shit when the UBR at the headend was congested to begin with. |
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jwersan
R.I.P. Mom, Brian, Ziggy, and Max.
Premium
join:2004-12-20
Port Jefferson Station, NY
clubs:
 ·Optimum Online
| reply to Network Guy
said by Network Guy :Right, that would be Lightpath, which in my experience they were great. The clueless fucks on the residential product offering are what they are... clueless Correct!
My brother was advised to swap out his voice modem by CV support at the local walk-in center due to problems with their connection dieing.
Problem was that they NEVER ported over the home number to the new modem. After several calls to support got him no where, he called me, I got the right people on the phone, and after SEVERAL hours without service, it was restored. 
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! |
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iansltx
join:2007-02-19
Golden, CO | reply to Network Guy
IIRC Lightpath is OOL's fiber, high-end business option. Business cable still goes on the OOL brand, and is still run over coax. I might be wrong though... |
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Scuba2
join:2004-01-13
Under da sea | reply to Network Guy
The residential side definitely needs help! |
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Network Guy
join:2000-08-25
New York | reply to Scuba2
Right, that would be Lightpath, which in my experience they were great.
The clueless fucks on the residential product offering are what they are... clueless |
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Scuba2
join:2004-01-13
Under da sea
| My wife has optimum for both an ISP and VOIP in both her offices and they have been great. I have never had to wait when I called customer support for an issue. When they had to send someone out they said they would be there in less than 2 hours and they showed up in 40 minutes and fixed the issue. Try that with ATT.
Oh did I mention they are a lot less expensive!
Their customer service on the business side is great. |
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