Optimum business support is great in http://www.dslreports.com/forum/r20865797 en Wed, 02 Dec 2009 00:19:26 EDT Wed, 02 Dec 2009 00:19:26 EDT Re: Optimum business support is great http://www.dslreports.com/forum/remark,20874340 Nanoprobe : I've had 4 AT&T techs and 2 contract techs. Both contract techs say the line between the main and the NID needs to be replaced. The AT&T techs don't agree. Probably because it's under ground and they don't want to dig it up to fix it. Time will tell. It's working ok for now. We'll see what happens after the next big storm.
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Democracy is 2 wolves and a deer discussing what's for lunch. Liberty is a well armed deer. Ben Franklin]]> http://www.dslreports.com/forum/remark,20874340 Wed, 30 Jul 2008 19:53:06 EDT Re: Optimum business support is great http://www.dslreports.com/forum/remark,20870697 Scuba2 : When we used ATT in our office I called them to fix a problem with line noise. In three visits to the office they did not fix it. Finally I opened the main telephone box on our building (it was not locked) and found the problem. Our phone line had a loose connection. I fixed it and it was fine. The technician was useless.]]> http://www.dslreports.com/forum/remark,20870697 Wed, 30 Jul 2008 07:48:55 EDT Re: Optimum business support is great http://www.dslreports.com/forum/remark,20869239 Nanoprobe :
said by Scuba2 See Profile Try that with ATT.
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I have. Six weeks and six service calls and the issue still isn't resolved to my liking.
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Democracy is 2 wolves and a deer discussing what's for lunch. Liberty is a well armed deer. Ben Franklin]]> http://www.dslreports.com/forum/remark,20869239 Tue, 29 Jul 2008 21:45:50 EDT Re: Optimum business support is great http://www.dslreports.com/forum/remark,20867275 Network Guy :
said by iansltx See Profile :

IIRC Lightpath is OOL's fiber, high-end business option. Business cable still goes on the OOL brand, and is still run over coax. I might be wrong though...
Lightpath offers Metro Ethernet, or fiber to premises, and regular OOL rebadged cable.

Last I had BOOL it used different routing than the residential offering, but this was often worth shit when the UBR at the headend was congested to begin with.]]> http://www.dslreports.com/forum/remark,20867275 Tue, 29 Jul 2008 15:48:02 EDT Re: Optimum business support is great http://www.dslreports.com/forum/remark,20866269 jwersan :
said by Network Guy See Profile :

Right, that would be Lightpath, which in my experience they were great.

The clueless fucks on the residential product offering are what they are... clueless
Correct!
My brother was advised to swap out his voice modem by CV support at the local walk-in center due to problems with their connection dieing.

Problem was that they NEVER ported over the home number to the new modem. After several calls to support got him no where, he called me, I got the right people on the phone, and after SEVERAL hours without service, it was restored. :uhh:
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth!]]> http://www.dslreports.com/forum/remark,20866269 Tue, 29 Jul 2008 13:12:26 EDT Re: Optimum business support is great http://www.dslreports.com/forum/remark,20866259 iansltx : IIRC Lightpath is OOL's fiber, high-end business option. Business cable still goes on the OOL brand, and is still run over coax. I might be wrong though...]]> http://www.dslreports.com/forum/remark,20866259 Tue, 29 Jul 2008 13:10:45 EDT Re: Optimum business support is great http://www.dslreports.com/forum/remark,20866258 Scuba2 : The residential side definitely needs help!]]> http://www.dslreports.com/forum/remark,20866258 Tue, 29 Jul 2008 13:10:19 EDT Re: Optimum business support is great http://www.dslreports.com/forum/remark,20866094 Network Guy : Right, that would be Lightpath, which in my experience they were great.

The clueless fucks on the residential product offering are what they are... clueless]]> http://www.dslreports.com/forum/remark,20866094 Tue, 29 Jul 2008 12:38:30 EDT Optimum business support is great http://www.dslreports.com/forum/remark,20865797 Scuba2 : My wife has optimum for both an ISP and VOIP in both her offices and they have been great. I have never had to wait when I called customer support for an issue. When they had to send someone out they said they would be there in less than 2 hours and they showed up in 40 minutes and fixed the issue. Try that with ATT.

Oh did I mention they are a lot less expensive!

Their customer service on the business side is great.]]> http://www.dslreports.com/forum/remark,20865797 Tue, 29 Jul 2008 11:43:12 EDT