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Forums » PC Magazine Ranks VoIP, ISP Tech Support Satisfaction » Optimum business support is great
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« Go magicJack!  
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Network Guy

join:2000-08-25
New York
reply to Scuba2
Re: Optimum business support is great

Right, that would be Lightpath, which in my experience they were great.

The clueless fucks on the residential product offering are what they are... clueless

Scuba2

join:2004-01-13
Under da sea
The residential side definitely needs help!

iansltx

join:2007-02-19
Golden, CO
reply to Network Guy
IIRC Lightpath is OOL's fiber, high-end business option. Business cable still goes on the OOL brand, and is still run over coax. I might be wrong though...


jwersan
R.I.P. Mom, Brian, Ziggy, and Max.
Premium
join:2004-12-20
Port Jefferson Station, NY
clubs:
·Optimum Online

reply to Network Guy
said by Network Guy See Profile :

Right, that would be Lightpath, which in my experience they were great.

The clueless fucks on the residential product offering are what they are... clueless
Correct!
My brother was advised to swap out his voice modem by CV support at the local walk-in center due to problems with their connection dieing.

Problem was that they NEVER ported over the home number to the new modem. After several calls to support got him no where, he called me, I got the right people on the phone, and after SEVERAL hours without service, it was restored.
--
RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth!

Network Guy

join:2000-08-25
New York
·PHONE POWER
·Broadvox Direct
·Verizon Online DSL

reply to iansltx
said by iansltx See Profile :

IIRC Lightpath is OOL's fiber, high-end business option. Business cable still goes on the OOL brand, and is still run over coax. I might be wrong though...
Lightpath offers Metro Ethernet, or fiber to premises, and regular OOL rebadged cable.

Last I had BOOL it used different routing than the residential offering, but this was often worth shit when the UBR at the headend was congested to begin with.
-
Forums » PC Magazine Ranks VoIP, ISP Tech Support Satisfaction« Go magicJack!  


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