I ordered Cavalier through one of their slick fly-by-night telemarketing firms -- which i could not contact, funny enough once i had problems -- and they didn't tell me it would take 4 weeks to get DSL! They turned the phones over July 3 and the Verizon DSL went out. I had to talk to seven people at Cavalier before someone told me that it could take up to 4 weeks for the Verizon to be free from the line. SO, i had no internet for a week. I lost out on a good job applicant due to this situation. Plus, i had to buy a dialup modem! I switched to Comcast. The very day Comcast pulled the lines over for voice service, guess what -- the Cavalier modem and rep arrived to do the install! I didn't even get a reply to my certified letter of complaint to the co. president Ed Meyercord, who should be known as "Fast Eddie." Tell the world not to go with these bums.