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Forums » PC Magazine Ranks VoIP, ISP Tech Support Satisfaction » Ease of Set Up?
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Embarq Support »
« Some quick links to a few of the survey tables  
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bugabuga

join:2004-06-10
Austin, TX
Ease of Set Up?

Weird. I always thought that Time Warner Cable installs VOIP for you, hence your set up is either "plug a new phone into an outlet" or just let the technician in.

fiberguy
My views are my own.
Premium
join:2005-05-20

said by bugabuga See Profile :

Weird. I always thought that Time Warner Cable installs VOIP for you, hence your set up is either "plug a new phone into an outlet" or just let the technician in.
I thought that question was silly, actually, since you can't compare a managed VoIP and a Self-Serve VoIP the same. I don't see the likes of Fios, Comcast, Cox and TWC being "VoIP" as people here use the term (yes, they use VoIP) However, a self managed VoIP is not in the same class as managed.

The ease of setup could also be construed as what they went through to get the system installed from A to Z (calls, tech showing up, etc.) which then too skews that result. You can't compare calling a company, getting a tech dispatched and arriving on time to that of a sales call to someone that ships you a router in a box... two totally different mindsets from people..

Personally, I give PC Mag low ratings on this round of surveys.

B
Premium,MVM
join:2000-10-28
No. It's a common misconception. FiOS doesn't use VoIP.

-- B
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In a realm outside causality and function
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Forums » PC Magazine Ranks VoIP, ISP Tech Support SatisfactionEmbarq Support »
« Some quick links to a few of the survey tables  


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