mobbo
join:2005-04-13
Denton, TX | reply to fAcEtIOUs
Re: Lefar marketing guru; Vonage needs a cust svc guru You are absolutely right. They have always done a great job at marketing and getting people to join... but as soon as the first problem hits and that customer has to call tech support, they are bound to leave.
Their customer service is sub-Charter Communications. Maybe even sub-Comcast.
And even if you try to leave, they torture you on the way out:
»consumerist.com/consumer/telepho···9404.php
»consumerist.com/consumer/cancell···4429.php |
|
 dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | said by mobbo:You are absolutely right. They have always done a great job at marketing and getting people to join... but as soon as the first problem hits and that customer has to call tech support, they are bound to leave. Cancelling vonage is about as easy as cancelling AOL.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
|
 Smith6612Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:21 | AOL was easy to cancel, but as soon as you do, they ask you for about a week to come back. Does Vonage do the same thing? |
|
| I cancelled my vonage very easily, I just told the rep that I was moving to the country and couldn't get broadband. A couple of months later I called to see about having my account re-activated since I already had the equipment I thought it would be easy to do, WRONG. First they wanted a $25.00 re-activation fee and a 2 year contract, that's 2 years for voip, what a joke. I can understand the re-activation fee but why another contract, I fulfilled my 1 year originally. With some companies not requiring a contract at all they are going to have quite a time getting people to commit to something this long if they have never tried it before. I finally settled with Phonepower much cheaper than vonage and no contract. I've had it now for about 6 months and am very happy with it. I would never even consider going back to vonage with their policies. |
|
