jono_x
join:2008-07-17
Apex, NC
| New Network Update
How about an update on the new network roll-out? I know ViaTalk will supposedly send out an email when they migrate a provisioned customer to the new network, but this sure seems to be taking a long time. It looks like a fair number of people are having problems with the new network? I don't see any rave reviews of the new network, so one could be led to believe that the new network isn't all that it is cracked up to be, and they are delaying the roll-out? |
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dcurrey
Premium
join:2004-06-29 | Other than the 1 "Null" callerid problem I haven't noticed any issues with the new network. |
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VTJosh
join:2007-07-19
Clifton Park, NY
| reply to jono_x
I don't have the specific numbers, but people are still being migrated to our new platform. Rather than flip the switch on the entire network, we're taking it slow to make sure there aren't any problems down the line.
There have been a few minor issues, such as the caller ID problem dcurrey mentioned, but the migration is going smoothly for most people.
- Josh |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL | reply to jono_x
New network with BYOD does not work for me.
Tried suggested tweeks, but still no go.
TJ |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL | You know, while changing from DMZ to port forwarding, I noticed that my sip port is different than the norm. I wonder if that is the reason for not working. My SIP port is different because of the Fax2Email. Hmmmmm......
TJ |
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heavyt
join:2006-04-05
| reply to TJ_in_IL
said by TJ_in_IL  :New network with BYOD does not work for me. Tried suggested tweeks, but still no go. TJ I am also a BYOD user who has no luck with the new network. I have a SPA-2102. I can receive calls but I can not hear the calling party, they can hear me. If I make a call I do not hear the ring nor due I hear the party when they answers, but they can hear me.
It seems the problem is in the Outbound Proxy setting. I can put the new server in the Proxy setting but I must have an old server address in the Outbound Proxy setting for my phone to work. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
 ·ViaTalk
·Teliax VOIP
 ·Comcast
·Teleblend
| said by heavyt :I can receive calls but I can not hear the calling party, they can hear me. If I make a call I do not hear the ring nor due I hear the party when they answers, but they can hear me. Sounds like you need to try DMZ or port forward. Seems to be a common issue.
My problem is that I get fast busy outbound, and direct to voicemail inbound.
Try the DMZ or forward.
TJ |
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GVG
join:2006-09-19
Charlotte, NC
1 edit | reply to heavyt
you should not have anything in the outbound proxy setting and the use outbound proxy should be turned off. |
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GVG
join:2006-09-19
Charlotte, NC
| reply to TJ_in_IL
Try changing your Stun settings to these. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
·Comcast
·Teleblend
| said by GVG :Try changing your Stun settings to these. Tried, no luck.
Thanks anyway.
Like I said, think it is with the SIP ports.
TJ |
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GVG
join:2006-09-19
Charlotte, NC | So change your sip ports to another range. The default is 5060, but you can change that to another value. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
·Comcast
·Teleblend
1 edit | reply to TJ_in_IL
OK, Finally got the new network to work.
Old settings for old network:
SIP Port 5090, codec G711a
Working settings new network:
SIP Port 5060, codec G711u
Ports forwarded:
5060 both TCP and UDP
10000-20000 both TCP and UDP
Now the real test is will Fax2Email work with the new network/configuration? Off to test that.... (hopefully)
TJ
edit- port/codec changed for fax2email to work, per vt tech suggestions. |
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GVG
join:2006-09-19
Charlotte, NC | well your problem all along was using 711a, Viatalk does not support that, only 711u. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL | check my edit |
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GVG
join:2006-09-19
Charlotte, NC
1 edit | G711a is not viatalk supported so whoever told you to use that was wrong or misspoke.
You may also find with the new stun settings you dont even need to port-forward. I do no forwarding at all and it works perfect. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
·Comcast
·Teleblend
| said by GVG :G711a is not viatalk supported so whoever told you to us that was wrong or misspoke. Once I change to g711a, my fax issues went away.
This was per ticket reponse from VT.
Now I am just faced with "INVALID" for CID, which I see is a whole other issue. |
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GVG
join:2006-09-19
Charlotte, NC
| G711a is used in Europe, not in the USA. The telco system here is based on G711u and you will get unreliable connections if you try to use 711a. Faxing over VOIP is a crap shoot at best, there is no magic setting and what works one day will fail the next. The best you can do is set your PAP up for best voice service and if FAX works then you are being lucky that day. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
·Comcast
·Teleblend
| I am refering to the VT Fax2Email service, not a fax machine. I know that does not work on VT (at least for me).
When I was having issues, they suggested the following in a ticket response:
In addition to change the codec to G711a, I would suggest that you change the following variables:
SIP Port -> 5090
RTP Port Min -> 19384
RTP Port Max -> 19482
RTP Packet Size -> 0.020
Please test the service with this setup, and let us know the results.
Now when I try the fax, it rings thru.
Not sure if they have tackled that issue yet.
TJ |
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KC9FOI
join:2007-06-25
Cypress, TX
·ViaTalk
·Future Nine Corpor..
| reply to jono_x
I can say that the new network has been working very well for me. No CID issues, no crappy calls. I spent several hours on the phone tonight with no delayed audio, no distortions and no dropped or failed calls. My up time has been very good lately. Keep it up VT! I'm beginning to seriously consider renewing in March when my free year is finished. It would be the first time I don't switch with my VoIP provider when my time is up. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| reply to heavyt
said by heavyt :said by TJ_in_IL :New network with BYOD does not work for me. Tried suggested tweeks, but still no go. TJ I am also a BYOD user who has no luck with the new network. I have a SPA-2102. I can receive calls but I can not hear the calling party, they can hear me. If I make a call I do not hear the ring nor due I hear the party when they answers, but they can hear me. It seems the problem is in the Outbound Proxy setting. I can put the new server in the Proxy setting but I must have an old server address in the Outbound Proxy setting for my phone to work. That sounds like an issue forwarding ports on your router will fix.
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