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Forums » PC Magazine Ranks VoIP, ISP Tech Support Satisfaction » Optimum business support is great
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« Go magicJack!  

Nanoprobe
Crunching in subspace
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join:2003-05-11
Crab Nebula
clubs:
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·AT&T Southeast

1 edit

Re: Optimum business support is great

said by Scuba2 See Profile Try that with ATT.
:

I have. Six weeks and six service calls and the issue still isn't resolved to my liking.
--

Democracy is 2 wolves and a deer discussing what's for lunch. Liberty is a well armed deer. Ben Franklin
permalink · 2008-07-29 21:45:50 · Reply to this
Scuba2

join:2004-01-13
Under da sea

Re: Optimum business support is great

When we used ATT in our office I called them to fix a problem with line noise. In three visits to the office they did not fix it. Finally I opened the main telephone box on our building (it was not locked) and found the problem. Our phone line had a loose connection. I fixed it and it was fine. The technician was useless.
permalink · 2008-07-30 07:48:55 · Reply to this

Nanoprobe
Crunching in subspace
Premium
join:2003-05-11
Crab Nebula
clubs:
·Skype
·magicjack.com
·AT&T Southeast

Re: Optimum business support is great

I've had 4 AT&T techs and 2 contract techs. Both contract techs say the line between the main and the NID needs to be replaced. The AT&T techs don't agree. Probably because it's under ground and they don't want to dig it up to fix it. Time will tell. It's working ok for now. We'll see what happens after the next big storm.
--

Democracy is 2 wolves and a deer discussing what's for lunch. Liberty is a well armed deer. Ben Franklin
permalink · 2008-07-30 19:53:06 · Reply to this
Forums » PC Magazine Ranks VoIP, ISP Tech Support Satisfaction« Go magicJack!  

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