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Forums » Vonage Picks Ex-AT&T Exec As New CEO » Lefar marketing guru; Vonage needs a cust svc guru
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« vonage support  
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

reply to mobbo
Re: Lefar marketing guru; Vonage needs a cust svc guru

said by mobbo See Profile :

You are absolutely right. They have always done a great job at marketing and getting people to join... but as soon as the first problem hits and that customer has to call tech support, they are bound to leave.
Cancelling vonage is about as easy as cancelling AOL.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
to forum · permalink · · 2008-07-29 22:07:59 · Reply to this


Smith6612
Premium
join:2008-02-01
united state		 AOL was easy to cancel, but as soon as you do, they ask you for about a week to come back. Does Vonage do the same thing?
to forum · permalink · · 2008-07-29 23:35:35 · Reply to this


Plattsburgh NY

@charter.com

 I cancelled my vonage very easily, I just told the rep that I was moving to the country and couldn't get broadband. A couple of months later I called to see about having my account re-activated since I already had the equipment I thought it would be easy to do, WRONG. First they wanted a $25.00 re-activation fee and a 2 year contract, that's 2 years for voip, what a joke. I can understand the re-activation fee but why another contract, I fulfilled my 1 year originally. With some companies not requiring a contract at all they are going to have quite a time getting people to commit to something this long if they have never tried it before. I finally settled with Phonepower much cheaper than vonage and no contract. I've had it now for about 6 months and am very happy with it. I would never even consider going back to vonage with their policies.
to forum · permalink · 2008-07-30 08:47:52 · Reply to this
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