Smith6612
Premium
join:2008-02-01
united state | reply to dvd536
Re: Lefar marketing guru; Vonage needs a cust svc guru
AOL was easy to cancel, but as soon as you do, they ask you for about a week to come back. Does Vonage do the same thing? |
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Plattsburgh NY
@charter.com
| I cancelled my vonage very easily, I just told the rep that I was moving to the country and couldn't get broadband. A couple of months later I called to see about having my account re-activated since I already had the equipment I thought it would be easy to do, WRONG. First they wanted a $25.00 re-activation fee and a 2 year contract, that's 2 years for voip, what a joke. I can understand the re-activation fee but why another contract, I fulfilled my 1 year originally. With some companies not requiring a contract at all they are going to have quite a time getting people to commit to something this long if they have never tried it before. I finally settled with Phonepower much cheaper than vonage and no contract. I've had it now for about 6 months and am very happy with it. I would never even consider going back to vonage with their policies. |
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