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johnbr
join:2008-07-30

johnbr

Member

[speed/latency] High latency and slow speeds since weekend

Over the weekend our DSL service has substantially degraded. I've been waiting on hold with support for a long time, so I'll try the forum for help.

I've tried resetting everything between the computers and the modem - but no improvements.

I did some speed tests and of the 768k/128k service we have, it appears I'm getting about 100k - with ping latency around 4s.

Speed Test #54999643 by dslreports.com
Run: 2008-07-30 00:49:28 EST
Download: 107 (Kbps)
Upload: 190 (Kbps)
In kilobytes per second: 13 down 23.2 up
Tested by server: 55 java
User: 1569858 @ dslreports.com
User's DNS: verizon.net
Compared to the average of 883 tests from verizon.net:
* download is 98% worse, upload is 92% worse
johnbr

johnbr

Member

I just finished with tech support and they rebuilt the circuit - now I've gotten my B/W back

So never mind...