Re: [Troubles] 1 year later, STILL having issues! in Windstream http://www.dslreports.com/forum/r20872267 en Sat, 04 Jul 2009 23:07:00 EDT Sat, 04 Jul 2009 23:07:00 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,21102605 pennhunter : After six techs it still disconnects when it rains. The last tech figures there is a problem in the line somewhere on the street because she has had other people on the street with the same problem. She also told me that this property is closer to the CO than my other property where my DSL works all the time. She told me to call when it rains again so when I get back out there tomorrow it won't be working and I will call. Rain=progress because they will be able to track down the fault. By the time a tech usually arrives it's dry and working again.]]> http://www.dslreports.com/forum/remark,21102605 Sat, 13 Sep 2008 02:16:28 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20996250 pennhunter : I still have the same problem. After three service visits in which they replaced everything on my end, the problem continues. They figured out the problem was in the wire or at their CO and were supposed to fix it by August 22. I arrived here today and found a note on my door that the problem must be inside and to check my filter. Of course it hasn't rained in over a week so when it rains and disconnects I will be on a rampage. The India people have been fine, the local techs seem to find any excuse to avoid doing anything. The third tech that was out said that my first tech was lazy and useless. I figure he is the one who returned the fourth time and didn't do anything.
Sorry for the rant it's been five months of misery here.]]> http://www.dslreports.com/forum/remark,20996250 Sat, 23 Aug 2008 17:22:06 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20873474 cuddles71 : Done that, several times. Even tried calling the executive "action" line, who quickly proved to be misnamed.

So today, after going in circles with yet another Indian tech who wanted me to "please be rebooting your computer until the connection returns", I got the bright idea to do a bit of Googling.

Found the number for Joe Marano, the SVP of Customer Service. Just now got off the phone with him, and he's biting nails mad. He personally pulled up my case history, and said it -will- be fixed in 24 hours.

So now I wait.

BTW: Public Service Commission said "We can't help unless it's water or electric, sorry" when I called them.]]> http://www.dslreports.com/forum/remark,20873474 Wed, 30 Jul 2008 16:48:36 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20872811 devout : Get your problem escalated to level 2. If they can't do anything, demand a supervisor/manager. If you KEEP calling, they will eventually fix the problem. Sadly, I had to do this in order to fix my SLOW download problem.
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Do or do not, there is no try! - Yoda]]> http://www.dslreports.com/forum/remark,20872811 Wed, 30 Jul 2008 14:50:44 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20872267 cuddles71 : Right on the southern edge of Madison county.

Funny thing is, when mine goes out, -everyone- on my road has the exact same problem!

It's raining today, about 20 miles north of us, so the connection is acting like a yo-yo.]]> http://www.dslreports.com/forum/remark,20872267 Wed, 30 Jul 2008 13:25:39 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20785318 somerandomgu : where are you from? I live in Perry and have the same issue with the rain. It doesn't happen when it rains at my house(4 miles east of perry) but only when it rains in town.]]> http://www.dslreports.com/forum/remark,20785318 Sun, 13 Jul 2008 16:54:25 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20783121 anon : "Every time it's not raining, and the temperature gets above 75, the connection dies."

The COs are climate controlled, so heat is not an issue. Rain would explain the WHEN it is raining thing....]]> http://www.dslreports.com/forum/remark,20783121 Sun, 13 Jul 2008 01:00:25 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20740312 disgruntled : ASK THEM OR TELL THEM TO CHECK THE OVERHEAD LINES???????????]]> http://www.dslreports.com/forum/remark,20740312 Fri, 04 Jul 2008 04:05:49 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20683975 Doctor Olds :
said by pennhunter See Profile :

I have exactly the same problem, they will be out in the morning. At my property 1000ft away DSL works perfect all the time.
That means nothing technically. You may be on the DSLAM to the West and the other working fine DSL that is 1,000 FT away, may be on another DSLAM to the East. Or you may be on the same DSLAM and the other DSL is at the limit for stable DSL and that would put you 1,000 FT over the maximum limit for stable DSL being farther away.

There are way too many variables to use any statements about how a DSL works 1000 FT away at a different location as it has no bearing on the problem location. I've see a single house with two lines from the same CO and one line travelled a different path ending up being a couple thousand feet longer than the other and not being able to support DSL while the first line does.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,20683975 Mon, 23 Jun 2008 02:05:24 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20675865 pennhunter : I have exactly the same problem, they will be out in the morning. At my property 1000ft away DSL works perfect all the time. ]]> http://www.dslreports.com/forum/remark,20675865 Sat, 21 Jun 2008 00:55:21 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20663546 disgruntled : just e-mail our buddy jeffgardener@windstream.com and let him know what is going on in detail. It just might work ]]> http://www.dslreports.com/forum/remark,20663546 Wed, 18 Jun 2008 17:57:03 EDT Re: [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20642166 shadowfax : Try youre local Public service commision first. ]]> http://www.dslreports.com/forum/remark,20642166 Sat, 14 Jun 2008 10:35:59 EDT [Troubles] 1 year later, STILL having issues! http://www.dslreports.com/forum/remark,20640427 cuddles71 : Can someone PLEASE point me to a tech who can fix this problem?

I first posted about my issue around a year ago. Every time it rains, the connection dies.

Every time it's not raining, and the temperature gets above 75, the connection dies.

Techs have come to my house repeatedly! My end is fine.

The problem (according to the techs) is the DSLAM we connect to. Also according to the techs, it's been replaced. So WHY am I still having this problem?

Called WS tech support tonight, explained the issue AGAIN, and was told "There's nothing we can do for you, have a nice day." >click!

If Windstream wasn't the ONLY provider in my area, I swear I'd drop them in a heartbeat.

I'm about to start calling the Attorney General on Monday if something isn't done soon!]]> http://www.dslreports.com/forum/remark,20640427 Fri, 13 Jun 2008 21:12:01 EDT