smitmor
join:2004-04-10
Springhill, LA
| My DSL Profile Can any of you CenturyTel techs help me out and tell me what profile I am on? I just got my DSL hooked up today and it was advertised "Up to 15 mbit" but I know I am too far to actually get that speed. My stats are a little iffy & the connection drops pretty often.
Here are the modem stats from a few minutes ago, before the connection dropped:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 9120 894
Margin (dB) 4.0 10.0
Line Attenuation (dB) 49.0 26.5
Transmit Power (dBm) 20.8 12.1
Here are my stats after the connection came back up:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 7888 894
Margin (dB) 6.5 10.0
Line Attenuation (dB) 49.0 27.0
Transmit Power (dBm) 20.8 12.1
And after being down for 15 minutes or so, it came back up with these stats:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 11172 894
Margin (dB) 6.0 10.0
Line Attenuation (dB) 49.0 26.5
Transmit Power (dBm) 21.8 12.1
Do I need to be put on a different profile to accommodate for this?
Thanks,
Morgan | |
|
 
satcomlink
Premium
join:2001-01-15
Breaux Bridge, LA
 ·CenturyLink
| Re: My DSL Profile Your downstream SNR margin is to low, this is why your modem keeps dropping sync. I would say you need to be adjusted to the 6 meg profile and if that doesn't help maybe 4 meg. Do you have inline filters or are you filtered at the NID? I adjusted a customer yesterday as they were set to a 10 meg profile,but in the DSLAM the highest possible rate was 8 meg. I had to set them to 6meg and everything worked fine after that. | |
|
 | smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile Can you take a look at mine and see what profile it's on? The DSLAM here does 10 meg -- we have 10 meg at the office and it's awesome. My guess is they have me set to 10 when 8 or 6 is the best I can get. I'd like to try 8 though just to see how it does. Thanks! | |
|
|
| smitmor
join:2004-04-10
Springhill, LA | Re: My DSL Profile I have filters installed, but I'm having the house re-wired. Where can I get a whole house splitter?? | |
|
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Centurytel sells/installs the whole house splitters, or you can buy them online, you just have to be careful and not buy junk.
Are you rewiring your house, or having it done? Make sure that you have at least category 3, twisted pair wire. | |
|
satcomlink
Premium
join:2001-01-15
Breaux Bridge, LA | I adjusted your profile to 8 meg,can you post your stats again for us. | |
|
| smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile Current Stats:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 8128 768
Margin (dB) 8.0 6.0
Line Attenuation (dB) 48.5 22.0
Transmit Power (dBm) 18.9 12.4
So far so good. Thanks! | |
|
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | As long as it doesn't dip down below 8, you should be alright. I'd still spring for the whole house splitter though, as it may help stabilize things by a couple more db's. | |
|
| smitmor
join:2004-04-10
Springhill, LA | Re: My DSL Profile I talked to a tech from Centurytel and he said he'd come put in a whole-house splitter for me. For the mean time, I "rigged" it by splitting the rest of the house from the dsl signal using a regular splitter and the snr margin went up to 9.5. | |
|
| | smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile Well, it's still acting goofy. Let's try 6.
ADSL Line State: Up
ADSL Startup Attempts: 2
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 8.00 6.00 dB
Line Attenuation: 46.00 23.50 dB
Output Power: 18.92 12.46 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 2
Data Rate: 8128 736
Why do you suppose the downstream snr went down so much? It was at 10db when I was on 10 meg... | |
|
| | |
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Re: My DSL Profile If it's where you can, try testing at the NID (phone interface) outside by running a long cord from the test jack in the interface, to your modem. Then post the stats here again. | |
|
| | | | smitmor
join:2004-04-10
Springhill, LA
1 edit | Re: My DSL Profile The stats I posted above were done with a homerun from the NID. The rest of the house is disconnected. | |
|
| | | | |
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Re: My DSL Profile If that's the case, then 6 may be your better bet for stability. | |
|
satcomlink
Premium
join:2001-01-15
Breaux Bridge, LA | I have changed your profile to 6 megs. Can you re post yor stats. Thanks.. | |
|
| smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile ADSL Line State: Up
ADSL Startup Attempts: 3
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 12.00 6.00 dB
Line Attenuation: 46.00 23.50 dB
Output Power: 18.91 12.46 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 7 21
Data Rate: 7168 768
Do I need to worry about the upstream margin?? | |
|
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Also, can you take a look at your NID, and tell us what kind it is? Post a pic if necessary. | |
|
| smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile said by Icon  :Also, can you take a look at your NID, and tell us what kind it is? Post a pic if necessary. Will do when I get back to the house. Thanks for all your help guys! | |
|
satcomlink
Premium
join:2001-01-15
Breaux Bridge, LA
·CenturyLink
| No, you don't need to worry about the upstream SNR. The main thing here is the downstream SNR margin.
SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding | |
|
|
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Re: My DSL Profile satcomlink,
You may try changing his data path to interleave if it's still on fast path. That usually will add a couple of db increase on the margins. | |
|
| | smitmor
join:2004-04-10
Springhill, LA | Re: My DSL Profile Well.. it seems to not be synching at all now.  | |
|
| | | smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile Well, it finally came back up after being down for 3 hours or so and the stats are terrible. Check them out:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 7168 832
Margin (dB) 4.0 5.0
Line Attenuation (dB) 48.0 22.0
Transmit Power (dBm) 18.9 12.4 | |
|
| | | | smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile Oh.. even worse now. How is this even possible??
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 7168 832
Margin (dB) -1.0 5.0
Line Attenuation (dB) 48.0 22.0
Transmit Power (dBm) 18.9 12.4 | |
|
| | | | | smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile Something weird is going on here. Now the snr is back up to 12.
ADSL Line State: Up
ADSL Startup Attempts: 1
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 12.00 6.00 dB
Line Attenuation: 46.00 23.50 dB
Output Power: 18.92 12.46 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 1 1
Data Rate: 7168 736 | |
|
| | | | | | smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile This morning.. no synch again. Here are the pictures of the NID that you wanted. | |
|
| | | | | | |
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| Re: My DSL Profile I would definitely try to get that replaced, with a whole house splitter in the new NID. It may not be the complete cause of your dropping snr, but it wouldn't hurt either.
It's possible that the cable pair needs more conditioning. Maybe there's a bridged tap, or a left in drop somewhere on the line, adding footage and causing your issues. | |
|
| | | | | | | | smitmor
join:2004-04-10
Springhill, LA
2 edits | Re: My DSL Profile Thanks. I'll give 'em a call.
Update: They are going to send a tech out to look at the NID and check for bridge taps and such.
Update 2: Nobody ever showed up today. I called tech support again and they said the tech noted that there was no access to the house and they left a tag on the door. I was there most of the day, I had given them my cell #, and there was no tag on the door. Better luck next time, eh? | |
|
| | | | | | | | | smitmor
join:2004-04-10
Springhill, LA
|  Re: My DSL Profile
Two techs arrived and immediately stated "everything is fine here - - your alarm is causing the interference." I again told them that the alarm was not hooked up, and neither were any of the phone jacks. They still insisted that my inside wiring was the issue, so I told them that the Internet group had already confirmed that my line quality was an issue. One of the techs said "your line quality is perfect." So... having my laptop handy and the modem already plugged directly into the NID around the corner, I walked them over and showed them my 6.0 SNR, to which the guy said "6 is perfect." I told him everybody knows that anything under 10 makes for an unstable connection, and with a SNR that low, by the time you add the extra footage to get the wire into the house, the signal is dead. He still insisted that there was nothing they could do, so I started sputtering off buzz words I learned here like "bridge tap," "loop length," "whole house filter," and "swapping pairs" and all of a sudden he changed his mind. Now somehow, they can come back in the morning and check all of those things.
Oh, and by the way, someone somewhere changed me back to 10 mbit, which is probably the reason I haven't had any internet service since Friday, but at this point I'm gonna leave it at 10 so they will see how bad the line sucks when they start testing.
Thanks to all of you who gave me advice. It seems that if you had not helped me do their job for them and figure out the cause of the problem they would have just stuck me with no service. | |
|
|
| smitmor
join:2004-04-10
Springhill, LA
1 edit | Re: My DSL Profile Thanks Icon. After going thru all that, before he left he said he didn't know anything about DSL. All he knew was to plug it in and either it worked or it didn't. I sure miss the days when people knew their job. Maybe I should give you the tech's cell # so you can explain to him how DSL works. 
Edit: Oh, and I re-ran two strands of Cat 5 so they can't blame that red wire. | |
|
| | |
| | | smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile They replaced the NID and put in a whole house filter. Said they re-spliced some wires. How's this look?
ADSL Line State: Up
ADSL Startup Attempts: 1
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 11.00 6.00 dB
Line Attenuation: 42.50 21.50 dB
Output Power: 18.92 12.48 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 1
Data Rate: 8128 832 | |
|
| | | | smitmor
join:2004-04-10
Springhill, LA
| Re: My DSL Profile And of course, worse when I plugged in an ADSL2 modem.
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 12443 894
Margin (dB) 3.0 13.0
Line Attenuation (dB) 44.5 24.5
Transmit Power (dBm) 22.2 12.3 | |
|
satcomlink
Premium
join:2001-01-15
Breaux Bridge, LA
·CenturyLink
| Changed you to the 8 Meg profile. here are the stats from the DSLAM. | |
|
| smitmor
join:2004-04-10
Springhill, LA | Re: My DSL Profile Thanks Satcomlink. Those stats look a lot more stable. | |
|
| | smitmor
join:2004-04-10
Springhill, LA
1 edit | Re: My DSL Profile Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 9820 894
Margin (dB) 12.5 12.0
Line Attenuation (dB) 44.5 24.5
Transmit Power (dBm) 21.8 12.2
If it stays this way I'm happy!! 
What does it take to get a Static IP on a residential account? | |
|
| | |
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Re: My DSL Profile Those numbers look much better. Glad to see it's changed to interleave as well.
You'd need to call the business office to talk to them about Static IPs. | |
|
| | | | smitmor
join:2004-04-10
Springhill, LA | Re: My DSL Profile Do you know if they charge for static ip's or if they are included like in the business plans? | |
|
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | I believe there is a charge for it, but I couldn't tell you off the top of my head how much it is. | |
|
| smitmor
join:2004-04-10
Springhill, LA | Re: My DSL Profile Okie doke. Again, thanks for the help! | |
|
| | 
dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Re: My DSL Profile A block of 6 or just one is $20/month. | |
|
| | |
satcomlink
Premium
join:2001-01-15
Breaux Bridge, LA
·CenturyLink
1 edit | Re: My DSL Profile I called in on 8/4/08 to order a static an was told it was $20 for 1 or 6,so I ordered 6 ip addresses. After waiting all week I finally call the IHD and my account is only set up with one ip not six. Now CSC is telling me it is $20 per ip not $20 for a block of six, so I canceled the order. I wish CSC would get it together. | |
|
smitmor
join:2004-04-10
Springhill, LA
| My stats are shot to crap again:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 9820 894
Margin (dB) 2.0 12.0
Line Attenuation (dB) 44.5 24.5
Transmit Power (dBm) 21.6 12.2 | |
|
smitmor
join:2004-04-10
Springhill, LA
| And even worse after a download. I don't know how it's even working:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 9820 894
Margin (dB) 0.5 12.0
Line Attenuation (dB) 44.5 24.5
Transmit Power (dBm) 21.6 12.2 | |
|
smitmor
join:2004-04-10
Springhill, LA
| Ok. Maybe the modem is just goofy. I reset it and now look at the stats. Notice the upstream SNR.
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 9820 894
Margin (dB) 11.5 266.0
Line Attenuation (dB) 44.5 56.0
Transmit Power (dBm) 21.8 12.2 | |
|
|
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Re: My DSL Profile 266 upload margin! Yeah baby!
Something is definitely goofy somewhere.... | |
|
| |
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Re: My DSL Profile Is the connection flaky, or were you just checking your stats at random? | |
|
smitmor
join:2004-04-10
Springhill, LA
| It seems to be working fine. I just replaced a surge protector and wanted to see what I synched at when the modem reconnected and those were the stats. Take a look NOW:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 9820 894
Margin (dB) 9.5 1430.0
Line Attenuation (dB) 44.5 74.0
Transmit Power (dBm) 21.7 12.2 | |
|
|
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Re: My DSL Profile Yikes.... | |
|
satcomlink
Premium
join:2001-01-15
Breaux Bridge, LA | Are you running the phone line through the surge protector then to the modem? | |
|
| smitmor
join:2004-04-10
Springhill, LA | Re: My DSL Profile Nope. Got a new NID with built in filter & have a homerun going straight from there to the modem. | |
|
| | smitmor
join:2004-04-10
Springhill, LA
1 edit | Re: My DSL Profile Deleted | |
|
smitmor
join:2004-04-10
Springhill, LA
1 edit | My DSL seems to do ok during the day, but always goes to crap in the evening around 8 pm.
ADSL Line State: Up
ADSL Startup Attempts: 4
ADSL Modulation: ADSL2+
ADSL Data Path: Interleave
Datapump Version: DSP 5.2.2.0, HAL 5.2.2.0
Downstream Upstream
---------- ----------
SNR Margin: 6.50 12.50 dB
Line Attenuation: 42.50 25.00 dB
Output Power: 20.89 12.29 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 0
Data Rate: 9820 894
I had to reboot to get the stats to come up that good.
Ideas?
Update: It got even worse.
ADSL Line State: Up
ADSL Startup Attempts: 4
ADSL Modulation: ADSL2+
ADSL Data Path: Interleave
Datapump Version: DSP 5.2.2.0, HAL 5.2.2.0
Downstream Upstream
---------- ----------
SNR Margin: 0.50 12.50 dB
Line Attenuation: 42.50 25.00 dB
Output Power: 20.89 12.29 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 3 2
Data Rate: 9820 894 | |
|
smitmor
join:2004-04-10
Springhill, LA
| I'm down again today. Can you put me on 6 meg again? If I still have as much trouble on 6 meg as I'm having on 8 I'm just gonna cancel the whole thing. I told the repair man that it goes down every night and he insists that "there's nothing we can do." | |
|
smitmor
join:2004-04-10
Springhill, LA | They swapped pairs today and put me back on 10 meg for testing. So far so good... we'll see what happens tonite, which is usually when things start going sour. Wish me luck! | |
|
| 
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
1 edit | Re: My DSL Profile We have seen others with problems that occur at a certain time. The most common problem that I have seen at night is dusk to dawn lights, either street lights, or outside lights on your home, or a neighbors.
Keep close tabs on the exact moment, try to watch outside, or it could be something inside your home that you turn on at the same time during the evening.
(added) Just checked, looks like sunset is 7:59 for your area currently.
--
Ofallon, Mo Weather | |
|
|
|
|
|
