smitmor
join:2004-04-10
Springhill, LA | reply to Icon
Re: My DSL Profile
Well.. it seems to not be synching at all now.  |
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smitmor
join:2004-04-10
Springhill, LA
| Well, it finally came back up after being down for 3 hours or so and the stats are terrible. Check them out:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 7168 832
Margin (dB) 4.0 5.0
Line Attenuation (dB) 48.0 22.0
Transmit Power (dBm) 18.9 12.4 |
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smitmor
join:2004-04-10
Springhill, LA
| Oh.. even worse now. How is this even possible??
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 7168 832
Margin (dB) -1.0 5.0
Line Attenuation (dB) 48.0 22.0
Transmit Power (dBm) 18.9 12.4 |
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smitmor
join:2004-04-10
Springhill, LA
| Something weird is going on here. Now the snr is back up to 12.
ADSL Line State: Up
ADSL Startup Attempts: 1
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 12.00 6.00 dB
Line Attenuation: 46.00 23.50 dB
Output Power: 18.92 12.46 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 1 1
Data Rate: 7168 736 |
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smitmor
join:2004-04-10
Springhill, LA
| This morning.. no synch again. Here are the pictures of the NID that you wanted. |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
 ·Windstream
·CenturyLink
| I would definitely try to get that replaced, with a whole house splitter in the new NID. It may not be the complete cause of your dropping snr, but it wouldn't hurt either.
It's possible that the cable pair needs more conditioning. Maybe there's a bridged tap, or a left in drop somewhere on the line, adding footage and causing your issues. |
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smitmor
join:2004-04-10
Springhill, LA
2 edits | Thanks. I'll give 'em a call.
Update: They are going to send a tech out to look at the NID and check for bridge taps and such.
Update 2: Nobody ever showed up today. I called tech support again and they said the tech noted that there was no access to the house and they left a tag on the door. I was there most of the day, I had given them my cell #, and there was no tag on the door. Better luck next time, eh? |
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smitmor
join:2004-04-10
Springhill, LA
|  I'm still fighting with CenturyTel. They were supposed to send someone out yesterday, but he never showed. Today they said someone would be out this afternoon and he would call me on my cell for access to the house. When I got home there was a note on the door: "Sorry we missed you," with a handwritten note that everything was fine at the NID and my alarm system was the problem. The trouble with that is that my alarm is not hooked up. I've rewired the house and have a single wire going from the NID to my closet, which is plugged directly into the modem until they get my line fixed. There is no alarm and not even a single phone jack hooked up at this point. I called and had to speak to a Supervisor and finally, after a lot of fussing, got them to send the techs back out.
Two techs arrived and immediately stated "everything is fine here - - your alarm is causing the interference." I again told them that the alarm was not hooked up, and neither were any of the phone jacks. They still insisted that my inside wiring was the issue, so I told them that the Internet group had already confirmed that my line quality was an issue. One of the techs said "your line quality is perfect." So... having my laptop handy and the modem already plugged directly into the NID around the corner, I walked them over and showed them my 6.0 SNR, to which the guy said "6 is perfect." I told him everybody knows that anything under 10 makes for an unstable connection, and with a SNR that low, by the time you add the extra footage to get the wire into the house, the signal is dead. He still insisted that there was nothing they could do, so I started sputtering off buzz words I learned here like "bridge tap," "loop length," "whole house filter," and "swapping pairs" and all of a sudden he changed his mind. Now somehow, they can come back in the morning and check all of those things.
Oh, and by the way, someone somewhere changed me back to 10 mbit, which is probably the reason I haven't had any internet service since Friday, but at this point I'm gonna leave it at 10 so they will see how bad the line sucks when they start testing.
Thanks to all of you who gave me advice. It seems that if you had not helped me do their job for them and figure out the cause of the problem they would have just stuck me with no service. |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| reply to smitmor
Way to stay on them to get things done! The guy who said the snr of 6 was good obviously doesn't do much DSL work. Explain to them that the newer NID's we use are much better at passing the most bandwidth through them, as the one you have could be hurting your signal more than helping. Also let them know you're receiving help from Ctel techs on this forum, and that your problem is being followed, and we are helping you as much as we can. |
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smitmor
join:2004-04-10
Springhill, LA
1 edit | Thanks Icon. After going thru all that, before he left he said he didn't know anything about DSL. All he knew was to plug it in and either it worked or it didn't. I sure miss the days when people knew their job. Maybe I should give you the tech's cell # so you can explain to him how DSL works. 
Edit: Oh, and I re-ran two strands of Cat 5 so they can't blame that red wire. |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| said by smitmor  :Thanks Icon. After going thru all that, before he left he said he didn't know anything about DSL. All he knew was to plug it in and either it worked or it didn't. I sure miss the days when people knew their job. Maybe I should give you the tech's cell # so you can explain to him how DSL works. Sadly, it's the case sometimes. More so with some of the older guys, who have always been just "phone men" and want to keep it that way. Resistant to change so it seems.  |
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smitmor
join:2004-04-10
Springhill, LA
| They replaced the NID and put in a whole house filter. Said they re-spliced some wires. How's this look?
ADSL Line State: Up
ADSL Startup Attempts: 1
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 11.00 6.00 dB
Line Attenuation: 42.50 21.50 dB
Output Power: 18.92 12.48 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 1
Data Rate: 8128 832 |
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smitmor
join:2004-04-10
Springhill, LA
| And of course, worse when I plugged in an ADSL2 modem.
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 12443 894
Margin (dB) 3.0 13.0
Line Attenuation (dB) 44.5 24.5
Transmit Power (dBm) 22.2 12.3 |
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satcomlink
Premium
join:2001-01-15
Breaux Bridge, LA
·CenturyLink
| reply to smitmor
Changed you to the 8 Meg profile. here are the stats from the DSLAM. |
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smitmor
join:2004-04-10
Springhill, LA | Thanks Satcomlink. Those stats look a lot more stable. |
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smitmor
join:2004-04-10
Springhill, LA
1 edit | Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 9820 894
Margin (dB) 12.5 12.0
Line Attenuation (dB) 44.5 24.5
Transmit Power (dBm) 21.8 12.2
If it stays this way I'm happy!! 
What does it take to get a Static IP on a residential account? |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Those numbers look much better. Glad to see it's changed to interleave as well.
You'd need to call the business office to talk to them about Static IPs. |
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smitmor
join:2004-04-10
Springhill, LA | Do you know if they charge for static ip's or if they are included like in the business plans? |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | reply to smitmor
I believe there is a charge for it, but I couldn't tell you off the top of my head how much it is. |
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smitmor
join:2004-04-10
Springhill, LA | Okie doke. Again, thanks for the help! |
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