Latency in http://www.dslreports.com/forum/r20875025 en Sat, 04 Jul 2009 18:37:34 EDT Sat, 04 Jul 2009 18:37:34 EDT Re: Latency http://www.dslreports.com/forum/remark,20875346 casmith : Ya I called support 3x tonite as I'm basically fed up waiting on them to notice the issue after there was a line cut causing an outage about 2-3wks ago, but this seems to be system problem with their equipment in Mt. Home. Waiting on a call back from Tech Support from Team Leader asked to have the call escalated for complex issue. The other 3 people didn't even know what latency is :/ Scripted Tech Support is sometimes a problem.

Also, a tech is supposed to be comming out to do a line check tomorrow, but I don't believe that is the problem as Mt. Home is a problem when comming from DSLReport to ME, and they get same type of high latency at the same location as I do.]]> http://www.dslreports.com/forum/remark,20875346 Wed, 30 Jul 2008 22:57:15 EDT Re: Latency http://www.dslreports.com/forum/remark,20875303 dsldude08 : Ok, well according to your test results, there is obviously an issue going on in Mountain Home. What have they told you about this when a tech was sent out? Do you know if anyone has contacted our Network Support Center to see what they show on their end versus yours?
--
"We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
- Abraham Lincoln]]> http://www.dslreports.com/forum/remark,20875303 Wed, 30 Jul 2008 22:46:55 EDT Re: Latency http://www.dslreports.com/forum/remark,20875265 casmith : Well, there is a problem with one of the ISP's devices in Mountain Home which has been ongoing for about 1 month...

As I said the issue is intermittent but when doing streaming gameplay or remote working this is a problem with 300+ms pings.

A DSL line should generally have ping times of under 100ms to a MAX of 150ms.

That issue and their tech department where they don't even know what latency is, is irritating. :)]]> http://www.dslreports.com/forum/remark,20875265 Wed, 30 Jul 2008 22:40:48 EDT Latency http://www.dslreports.com/forum/remark,20875025 dsldude08 : What kind of ping times are you getting? What speed are you supposed to have? What are your actual speed results?

Thank you.]]> http://www.dslreports.com/forum/remark,20875025 Wed, 30 Jul 2008 22:01:24 EDT