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 Almighty1Premium
join:2003-05-14
San Francisco, CA | reply to devedander
Re: Poor handling by sonic.net support - DDoS attack You have good points and I'm sure Dane actually gets good feedback when he is contacted by e-mail from customers or
via the DSLReports forums or even the sonic.net newsgroups, it's just a lot of the other sonic.net staff who you only
hear on the telephone and support@sonic.net e-mails that
really need to be more aware of things.
I don't let my customers down for other reasons too since basically I built everything from scratch including routers which are bespoke FreeBSD boxes with DS1-OC3 interface cards which works wonders around Cisco provided solutions so I don't want to see what I built fail.
Even when I own the company, I haven't been paid either other than maybe $300 for the entire 12 years so it was more of helping people than thinking of it as a job as I am a Astrophysicist working for NASA where my income actually comes from except for the past few years when my daily income from investing beats what I make monthly at work.
I believe in doing things myself since I can let someone else read all the investment news daily for me but the bottom line is I will not learn anything at the end of the day, I rather have a text to speech program read it all to me instead which is a good idea as soon as I find one that's good.
That Chicago O'Hare Airport is a good one.... Do we have to bring the how each OS is different and let's not talk about Microsoft making cars... Just for laughs...
DOS: everybody pushes it till it glides, jumps on, and lets it coast till it skids... then jumps off, pushes, jumps back on, etc.
DOS w/QEMM: same as DOS but with more leg room to push.
MAC: all the stewards, stewardesses, captains, baggage handlers, etc., look the same, act the same, and talk the same. Every time you ask questions about details you are told you don't need to know, don't want to know, and everything will be done for you without knowing, so just shut up.
OS/2: to get on board you have to have your ticket stamped 10 different times by standing in 10 different lines; then you have to fill out a form that states how you want your seating arrangement to be--whether it should have the look and feel of an ocean liner, a passenger train, or a bus. If you are successful in getting on board and getting off the ground you have a wonderful, enjoyable trip... except for times when the rudder and flaps freeze stuck, in which case you have time to say your prayers and get your personal things in order before you crash.
Windows: nice colorful airport terminal, friendly stewards/stewardesses, easy access to a plane, uneventful takeoff.... then BOOM!
NT: everyone sits on the runway and forms the outline of a plane, then they just sit there and go "PHHLLZZZSST" like they're flying.
Unix: everyone brings one piece of the plane with them when they come to the airport. Then they go out on the runway and piece it together, all the time arguing about what kind of plane they are building.
Don't have one for Mac OSX yet as it didn't exist when the above was written but MacOSX is basically FreeBSD/Unix underneath with the Aqua GUI.
--
Cheers,
Vince
DNA Logic Corporation
»www.DNALOGIC.NET | |
1 edit | I haven't visited the sonic newsgroups so I can't say but I would guess you are probably right about the level of info Dane recieves. At this point I can only speculate on where issues may be comming from, but I think we both have empirical data showing that the employees are probably not doing what Dane expects of them at least some times. Humans are imperfect, I just hope that when these imperfections are brought to attention Dane see's it as an opportunity to improve his staff, not as an opportunity to figure out what is wrong with the customer complaining that got him or her into that situation.
I like the airplane thing... I can just see a bunch of bearded suspender wearing guys screwing a hellicopter rotor onto a jet plane frame and swearing that if they just had access to the root it would work.
I just realized... you are actually a rocket scientist... | |
Almighty1Premium
join:2003-05-14
San Francisco, CA | Yeah so I think even for this thread, it would atleast make other fellow sonic.net users aware what's the worst scenario they will be in if they get attacked for whatever reason so they can't say no one told them ahead of time and atleast they won't get a heart attack!  | |
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