Adamd2
join:2008-03-30
San Diego, CA
| reply to TV 4 the blind
Re: Samsung LCD TV No Picture but has Sound
The only place in San Diego listed on Samsung's website for authorized repair is some place in Chula Vista. I was very surprised they only had one place listed on their web site for San Diego County. I'm sure there are other places but I had a hard time finding any when I searched elsewhere. TV not come back up after unplugging for an extended time? Mine is going on week 3 of working after unplugging for a long time. I doubt it's fixed, but at least it's working for now...
(If I go home and it doesn't work I'm going to kick myself for even saying anything :-/ ) |
|
TV 4 the Blind
@cox.net
| reply to alinct
Thanks folks for your insight. I understand that a bad unit can happen from anywhere. And I know all firms have complaints. I would only like to know where to take it to see about fixing it. They advise there is NO referral for me AFTER warranty period, and that I should look for a "TV Repair" listing.
Oh yes, my 50 year old 6-transitor AM radio keeps working on my workbench. And my tube TV works in my garage. But I thought I'd "show off" to my kids by buying this unit. So I splurged on my 46" Samsung and bought them 1 apiece also. So my trouble is as they say "exponential". So what brand TV do I look for now? What's CR ranking as best? |
|
alinct
@nu.com
| reply to Adamd2
Same problem 5X now with my 4665f. Seemed to happen when it was humid; turn it off, 15 min. of AC or a fan and it was working. Still under warranty, so I called the repair guys; awesomely it happened when he was here. He replaced the whole LCD panel and 36 hours later, it happened again. Warranty runs out in two weeks and I notice the policy says they will repair or REPLACE. Pressing for the latter. |
|
IllIlIlllIll
EliteData
Premium
join:2003-07-06
Lindenhurst, NY
| reply to Kringle
i know.
im not defending the poor customer service that can be sometimes encountered when calling samsung.
i hear about it all the time.
i also hear about the poor authorized service centers performing work on the sets as well as a customer having no authorized service center within range (most common).
the point i was making is that not everyone experiences a problem with their set or with customer service and/or getting their set serviced.
from my experience, the worst set you can buy is a philips.
nearly everything is becoming the way of disposable. |
|
Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC
 ·Bell Sympatico
1 edit | reply to IllIlIlllIll
said by IllIlIlllIll  :this is in canada, not the usa. completely different. That's only one of the myriad links to complaints I've found (and it was handy). A simple Google search will turn up hundreds of American issues as well with the same lack of caring from Samsung corporate.
said by IllIlIlllIll :consumers dont want to spend alot of money on products. As far as I can see, spending between $2,000 and $4,000 for a freakin' TV IS spending a lot of money (I'd say an excessive amount but that's just me) and it had better last more than 14-18 months!
Note that I know what your day job is and you seem to be very good at it and seem to really care about your clients. I have no issue with you, just the quality of certain products (I love my Samsung phones for example) and the apparent lack of corporate caring.
EDIT: This would, of course, bother me less if I could find at least a couple of instances where Samsung "did the right thing" but, so far, I've come up empty.  |
|
IllIlIlllIll
EliteData
Premium
join:2003-07-06
Lindenhurst, NY
1 edit | reply to Kringle
said by Kringle :I'm sorry to tell you this but... read here: » www.ripoffreport.com/reports/0/2···1312.htm It sounds like you ran into Samsung's standard operating procedure and it sucks. I'm now counselling everyone I know that's looking to buy a TV to stay away from Samsung. The sets look nice and seem good at the outset but spending between $2,000 and $4,000 for less than 2 years of viewing pleasure is complete robbery!!! this is in canada, not the usa.
completely different.
there isnt a single company in the world that does not have a complaint lodged against them.
things are not manufactured the way they used to be.
blame the economy, consumers dont want to spend alot of money on products.
manufacturers make things cheap enough that consumers can afford, but that the manufacturers can still make a profit on, but the products suffer quality and that is the ultimate reason why the products do not last.
take the televisions from 15-25 years ago, remember how long they used to last before they eventually failed ?
besides, electronics back in those days were made in japan.
now just about everything is made in china or korea.
the products made in korea are actually better than those made in china. |
|
Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC
·Bell Sympatico
| reply to TV 4 the Blind
I'm sorry to tell you this but... read here: »www.ripoffreport.com/reports/0/2···1312.htm It sounds like you ran into Samsung's standard operating procedure and it sucks.
I'm now counselling everyone I know that's looking to buy a TV to stay away from Samsung. The sets look nice and seem good at the outset but spending between $2,000 and $4,000 for less than 2 years of viewing pleasure is complete robbery!!! |
|
TV 4 the Blind
@cox.net | reply to TV 4 the blind
No luck... still dark screen... Samsung can't even give me a service center or repair person. Advised me to "just look for a TV repair shop somewhere"... ? I'm on my own. |
|
TV 4 the blind
@cox.net
| reply to IllIlIlllIll
We unplugged it for a bit, and tried. TV unplugged since yesterday, so I will try it. Re; SD service- Samsung web site is not a friendly site to find Service Center... My zip is 92040, and model # is LN-S4692D. Samsung 800# gave me a local number but no return call, and the person who answered wasn't sure what to tell me except that someone would call me (no word yet).. Sounded like a third-party subcontractor. |
|
IllIlIlllIll
EliteData
Premium
join:2003-07-06
Lindenhurst, NY | reply to TV 4 the blind
there are no authorized service centers in san diego ? |
|
Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC
·Bell Sympatico
| reply to TV 4 the blind
Sorry to hear that.
Have you tried a hard reset (unplug the set from the wall power for MORE THAN 4 hours)? It sometimes works.
Did you call Samsung at 1-800-726-7864 and select Digital TVs? Really, a set like this must be better quality than to last only 18 months!!!
Good luck. |
|
TV 4 the blind
@cox.net
|  reply to Adamd2
Samsung 46" TV strikes out.... Again..... "dark screen".. great sound. But the cabinet is beautiful and shiney. Just 1 1/2 years old. Hauled it back to Best Buy today, and they showed me new TV's.??!! Samsung gave me a phone # that sounded like they were in a war zone or vehicle collision test lab... Cable TV says it ain't them. BestBuy says it's just too bad... so sorry.... Sad part is that I bought 1 for all my kids, so they are doomed too. and I can't find anyone in San Diego to help me.. and I don't blog... so this is a crisis.. |
|
Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC | reply to d_squared
Good news! That's one pricey repair to get done under warranty. |
|
d_squared
@rr.com | reply to Adamd2
Update:
Repair tech came out recently and replaced the display panel. |
|
Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC | reply to Adamd2
Dang! or Great! I'm not sure which...  |
|
Adamd2
join:2008-03-30
San Diego, CA | reply to IllIlIlllIll
TV is still working 2 weeks later...Hmmm... |
|
IllIlIlllIll
EliteData
Premium
join:2003-07-06
Lindenhurst, NY
| reply to Adamd2
you will find that the inverter is integrated with the panel and is not a part replaceable by samsung.
you might find one on the 'net however, more than likely it will be from a used set that had physical damage to the panel, we dont use parts from other sets and we are not authorized to do that.
certain, not all LNT/LNS models have problems with the inverters.
if you are having a problem with your set and you call up samsung and "be nice" with the rep on the phone about it (not scream "i wanna new tv !"), they will give you an extra 90 days labor/parts to cover the repair, but this will only work if you are indeed experiencing a problem, as the authorized field engineers do not like travelling perhaps 50-100 miles to your house to service something "just because" (we get this alot from the folks at avsforum.com).
we are not authorized to replace a component that proves not faulty, especially panels.
it also helps to fax over or scan and email your bill of sale (receipt) and any photos/video of the problem as well.
authorized field engineers can obtain any part for any samsung product within 3 days or less unless that part is on backorder which is very rare.
we get priority for parts before the distributors that sell them to non authorized service centers do.
if you PM me the model, serial and version of your unit found on the sticker on the right front side of the unit, i can pull up any information regarding the set (except the customer information).
--
S.C.P.D. Live Scanner Feed
N.C.P.D. Live Scanner Feed |
|
Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC
·Bell Sympatico
| reply to Adamd2
said by Adamd2 :Sad thing is I'm almost afraid to turn it on now. Turn it on LOTS! You want it to break before your two years are up!!!
You know, for a fact, that it will inevitably cease to function just before "the big game" or whatever it is that you just have to see... |
|
Adamd2
join:2008-03-30
San Diego, CA | reply to Kringle
Excellent. That's the only good thing I've heard about them so far! My TV has been working since Sunday of this week (knock on wood). Sad thing is I'm almost afraid to turn it on now. |
|
Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC | reply to d_squared
Good news! |
|
