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mckenna797
Premium Member
join:2004-08-25
Astoria, NY
Netgear CM700
Asus RT-AC68

3 edits

mckenna797

Premium Member

[TWC] SA 8300 hdc dvr

this is the weirdest thing our box is getting the hd channels for example food hd on 750, but not the standard definition food channel on 50,and a number of other channels have the same problem anyone else seeing this problem in nyc, we get a message on screen to recive this channel contact customer service

Zen6
@rr.com

Zen6

Anon

Only 2 possible things it can be, codes for box are wrong, or signal is shaky.

mckenna797
Premium Member
join:2004-08-25
Astoria, NY
Netgear CM700
Asus RT-AC68

mckenna797

Premium Member

said by Zen6 :

Only 2 possible things it can be, codes for box are wrong, or signal is shaky.
the codes are the first thing that came to mind,

i will give the box a reboot and see if that works, other wise, i, ll have to call tw
mckenna797

mckenna797

Premium Member

Well tried the reboot it did not help, called this morning they sent new signals for caller Id and the other problems I mentioned and still no change, csr said to see what Happens and give it 24 hours and if not corrected call back
and from one statement she made I knew she didnt have a clue when she said " All Premiums are included with hd service" had a hard time trying to not start laughing at her n the phone any way if the problems dont clear up will call them in the AM
mckenna797

2 edits

mckenna797

Premium Member

Called this AM did the same old stuff and no changes
Some of what we should be getting is Food CH 50
Cspan 2 ch 60
Nat Geo Chan 765
Universal HD chan 734
ESPN hd2 chan 729
FSNY HD chan 748
Planet Green HD 768
All the On demands -show Unavailable
Music choice All show call customer Care

And no caller id On tv in Settings

We had to schedule a tech Visit for Next week, but tommorow I am going to Take the Box to the TW Store and get a new one and see what happens if the box swap works I can always cancel the Tech visit
mckenna797

mckenna797

Premium Member

Well got another box today, problems still exsist, but will wait and see if the problems clear up , two problem have cleared up i am now getting music choice channels and the on demand channels but the other channels and caller id on TV still not working, HAve a tech coming out Wed
mckenna797

mckenna797

Premium Member

All the problems have cleared up with the 8300hdc, since i exchanged boxes yesterday, My guess is the first box had a defective cable card ,
NY111024
join:2008-02-27
Astoria, NY

NY111024

Member

Do you also have USAHD (195),CNBC HD(196), Basketball HD (197), and Soccer HD(198)??

mckenna797
Premium Member
join:2004-08-25
Astoria, NY

mckenna797

Premium Member

I will have to check when i get home from work tonight
mckenna797

mckenna797 to NY111024

Premium Member

to NY111024
said by NY111024:

Do you also have USAHD (195),CNBC HD(196), Basketball HD (197), and Soccer HD(198)??
Sorry it took so long but yes I am getting 195,196,197, and 198. picture quality is very good