mckenna797 Premium Member join:2004-08-25 Astoria, NY Netgear CM700 Asus RT-AC68
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[TWC] SA 8300 hdc dvrthis is the weirdest thing our box is getting the hd channels for example food hd on 750, but not the standard definition food channel on 50,and a number of other channels have the same problem anyone else seeing this problem in nyc, we get a message on screen to recive this channel contact customer service |
actions · 2008-Aug-2 10:00 pm · (locked) |
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Zen6
Anon
2008-Aug-2 11:35 pm
Only 2 possible things it can be, codes for box are wrong, or signal is shaky. |
actions · 2008-Aug-2 11:35 pm · (locked) |
mckenna797 Premium Member join:2004-08-25 Astoria, NY Netgear CM700 Asus RT-AC68
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said by Zen6 :
Only 2 possible things it can be, codes for box are wrong, or signal is shaky. the codes are the first thing that came to mind, i will give the box a reboot and see if that works, other wise, i, ll have to call tw |
actions · 2008-Aug-3 6:17 am · (locked) |
mckenna797 |
Well tried the reboot it did not help, called this morning they sent new signals for caller Id and the other problems I mentioned and still no change, csr said to see what Happens and give it 24 hours and if not corrected call back and from one statement she made I knew she didnt have a clue when she said " All Premiums are included with hd service" had a hard time trying to not start laughing at her n the phone any way if the problems dont clear up will call them in the AM |
actions · 2008-Aug-6 5:31 pm · (locked) |
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mckenna797 2 edits |
Called this AM did the same old stuff and no changes Some of what we should be getting is Food CH 50 Cspan 2 ch 60 Nat Geo Chan 765 Universal HD chan 734 ESPN hd2 chan 729 FSNY HD chan 748 Planet Green HD 768 All the On demands -show Unavailable Music choice All show call customer Care
And no caller id On tv in Settings
We had to schedule a tech Visit for Next week, but tommorow I am going to Take the Box to the TW Store and get a new one and see what happens if the box swap works I can always cancel the Tech visit |
actions · 2008-Aug-7 12:43 pm · (locked) |
mckenna797 |
Well got another box today, problems still exsist, but will wait and see if the problems clear up , two problem have cleared up i am now getting music choice channels and the on demand channels but the other channels and caller id on TV still not working, HAve a tech coming out Wed |
actions · 2008-Aug-8 3:22 pm · (locked) |
mckenna797 |
All the problems have cleared up with the 8300hdc, since i exchanged boxes yesterday, My guess is the first box had a defective cable card , |
actions · 2008-Aug-9 10:47 pm · (locked) |
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Do you also have USAHD (195),CNBC HD(196), Basketball HD (197), and Soccer HD(198)?? |
actions · 2008-Aug-9 11:31 pm · (locked) |
mckenna797 Premium Member join:2004-08-25 Astoria, NY |
I will have to check when i get home from work tonight |
actions · 2008-Aug-10 6:17 am · (locked) |
mckenna797 |
to NY111024
said by NY111024:Do you also have USAHD (195),CNBC HD(196), Basketball HD (197), and Soccer HD(198)?? Sorry it took so long but yes I am getting 195,196,197, and 198. picture quality is very good |
actions · 2008-Aug-12 8:38 am · (locked) |