tmedina
join:2002-02-23
Boynton Beach, FL
1 edit |  [Connectivity] modem activation problems
can't seem to get my modem activated with Comcast. I switched out modems this weekend in an attempt for faster speeds, well the "new" modem activated with no problem using the online activation process. Then when I found it's speed to be less than desirable I reconnected my old modem. This time the online activation process failed, miserably, and has not worked since Saturday.
I called Sunday afternoon and they opened a ticket (apparently) and said the modem would be added to the system within 24 hours, if I got the "Welcome to comcast" activation screen to call back and they would "push it through".
24 hours goes by and still only receive the activation screens but if I click Accept then I receive a "Error - 601 Account not found in GDS". Tonight I call back and they say there is an issue on the Comcast end and the network engineers would have to resolve -- give them up to 48 hours.
Anyone out there have any advice? This modem has worked normally for months. They are able to "see" my modem when I provide the MAC address but still no activation, only "Welcome to comcast" screens.....HELP!!! |
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JahsDisciple
Living my life like it's golden
Premium
join:2007-07-07
Baltimore, MD
 ·Comcast
| said by tmedina  :24 hours goes by and still only receive the activation screens but if I click Accept then I receive a "Error - 601 Account not found in GDS". Tonight I call back and they say there is an issue on the Comcast end and the network engineers would have to resolve -- give them up to 48 hours. they probably escalated that ticket to their national support desk for that GD issue. nothing you can do until they clear that issue. the modem wont provision until then. just call when the times up and see what they say. if you waited the 48hrs and still nothing, ask for a supervisor if necessary.
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"Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity." Rev. Dr. Martin Luther King, Jr. |
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CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL | Have you tried reconnecting the second modem that works again? Slower than what you expect speeds is better than no speed at all.  |
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