| My modem locking up at upstream ranging. My service has been giving me intermittent trouble lately. Rising Sun, MD area. The problem is that the modem gets stuck at the upstream ranging. We would be using the system and all of a sudden loose internet. I would pull up the modem's web page and it would be sitting at the upstream ranging. If I looked at the modem it would have 1st and second light solid and send would be blinking. The system would basically be locked up. If I try and put the modem in standby it would not reply or try and reboot the modem through the web interface it would not respond. I would give it a couple minutes to several minutes sometimes start pulling the power and then one of the times it would reboot and it would finally fully initialize. The big problem is that I called Armstrong on Tues last week after the modem started going down constantly this was 2 days after a violent thunder storm with sideways rain and finally was down more than up. Before this it was going down like once or twice a day mostly in between 10pm and 10:30pm for about the last 2-3 weeks. They responded and it was down when they came we tried a power reboot to no effect so they replaced the modem and the new modem came right up. Fast forward to Friday and it starts going up and down again. I call Armstrong they setup for a Monday afternoon appointment. we go through the weekend not a problem, tech comes on Monday system is up and no problems. He does nothing and leaves. 10 minutes later the problem is happening. it fixes itself again after about 5 minutes of down time. Now it is Tuesday and it has happened again. Going through my own troubleshooting I am finding that the modem when getting stuck on upstream ranging it is able to communicate and the system is up but the system can't get an upstream channel. Any thoughts on this. This is hit and miss with getting Armstrong out. One reason for getting the upstream channel problem is that the channels are all full. I would guess either because they are really full or a hardware failure is limiting the channels available. Any thoughts ? |
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 jonnyzPremium
join:2003-03-20
Canfield, OH | What model is your modem? Certain ones had this problem, my buddy even had to have Armstrong switch his out for a newer model.
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